I found the best rate for the airfare, however , the hidden service fee was a bit of a disappointment. Nonetheless, I believe, I still got the best deal.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Budget air was good for me because they got me the best deal on such short notice. All the tickets were made available within 4 hours. And their chat service was helpful and reassuring because they do... See more
Company replied
Good experience overall with this budget airline. The process was smooth from booking to boarding, and everything ran on time. For a low-cost carrier, the service met expectations and offered good val... See more
Company replied
I booked a round-trip ticket through BudgetAir and just finished the first half of my journey. The ticketing process was precise and flawless, and I am very satisfied with their service. I hope everyt... See more
Company replied
3.8
Great
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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It was not that hard to understand and…
It was not that hard to understand and make the booking
May 13, 2026
Reply from Budgetair
We're happy to hear that you found the booking process straightforward and easy to understand. Thank you for your positive feedback!
Kind regards,
Spot.
Efficiency
May 6, 2026
Reply from Budgetair
Thank you for your positive feedback; we appreciate your time.
Kind regards,
Spot.
Even if I booked the car rental it…
Even if I booked the car rental it wasn't processed properly and I lost my car booking and I was waiting over 30 minutes for call center operator. I already bought the tickets from You, but never ever
May 13, 2026
Reply from Budgetair
Hello Pawel,
Thank you for your feedback. We apologize for the issues you faced with your car rental and the long wait for our call center.
Because we were unable to confirm the booking with CarTrawler, we have already cancelled it and issued a full refund. The funds should reflect in your account shortly.
Kind regards,
BudgetAir
Jhon.
Best price
Best price, but i don't know how our trip will be but still I can give you 5 stars, lol.
May 13, 2026
Reply from Budgetair
We appreciate your high rating! We're happy to hear that you found a great price, and we hope you have an amazing trip. Thanks for your feedback.
Kind regards,
Spot.
easy to use and good prices
May 13, 2026
Reply from Budgetair
We're happy to hear that our prices and ease of use worked well for you. Thank you for your feedback!
Kind regards,
Spot.
Reply from Budgetair
Thank you for your positive feedback; we appreciate your time.
Kind regards,
Spot.
It was quick and easy
May 6, 2026
Reply from Budgetair
We're glad you found the process quick and easy! Thank you for your feedback; we appreciate it.
Kind regards,
Spot.
Made a booking with oojo and it kept…
Made a booking with oojo and it kept giving me problems. 3 charges declined constantly. Tried budget air and went through immediately.
May 13, 2026
Reply from Budgetair
We appreciate you sharing your booking experience.
I called BudgetAir within 5 mins of…
I called BudgetAir within 5 mins of making the booking (and then waited on hold for 15min) as I realized I made an error and just needed to reverse the trip. I had to pay all the changes and cancel the trip as I could get it cheaper than the change fees with another discount company. I was given no options or grace period.
May 5, 2026
Reply from Budgetair
Hello Denita,
We're sorry to hear that you didn’t have a smooth experience with us, but thank you for sharing it.
We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.
Kind regards,
BudgetAir
Jhon.
Reply from Budgetair
We're happy to hear that our directions, pricing, and options were clear for you. Thank you for your positive feedback; we appreciate it!
It’s the first time I’ve ever seen and…
It’s the first time I’ve ever seen and trying this app website to get my ticket and it’s good thank you very much for the help
May 5, 2026
Reply from Budgetair
We're happy to hear that your first experience using our app to get your ticket was a good one. Thank you very much for your positive feedback!
Reply from Budgetair
We apologize for your experience. We will contact you to discuss this further.
Kind regards,
Spot.
Easy to navigate site
May 11, 2026
Reply from Budgetair
We're happy to hear that our site is easy to navigate. We appreciate your positive feedback very much.
Reply from Budgetair
We're glad you found affordable flights and easy payment options. Thanks for your positive feedback; we appreciate it a lot.
Reply from Budgetair
Thanks for your review, we appreciate it a lot!
The company's response when booking…
The company's response when booking flight and hotels is always prompt and timely.
I love it.
Keep it up.
May 3, 2026
Reply from Budgetair
We're happy to hear that our promptness in booking flights and hotels resonates with you. Thank you for your positive feedback; we appreciate it and will keep it up!
Great price and e-tickets came fast.
May 11, 2026
Reply from Budgetair
We're glad you had a great experience with our fast e-tickets and pricing. Thanks for your feedback; it means a lot to us.
The price is very reasonable
The price is very reasonable, and the booking process clearly shows what is included, including baggage options.
May 3, 2026
Reply from Budgetair
We're happy to hear that you found our pricing reasonable and the booking process clear, especially regarding baggage options. Thank you for your positive feedback!
I bought a last minute ticket and…
I bought a last minute ticket and budgetair was the cheapest.
It was easy to navigate the site, and my ticket was in my inbox quite quickly.
Thanks Budgetair
May 3, 2026
Reply from Budgetair
We're happy to hear that you found our site easy to navigate and secured an affordable last-minute ticket quickly. Thank you for sharing your positive experience with us!
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