It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
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Review summary
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I liked the price, and when I checked you on Scam Detector, you had a very good rating. What I didn't like was that you wanted me to pay extra for seat selection (unheard of for a business class ti... See more
Company replied
Update: The eticket arrived after 72 hours. It's a simple trip on a major airline that issues tickets within minutes, not a low cost carrier. I left a 1 star review after waiting 50 hours, maybe that... See more
Company replied
The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the c... See more
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3.5
Average
29K reviews
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Reply from BudgetAir.com
We're so happy to hear that our fares met your budgetary needs. We appreciate your positive feedback!
Had no issues with our booking.
Had no issues with our booking.. It was smooth and the prices were great!!
June 24, 2026
Reply from BudgetAir.com
We are so happy to hear that your booking experience was smooth and that you found our prices to be great! Thank you for sharing your positive feedback.
I paid to do a payment method with…
I paid to do a payment method with PayPal and got paid in full
July 4, 2026
Reply from BudgetAir.com
We appreciate you sharing your experience. We will contact you to get some more details and to see how we can support you. Please take our call, thanks and kind regards
Booked return tickets with luggage and…
Booked return tickets with luggage and seats but have received eticket only for outward journey without seats and luggage.
Please send full tickets asap.
Thanks
July 4, 2026
Reply from BudgetAir.com
Thanks for your review, no worries, we got you covered. You will receive your other ticket within 24 hours. Have a great trip! KInd regards Anne
Reply from BudgetAir.com
We're so glad to hear that you found our service easy and helpful. We appreciate your positive feedback!
The fee system is intricate and not…
The fee system is intricate and not kind at all.
The service level is also terrible.
I have never wanted to use BudgetAir .com anymore.
June 21, 2026
Reply from BudgetAir.com
We are truly sorry to hear about your negative experience and your frustration with our service. We understand how upsetting it can be when things don't go as expected. Unfortunately we need to respect the airline policies, we are not able to overrule these. Hope you will have a better experience with us next time. Kind regards Anne
They booked my flight with a random…
They booked my flight with a random phone number and email. I cannot make any changes or even get updates about my booking. When I contact them, they tell me there's nothing they can do and I have to reach out to the airline. The airline says since my email and phone number are different, they can't confirm if I was the one who made the booking and that they cannot do anything.
It's been weeks and BudgetAir has refused to do anything.
June 25, 2026
Reply from BudgetAir.com
I am truly sorry to hear about the difficulties you've experienced with your booking and the frustration this situation has caused. We understand how important it is to have access to your flight details and updates. We will reach out to you via call and email within 24 hours to address this directly. Kind regards Anne
I’m very disappointed with my…
I’m very disappointed with my experience with BudgetAir
I recently found out that my return flight was booked for July 28 instead of August 28, which is the date I was sure I had selected. I’ve booked all my own flights for years, and something like this has never happened to me before.
As soon as I noticed the mistake, I called customer service hoping there would be a way to fix it. The person I spoke with was polite, but the only option I was given was to pay about 1 200 CAD$ to change the date, even though I had already paid 838 CAD $ for the ticket.
What really disappointed me was that no one was willing to look at my situation. I wasn’t asking for anything unreasonable I just wanted my case to be reviewed by someone who could see if there was another solution. Instead, I kept being told that the policy was the policy.
I understand that companies have rules but I also believe that honest mistakes deserve to be looked at on a case by case basis. I’m still hoping someone from BudgetAir will review my case and help find a more reasonable solution.
July 2, 2026
Unprompted review
Reply from BudgetAir.com
We sincerely apologize for the frustration and disappointment you've experienced. We understand how concerning it must be to discover a discrepancy in your flight dates, especially when you were confident in your initial selection. We regret that our customer service team was unable to offer a more flexible solution when you contacted us. The reason is we need to follow the airline policies, we are not allowed to overrule them. There is an option to cancel with a smaller airline fee. We will reach out to you to discuss the cancellation option. KInd regards Anne
My experience was great
My experience was great! All the information was clearly mentioned in the face, no hidden traps.
July 4, 2026
Reply from BudgetAir.com
We're so glad to hear you had a great experience and found all the information clear and straightforward. Thank you for your positive feedback!
I cancelled my flight because of a…
I cancelled my flight because of a medical emergency and my upcoming heart surgery. My ticket cost AED 9,200.
Before I proceeded with the cancellation, the system clearly showed that I would receive a refund of around AED 2,500. Based on that information, I continued with the cancellation. To my shock, after it was processed, the actual refund suddenly became only AED 546.
How is that even acceptable?
It’s heartbreaking to go through this while already dealing with a serious health condition. The last thing anyone facing a medical emergency needs is to feel misled and financially devastated.
Based on my experience, I do not recommend BudgetAir. I sincerely hope they review how they handle customers facing genuine medical emergencies. Policies should not come at the expense of basic compassion and transparency.
I hope no one else has to experience what I did.
July 4, 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about the distress and frustration this situation has caused, especially given your challenging circumstances. We understand how disheartening it must be to experience this while dealing with a serious medical emergency. We investigated and can confirm just 1 ticket out of your itinerary has been refunded, we expect the second refund to be refunded within 2-3 weeks. You did not lose your money, 1 ticket takes a bit longer then the other. We will keep a close eye and inform you as soon as the rest of the money has been received. Take care and kind regards Klara
Str8 forward
Everything on the website is str8 forward. They could have a simplified version without too many colors and pushing advertising to buy extra stuff we may not need.
July 3, 2026
Reply from BudgetAir.com
We appreciate your feedback regarding our website's design and the advertising for additional products. We are always looking for ways to improve the user experience and will consider your suggestions for a more simplified version.
The worst website to book a flight and…
The worst website to book a flight and the worst customer service ever. The date of my flight changed at some point in the middle of booking. So I booked the wrong flight without noticing it!! I called immediately and requested to cancel before the tickets are issued. They said I will receive an email regarding the cancellation but they issued the tickets instead!!!
July 4, 2026
Reply from BudgetAir.com
We sincerely apologize for the frustrating experience you had with your flight booking and our customer service. We understand how upsetting this situation must be. We will arrange a call back today to discuss the options. Please answer our call. Thanks and kind regards Anne
The absolute worst customer service
The absolute worst customer service. I am definitely reporting you guys I will never in my life book with you guys again. This site is such a scam
July 4, 2026
Reply from BudgetAir.com
We are truly sorry to hear about your extremely negative experience and your frustration with our service. We understand how upsetting it can be when things don't go as expected, and we sincerely apologize for any difficulties you encountered. We reviewed your booking and the contact you had with us. It seems you wanted to change a none changeable ticket. We need to respect the airline policy , we cannot overrule these unfortunately. That does not make us a scam. We take every review serious and where we can we will improve our service. In your case unfortunately there is no way we can offer anything else then the official airline policy. Kind regards Klara
Very impressed!
It was my first time booking with budget air. I found the website was extremely clear compared to others I have used.
Most importantly, the price was lower than everywhere else!
I usually use Expedia for TD since I have a TD first class travel card. Even with that budget air was much better.
July 3, 2026
Reply from BudgetAir.com
We are so happy to hear that your first booking experience with us was a positive one! We are especially glad that you found our website clear and our prices competitive, even compared to other platforms you've used. Thank you for sharing your positive feedback.
The price was the lowest and other…
The price was the lowest and other offers and services was great
July 3, 2026
Reply from BudgetAir.com
We're so happy you found our prices and services great! We truly appreciate your positive feedback.
Can't register on" my account"
July 3, 2026
Reply from BudgetAir.com
Hello Patrick,
We appreciate you sharing your experience. we will reach out to you to help you with the steps to register on My Account.
Kind regards,
Spot.
Big scam dont book with this site If…
Big scam dont book with this site If your not looking for headaches
July 3, 2026
Reply from BudgetAir.com
Hello David,
I’m sorry to hear about the difficulties you've encountered while trying to change or cancel your booking. I understand how frustrating this can be.
Please note that the airline's conditions dictate the fees for changes and whether a ticket is refundable or non-refundable. I truly empathize with how this situation has impacted your experience and apologize for any inconvenience it has caused.
Thank you for your understanding.
Kind regards,
Spot.
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