I found the best rate for the airfare, however , the hidden service fee was a bit of a disappointment. Nonetheless, I believe, I still got the best deal.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Budget air was good for me because they got me the best deal on such short notice. All the tickets were made available within 4 hours. And their chat service was helpful and reassuring because they do... See more
Company replied
Good experience overall with this budget airline. The process was smooth from booking to boarding, and everything ran on time. For a low-cost carrier, the service met expectations and offered good val... See more
Company replied
I booked a round-trip ticket through BudgetAir and just finished the first half of my journey. The ticketing process was precise and flawless, and I am very satisfied with their service. I hope everyt... See more
Company replied
3.9
Great
264 reviews
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Reply from Budgetair
beautiful review, thanks a lot, we appreciate it!
Low price and faster processing
May 8, 2026
Reply from Budgetair
We're happy to hear that you found our prices reasonable and our processing fast. Thank you for your positive feedback!
You guys have "insurance" that isn't…
You guys have "insurance" that isn't even insurance
May 1, 2026
Reply from Budgetair
We regret that our service did not meet your expectations. We appreciate your feedback and will look into this matter further.
Kind regards,
Spot.
The response was really quick
May 1, 2026
Reply from Budgetair
We are happy to hear that our response was quick. Thank you for your feedback; we appreciate it.
No notification that tickets would not…
No notification that tickets would not be issued for 4 days until after purchase. Then the free cancellation within 24 hours turns out to cost $150. Will tell everyone to avoid this company.
May 8, 2026
Reply from Budgetair
We appreciate your feedback and regret that you were not informed about the ticket issuance timeline until after your purchase. We're also sorry the cancellation fee was unexpected.
Thank you for your feedback.
Kind regards,
Spot.
Everything was good until we were…
Everything was good until we were returning and my husband and my seats were switched without notice and could not sit together. Not ok.
May 1, 2026
Reply from Budgetair
We appreciate your feedback. We're sorry to hear about the seating issue and the impact it had on your return trip. We will look into what occurred to prevent this from happening again.
I am totally satisfied with the…
I am totally satisfied with the experience of booking my flight with Budget Air.
May 7, 2026
Reply from Budgetair
We're happy to hear that you are totally satisfied with your flight booking experience. Thank you for sharing your positive feedback with us!
It is easy and convenient.
May 7, 2026
Reply from Budgetair
We're glad you find it easy to use and convenient. Thank you for your feedback; we appreciate it.
very difficult to understand the call…
very difficult to understand the call agent. was not helpful
May 7, 2026
Reply from Budgetair
We apologize that our agent was difficult to understand. We appreciate your feedback and will use it to improve our service.
Kind regards,
Spot.
Really bad customer service that isnt…
Really bad customer service that isnt willing to help...waste of my time and now im stuck with a flight i cant make it to
April 30, 2026
Reply from Budgetair
We regret that you experienced unhelpful customer service and that you're unable to use your flight. We will reach out to you via email.
Kind regards,
Spot.
I am happy with the pricing
I am happy with the pricing, but regarding the seat numbers, while other providers gave me the seat numbers, I didn't receive them from Budget Air. When I called the agency, they refused to give it to me and asked for an additional charge. However, I mentioned I don't want to select my spot but I want to have my seat number. Unfortunately, ly they didn't provide me with that. So I called the main airline and received it for free. It was really annoying.
April 30, 2026
Reply from Budgetair
Thank you for sharing your feedback. It is good to hear the pricing met your expectations, though I see that the situation regarding your seat numbers caused some confusion.
Airlines usually assign seat numbers only once check-in opens. If you wish to secure a specific seat before that time, the airline typically charges an additional fee for a reservation. I appreciate you bringing this to my attention, as it helps me look into how we can provide clearer information about seat assignments in the future.
Connection changed made it impossible…
Connection changed made it impossible to catch the next flight. It will depart 4 hours before the first one arrives.
May 7, 2026
Reply from Budgetair
We regret that a connection change impacted your travel plans, making it impossible to catch your next flight. Meanwhile, we have noticed that we were able to service you
Kind regards,
Spot.
Reply from Budgetair
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it a lot.
I've been trying to connect with your…
I've been trying to connect with your customer service for 2 days, so far I'm not able to do so ... Even I tried your Chat service, but no luck. Every time I try, its says "more than 30 people waiting", and that never changes. So, horrible customer service, will not book with you again.
May 5, 2026
Reply from Budgetair
We regret you've had trouble reaching our customer service. We appreciate you bringing this to our attention. We're looking into the long wait times and are working to improve our support experience. Meanwhile, we see that we were able to address your query.
Thank you for your feedback.
Kind regards,
Spot.
They canceled my luggage without any…
They canceled my luggage without any reason and the only say refund your money. Wow
May 6, 2026
Reply from Budgetair
We regret that your luggage was canceled unexpectedly, and a full refund was processed. We'll look into improving our service. Thank you for your feedback.
Kind regards,
Spot.
I got good deal
April 29, 2026
Reply from Budgetair
We're glad you got a good deal! Thank you for sharing your positive experience with us; we appreciate it.
The site offered the lowest prices and…
The site offered the lowest prices and was super easy to navigate!
May 6, 2026
Reply from Budgetair
We're happy to hear that you found our site easy to navigate and that we offered the lowest prices. Thank you for your positive feedback!
Straightforward and easy process making…
Straightforward and easy process making for a stress frss experience.
May 5, 2026
Reply from Budgetair
We're happy to hear that our straightforward process made your experience stress-free. Thank you for your positive feedback; it means a lot to us.
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