Bulb Reviews 440

Yet again bulb have proved incompetent. Can't perform the simple action of setting my payment date. Instead they take money from my account every two weeks. I am now in the process of bringing a legal suit against them for fraud. Managers are incompetant cowards. Most of the call centre staff are useless.

Dishonest? Incompetent? Fobbing me off for months. At last I realise they never had any intention of changing my meter. They have found all sorts of ways of delaying with questions - sometimes different, sometimes the same. Now they send regular emails saying they will close my compaint if I don't reply within so many days. But I am still waiting for them to get back to me. No wonder they are in administration.

I’m not sure they have customer service as no one replied to any emails I’ve sent to there complaints dept

Just phoned bulb, the call centre racket in South Africa was ridiculous, I was chasing up my cost of living payment, for the second time, hard work, finally made sense to the call handler who said are you on speakerphone I said yes the background noise is very loud, yes we are a busy office, and was not very easy to get accountant ref etc, let things settle down and I am off to another company, Bulb where fine for a while, now sadly not, I hope life will get simpler with another supplier, I have lost trust with bulb.

Terrible provider that once used to care. The standard of service has nosedived and the staff while quick to respond do not ever answer the question, read an e mail thread or seem to understand the issue. I have an account which is in credit £320 or around 2 months use yet Bulb still want to increase my payments which they are unable to justify. This company needs shutting down, dealing with them is more like dealing with a mob as if I don’t agree to be held to ransom they claim they are entitled to charge late payment fees even though payments do not need to be made currently due to the account being so for in credit

Bulb continue to withhold £120 of my money - I am in credit every month and repeatedly ask for a refund which I am repeatedly told will take 5 working days to hit my bank account. It never does....customer service is appalling.

Bulb have owed me £1800 since June. I've tried EVERYTHING to get them to refund it - every month I'm told it will be done, and every month it's cancelled for one of a host of fictitious reasons. I've spent hours on the phone and exchanged dozens and dozens of emails them them. I desperately need the money to pay decent, honest companies money that I actually owe them. Disgusting behaviour

Greetings. No energy vouchers .Despite being in contact with them since the 5th of October to find out how pre payment would work with the vouchers . I was told with in 10 working days . several emails later nd being told 'Issue with my account' fixed apparently . Now the 20th sill no vouchers and no reply from CS as to why this happened. Oddly enough I moved from Bulb but that didn't work out to well either , out of frying pan and into the fire. Dreadful service. A company in receivership should be on the ball . Clearly they are not and clearly do not care. I will be leaving them once I have this situation rectified
Update from the 14th Oct. Now the 26th Oct . Still do not have my vouchers. On the evidence I have they have sent out misleading and inaccurate information . They tell me I will receive them soon . My advice is don't give get further assistance from Ombudsman and keep all your records of communication.

Despite several assurances to deal with my refund issue on the 4th, 11th and 18th here I am in the 20th with no resolution and no money. It seems I will have no choice except to move supplier in order to get my credit back. It has been a TERRIBLE experience.

Terrible customer service, simply trying to notify them of an opening meter read after taking over a property and then a read again one month later but not interested and very rude. Wanted me to pay an estimated bill that was for a period before i took over property. Should not be trading, let a major player like EDF or British Gas take over so that common sense can prevail

I had the unfortunate experience of being with Bulb for the last three years. I thought my nightmare ended by moving to Canada, but it didn't. Bulb have continued to take large sums of money without consent, despite my account being closed. They have also admitted to, and made adjustment to my account, based on billing errors. They will claim "estimates" or "tariff changes" for this, which is rubbish. Even the months from when I had a smart meter installed have been amended.

Finally, Bulb have admitted to owing me over £4,000 and have been withholding this payment from me for nearly two weeks.

I would categorically recommend that you DO NOT use Bulb and that you use another provider... even in the rubbish UK landscape.

To date i am£300 in credit. I wanted to know if I can skip a month- better in my bank than theirs- so after so many attempts with a robot, same questions each time so frustrating.. i gave up. 20 minutes later ( started off at caller number 24) I hung up.

Absolutely shocking and disgusting company! They are giving people the £66 fuel winter fund and then upping your usage so you use it all. I used £110 in September, for 30 days. So far this month of October, I have used £70 in ten days when I haven't changed how I use my electricity. Bulb are fraudulent and doing their best to take the winter fuel credit to line their pockets doubling your usage from the looks of it. I have tried to resolve this and call them, and they just hang up and fob you off saying everything is fine their end. This company needs closing down and customers claiming against them!

For a company that used to treat customers fairly and with respect, they have now turned into a bunch of fraudsters, over estimating usage and refusing to pay back large credit amounts. They should be shut down at the very least.

Dishonest shambolic company. Take money from my account without asking and promising otherwise. Staff promised return then do a U turn. Absolutely disgraceful service that caused me to have an unauthorised overdraft for the first time in my life. I wish I could give them nostars

Bulb are at it again... The website is effectively closed and now serves as a portal for payments and meter readings. Call center has relocated to South Africa. Still paying my bill PAY-AS-YOU-GO because Direct Debit makes little sense paying huge amounts based on their prediction and not actual usage, allowing the company effectively to scoop out as much as they want from customers current accounts. Still providing my regular meter readings but now i notice that they are starting to overestimate the readings and ignoring my own readings. I advise people to check their statements first before paying and if you find they have overestimated the bill message contact them (0300 303 0635) and inform them that until the correct bill has been recalculated with the customer readings payment will be withheld. They are legally required to provide accurate billing and should anyone have any issues contact the regulator Ofgem.

Despite being almost £400 in credit and never having been in a debit situation, Bulb wanted to increase my monthly standing order. Along with the demand were insulting suggestions on how to conserve power and advice on what to do if I had trouble paying the bills. I pointed out to Bulb that I was not the one in administration but I never received a reply.
Bulb have lost the plot despite a promising start and I fear they will fall by the wayside at some point.

Shocking I have no gas due to the metre being faulty this company have told me to get another supplier to do there work for them I have a 3 week old baby Nd my mom also have serious health conditions this company is a absolute sham I will be changing supplier ASAP

EXTREMELY BAD, HOPLESS CUSTOMER SERVICE ACCESS, INEFFICIENT. Why UK government has given licence to robb citizens despite huge complaints against Bulb energy suppliers. Raised two invoices within 10days, failed to update actual electricity meter readings and charged me £15 for not paying their estimated bill, used government's energy support credit towards the estimated readings and penalties. My message to Energy Ministry WAKE UP & Help the British citizen with this con company.

Cut off every single time I phone up. This cannot be a coincidence.