Bulb Reviews 440

Disgraceful. had an agreed payment set for the 28th and on the 18th they took 3x my agreed amount from my bank,. its nearly a month later and still not refunded. emails ignored,. phoned twice today and politely asked to speak to a manager. have been disconnected on both occasions. possibly the worst customer service I have ever experienced.

We have been waiting since august 2021 for our smart meter to be fixed. Constant chasing with no joy. And so we’re still not on an EV tariff and paying way more than we should need to. Avoid bulb at all costs. All you hear is blah blah blah

When I first joined bulb they seemed ok , they made a mess of the hand over but it was sorted after a month or so , it's been a nightmare and got worse as to e goes on , and now I have left them they have trashed the meter readings and say they have re done them , 3 times going back to 2018 so it's impossible to check what they have done , why oh why they have kept paying the director £250000 is beyond wildest dreams as they should of stripped all the wealth from him and the rest and put them in prison for 10-15 years .

Unethical and fishy company. Tried to get me to pay £225 a month DD although my energy is only £124 a month.

I asked to pay on receipt instead but they said i had to pay by DD.

Asked a friend who is also a customer and he confirmed you can pay online or over the phone by receipt.

These guys are slippery. Only staying because of the high rates in the market.

Bulb asked me to post a review, so:

I have been with bulb for at least 5 years. I always found them helpful although contact is via internet. Prior to the current energy price problems they were competitive, although always on a variable rate. They don’t offer fixed rates.
I have been able to control my monthly payments within my usage limits.
I had solar panels fitted and Bulb took responsibility for the FIT payments. They were always prompt with payment (even after entering administration) within 2 weeks of the end of each quarter.
Unfortunately I had to chase the latest fit payment which was 6 days outside their timescales, although this is still considerably more prompt than many energy companies.
I have recommended them to Family and friends.

When I first joined Bulb I was given no option but to pay in advance by direct debit. Since then I've had no end of demands to increase my payments, and each time when I've been in credit and tried to lower the payment, I'm either not allowed to or can only lower it by a few pounds. I discovered today that although a month ago I had gone into my account and managed to lower my payment to £119 per month, Bulb had changed it back to the £255 they had originally set it at. Not only that, but the direct debit payment was due to come out of my account today, which would have left me with a hefy overdraft and increased my credit with Bulb by a whopping amount ! My gas and electricity usage for this month and last only came to £45, so not only are they fleecing me but they're also bullying me in the process. Today I fought tooth and nail to get a refund. The best they can do is to allow me to pay only for what I've used this month - just like I used to do with my old suppliers - and to use up any credit I have in my account as I go along. I suppose I should be grateful, but I have a niggling suspicion that I'm going to be hounded and harassed by Bulb until the day I finally leave them !

I canceled my direct debit and pay only for what I use directly with my card and I get bombarded with notifications to setup a direct debit. I received an email stating I need to increase my monthly payments to £160 due to my usage when my current usage is £73! In this cost of living crisis why would I pay you £160 so you can earn interest on my money when my usage does not reflect?

Allow customers to pay for what they use and stop trying to force us to pay ahead and all this nonesense that just confuses everything and make budgetting difficult.

worst thing i did joining i been trying to get a new gas card since sunday i,v email them loads about this i,v spoken to 3 people on the phone and explained i have credit on my broken card and can not use it and been told that they will do this that and the other to sort it guess what still waiting customer service is shocking they don,t have a clue terrible company cant wait to switch

Bulb are basically crap, they even wanted to take a direct debit when I was in credit, fortunately I noticed before the debit was actioned. They weren't very happy and then started to send emails and letters suggesting they were going to charge me a £15 admin fee which is exactly what I told I would be charging them to sort things out. I now pay as per my meter readings and if they continue to harass me I will be charging them another £15 admin fee.

Mother passed away and bulb and been more than awful. Customer service has been terrible with them asking to see her Will. We have been trying to set up a direct debit in my father's name but still after 6 months nothing has happened and we are still having problems. I have never been more angry with a company in my life. No wonder they went into administration.

I set up a direct debit payment with bulb to pay off the amount I owed from my finished contract in monthly installments.. after a few months randomly start deducting £50.. £20.. even tho im paying a fixed £11 a month. Customer service on the phone were useless, they gave me my money back then took more.. takes the p*ss.. person on email stopped replying too.. altho im still being polite regardless of their messup. Crap customer service tbh

Careful! They will randomly overcharge you. If you don't listen, they will keep threatening you and handing you over to the so-called debt collection agency to ruin your credit!!!!!!!!!!!!!!!!!!

They really are the worst company i've ever dealt with. It took over a year to replace our gas metre during which they estimated our bills. Now we have a metre and they have kept trying to charge us random amounts - just this week they have made a bill amendment of over £600 for 2 months! I have already paid them nearly £400 for those 2 months AND given metre readings. When you try to talk to them they doggedly claim they're right. They are little better than petty criminals. Avoid them at ALL costs.

Absolute joke.. I will have £577 credit in my account today. I'm using £157 gas and electric and they still continue to over charge me £228 a month. I'm trying to get hold of advisor. Their online service has no customer services to answer. 30 minutes now and still waiting by phone.. Changing soon as possible.

Bulb used to be the easiest energy company to use. The customer service is abysmal. Multiple people taking care of your queries and email threads go cold when trying to sort out very major issues. When you call, no one seems to have the authority to do anything at all in regards to resolving anything. I have had promises of call backs to complaints within 48 hours, that NEVER materialise and you end up calling and chasing over and over.

A final bill was sent out saying I was in substantial credit, this was not surprising as I had spent a lot of money on gas but was barely using any. This is apparently an email sent "in error" and not the case. Apparently, I am in debt by a lot of money, which also makes zero sense.

This company is disgusting. The app was not working for almost a year (something that must be down to going into special administration) and wouldn't accept meter readings, I tried calling to submit readings as I felt they were too high for what I was using and could never reach anyone. The phone would just cut out after ring for ages. Literal hours of my life lost on hold to Bulb to just be cut off.

I know this review doesn't mean anything now they are likely closing doors after everyone leaves them but I am so angry.

Avoid.
Suggest you do not ever get a smart meter installed. They apparently authorise the install and the subsequent Siemens engineer who installs it claims it won’t work in my area.
Problem is Bulb don’t work either! 7 weeks of total nonsense with neither a resolution or a date when it will be resolved.
Now I can’t even provide meter readings because I am still register as having the old meter (reading no longer relevant).

I’ve had enough of them. Very, very unprofessional and now don’t even respond to emails.

My guess is the people that answer the phone are cannon fodder shielding their useless Management. I don’t fault the front line team. All they can do is promise you they will escalate it.
You’d be as well speaking to the trees!

No wonder they went bust.
Operating as normal they say. Seriously!

Please be very careful of this company. I was paying between £250 and £320 per mth for my usage. I refused to do a direct debit as they have full control over your money. I just paid the bill when it came.
They installed smart meters in 2019.
They worked for about 3 months then stopped working.
I was left for over 2 years not been able to view my usage. Bulb were aware but did nothing about it.
I then asked to be put on a pay as you go meter. They cancelled my 1st appointment which was booked for January 2022.
I continued to receive huge bills.
They fitted me with smart pay as you go in Feb this year.
I payed all my arrears off just before they installed my new meter.
I am still waiting for a display unit as mine is a blank screen. Its been almost 5 months.
I received a bill last Monday for £850.
They tried to say that my meters were faulty and that prevoius bills before going on pay as you go were all estimated and not from actual meter reading. This wasn't true as they were receiving gas reading but not electric. I gave them regular electric readings.
It turned out that when the engineer changed my meter in Feb he submitted the wrong reading. They went back to the picture and realised. The actual bill was £66.
Im still waiting for my display unit. Bulb are claiming that its not their responsibily as they don't own the equipment the goverment do and i will just have to wait for one as they are out of stock.
I can only use my app, this is ok but it will just tell you what your balance is a day before. It doesn't show you what the balance is now. You can't clock what your using. They are a nightmare.

This company is not more neither less than a SCAM. And the customer service take just money for free cause they are useless!! I got my smart meter and after 7 days they activated it. On the 18th i woke up with no electricity and my house has just electricity so everything works by electricity. I topped up 20 pounds and my electricity didnt back to my house. And the meter showed 0 pounds. I called 3 times the customer service and it was suggested to top up other 10 to see if my meter worked and the i was going to be refunded of the first top up. I called back for the refund and they started to cut every call I was making while I was speaking with the agent or they put me on hold and they pretended the libe went cut off. I kept going calling them until i got an email saying that my 20 pound was the payment of my usage of that 7 days! The usage of 1 week is less than 9 pounds normally or up to 10 but not my case as i live in 1 bed flat of 30 mq. If the maths is not an opinion then they should take just 10 pounds from my first top up of 20 but they took the whole 20 refusing to give me rhe refund. So i kept going writing them that at least i needed a proof of that 20 pounds used as friendly emergency credit in 7/8 days. They kept going to ignore my email cause obviously they know im in right.
Ok as I wrote 100 times, my friendly emergency credit was of 10 pounds, and when the engineer came to my house I had 1.29 pounds on it, your engineer came here on the 8th at 3.30 pm so I want to see my usage from the 8th Jun to the 17th when my energy cut off!
I'm sure as everyone can do a little math, that it's impossible in an apt of 30 mq 1 bedflat, in 8 days,to spent 20 pounds!! Because should be less than1 pound pday .
Even if they took a debit should be about 10 at least 11 pounds not 20!!!!
So what I'm requesting is 10 pounds back basically if you took the payment for that 7 days passed!
It's absurd you want to lose your credibility for 10 pounds!!! For me is a week of electricity for you should be nothing!!!!
It's ridiculous guys honestly
RUBBISH

This company are total vultures.
Customer service is totally none existant and they charge and take from your account without agreement.
Do not go amywhere near them