Bulb Reviews 440

Bulb gave us to another company without our knowledge. We rang numerous times to find out who we’d been passed to. Re response. After ages and many stressful calls, we went to bulb, and in debt. Told they would write it off, only did some. Still in debt due to them. Now they want £260 a month for a 1 bed bungalow. I think not! We’ve had no heating on since April. So now winter is coming what are they charging £800 a month?

If I can put 0 star I’ll put 0 star, they don’t even deserve 1 star. What kind of customer service that hang up on their customer when their customer’s still talking about their complaints and concerns to the CS staff? This isn’t the first time either, you really need to do a better hiring and training for your staffs.

We currently have no power but property unoccupied until today. Called Bulb last Tuesday to tell them my new mpan to give to metering team. Called Mercy at Bulb last Friday to see how they were doing. Nothing had been done. Called their emergency services who advised to call Bulb the day we occupy the property. Called them today and now I’m advised MPAN was never registered and it will take 5 working days so I am homeless with a 5 and 7 year old.

Since I started the contract with Bulb, so far nothing has worked. I emailed them for enquiry - no answer. I booked Smart Reader Installation ( I had to wait for 2 months) the person didn't show up and I have contacted the customer service who promised me to come back to me - so far nobody has contacted. I have contacted them again but the customer service isn't helpful at all.

Would give zero stars if I could. Have been without a meter for over a year.. have spent hours waiting for customer service to answer, to be hung up on, to have emails ignored, wrong people sent to fix it, engineer visits cancelled. Everything that they could do wrong them have. Utterly ridiculous company

Poor service from bulb yet again. Reported you to authorities now. Your company as a whole is a joke and has been from day1. I have passed on all of your ridiculous correspondence and your staff are untrained and lack of knowledge is disgusting. No wonder you are in administration. I left you 5 months ago. Paid and settled bill. Got emails confirming account closed and now you try to rob me of £98.00.
JOKE!

Terrible customer service
A simple request for permission for a electrician to fit an isolator switch
They said no I would have to pay £129
Which is ridiculous when they have given permission before
Most electric companies allow it

Shocking service rude people they don’t care LUKE one of the managers lies to he said he was going to call me never did dont trust them in a bit I will owe them three bills been now threatened by him again and again I have had enough I get totally ignore sent them over 27 emails no more I have done waste of time

Im being charged $236.00 a month for a tiny 2 bedroom apartment that I live in by myself and spend most of my time at work. Now they are getting shut down and being bought out by Green Mountain so they are trying to scam everyone for as much as possible before they end next month.

In Texas, these jokers sold out to Green Mountain after soaking all with huge bills. Green mountain has horrible rates as well. Texas is a political joke and it's all political nonsense and greed gouging here, but even so, Bulb profited as well.

Unprofessional, stupid, they take too much than they should and in the end you are left with a huge amount to pay. You close your account, you spread it in installments because there is such an option on the website and you still get messages about an unpaid bill and scaring "we'll have to escalate your account to our debt collection agency". You are ordinary thieves.

Abysmal customer service; Bulb debited a substantial sum from my father , without his authority, despite the fact that he had sold his property and closed the account months earlier.; he also disputed this sum from the outset. It appears that they should have billed the purchaser, not my father. Trying to get Bulb to understand what they had done wrong and to rectify their error was a mammoth task. Numerous emails were unanswered, the messages that were answered by Bulb demonstrated that no meaningfull investigation into their own error had taken place, the feedback was juvenile and crass. Sadly, my father passed away before Bulb corrected their error, this had caused him incredible anguish during his final weeks. Bulb’s attitude was unforgivable.

If I could leave a 'zero stars' review, I would have certainly done this.

I have never encountered such poor customer service.

Shame on them.

Awful company.. endless agro... should be nationalised
..

I had not provided Bulb with meter readings for some time so was surprised to receive a bill for around £1,800.
However, after I provided meter readings they informed me that my balance is in credit by £478.

I've just received another e-mail from them demanding £1,337!

Couldn't organise a knees up in a brewery...!

Don't use this company as they won't refund you any credit that is owed to you when moving house also won a ombudsman investigation where I was awarded £110 and that never got paid either so in total got rip off for £160 stay well clear of this company as they will only steal your money

One mistake was made when trying to submit a meter reading. This brought through a bill of over £1000 for one month. Then we spoke to a member of staff who managed to take this bill off the account. During the process they mistakenly sent out another bill for £1200 in one month! (They admitted this was there wrong doing). Since this the member of staff is so longer replying (I’m guessing they’ve left the company) and no one else is willing to help whenever I call, I just get told this is what my bill is and I will have to pay it. I am due to move house and I am stuck in £1200 debit for someone else’s wrong doing?

The phone is always busy or with technical issues. Your customer service agents are incompetent yet you can give people ridiculous bills in the summer time. What happens in winter ?

My August bill in 2021 was $187 and in 2022 it’s now $487. Time to change providers!

After getting a smart meter installed many weeks ago, I have been trying to switch to an EV tariff.

Bulb still have not set up the smart meter on their system so I am forced to pay 35p per unit instead of 8p per unit.

None of their staff seem properly trained and it's always just the same empty promises.

It is no surprise this company is in administration. A total shambles.

The company charging too much for tdu delivery charge