I've left positive reviews for this company before. I'm very sorry for the negative experiences others have had, because each transaction I myself have had has always been positive. I have wa... See more
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I regularly order from bulk supermarket and every part of shopping with them is a pleasure! The customer service is fabulous! I ordered under my old address by mistake and gave them a call. David imme... See more
Company replied
i used to purchase from bulksupermarket.com .but the prices now are ridiculously high sadly yet again greed has come into play . for bulk food it should be much cheaper than supermarkets .but after st... See more
Company replied
Great company to deal with. Best price I could find. Also had a problem with Courier delivery and one of the packages was returned as damaged. Bulksupemarket customer service proactively called me... See more
Company replied
Company details
Written by the company
Bulksupermarket.com is the world’s largest online wholesale retailer. We specialise in the direct delivery of bulk-sized grocery products and provide our customers with a cost-effective, convenient, quick and easy solution. Bulksupermarket showcases an impressive product range, of more than 5000 products from more than 200 brands. Their product offering includes a full range of Food Cupboard, Soft Drinks, Alcohol, Health & well-being, Household and Pet food products. Unlike brick-and-mortar warehouse clubs, Bulk Supermarket does not require customers to have a paid subscription. In contrast, regular shoppers and businesses alike can purchase directly from the site and have their products delivered to their front doors. On top of the everyday savings, Bulksupermarket regularly offers customers weekly deals and promotions where customers can enjoy savings of up to 60% against their local and other online supermarkets.
Contact info
5E Picketts Lock Lane, Edmonton, London N9 0AS, N9 0AS, London, United Kingdom
- +44 (0) 20 3146 8737
- hello@bulksupermarket.com
- bulksupermarket.com
4.3
Excellent
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong items sent
Wrong items sent, but customer service was very good & refund prompt.
July 4, 2023
Unprompted review
Reply from bulksupermarket.com
Hi, we're glad that our team was able to resolve any issues you had quickly and efficiently, thank you for your positive feedback!
quick delivery time
Very quick delivery. Made a mistake on there end but sorted it out very quickly. Would recommend A+
July 21, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Liam, we're delighted to see your updated review! Turning your negative experience into a positive one means the world to us. Our team is dedicated to resolving issues promptly, and we're thrilled we could assist you. Thank you for giving us the opportunity to make things right. If you have any more feedback or need further support, don't hesitate to reach out. We appreciate your trust!
great item
great item - great price - fast delivery - very happy customer
July 7, 2023
Unprompted review
Reply from bulksupermarket.com
Hi John, we appreciate your positive feedback and are glad you had a great experience!
Every time I deal with them they are…
Every time I deal with them they are fast polite professional
July 21, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Michael, we're delighted that you had a positive experience with our service, thank you for sharing your feedback!
Great service fast delivery thank you
July 7, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Susan, we're delighted that your delivery was smooth and hassle free, thank you for your positive feedback!
Excellent value and prompt delivery.
July 16, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Diana, we're proud of the products and services we offer at Bulksupermarket and glad to hear it met your expectations. Thank you for your positive feedback
Reply from bulksupermarket.com
Hi Keith, we appreciate your positive feedback and are glad you had a great experience!
Highly recommenced
Goods delivered very promptly and at a competitive price. Website simple to use.
July 16, 2023
Unprompted review
Reply from bulksupermarket.com
Hi R.G, we're delighted to hear that you had a great experience with Bulksupermarket's delivery and customer service. Thanks for the review!
Product not as advertised
Ordered pomegranate juice from website advertised as containing no artificial sweeteners or preservatives but product delivered did contain both of the above. To be fair, bulk supermarket did arrange for collection of the goods and I was refunded in full but the process was a bit of a hassle, photos of what I’d been delivered and waiting for confirmation that I’d returned the cartons etc.
June 27, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Peteralan, we're sorry to hear that you were not satisfied with your shopping experience. We take your feedback seriously and will be working to improve our product content and internal procedures to ensure that all customers have a positive experience in the future.
Totally useless
Totally useless. Ordered Carnation Thick Cream, They send evaporated milk. All attempts to cancel order are ignored. Do yourself a favour. Shop Elsewhere!
July 4, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Pete, we're sorry to hear about the inconvenience you've experienced. However, according to our records, we have shipped the correct product as per your order. To verify this, please refer to the product description on our website and the order confirmation email you received. We made several attempts to contact you using the provided contact information but were unfortunately unsuccessful. We kindly request that you reach out to us at info@bulksupermarket.com with your order details. Our dedicated team will investigate further and work towards a solution.
Excellent service
Very prompt/fast delivery, which was well packaged too!
Prices are extremely competitive if buying in bulk, would definitely recommend and purchase again.
Thank you very much!! ⭐⭐⭐⭐⭐
June 20, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Dolly. Thank you so much for your kind words! We're so glad to hear that you were happy with your recent order. We pride ourselves on providing prompt delivery, well-packaged orders, and competitive prices. We're always working to improve our services, so your feedback is greatly appreciated. We hope to see you again soon!
Thank you for my cans of Fanta
Thank you for my cans of Fanta, great service, grealy great service.
June 5, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Jennifer, we're proud of the wide selection of products offered at Bulksupermarket and glad to hear that you found what you were looking for. Thank you for the positive feedback.
Advertising old pepsi sugar but was…
Advertising old pepsi sugar but was delivered 3 cases of the new pepsi which I have an allergy to the substitute over priced as not the old pepsi not happy
June 22, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Shell, we apologise for the inconvenience you experienced with your purchase. However, after conducting a thorough investigation, we could not locate any order associated with the details provided in your review. We used Trustpilot's system to get in touch with you but we did not receive any reply. We would like to resolve this matter promptly. To assist us further, we kindly request you to reach out to us directly at info@bulksupermarket.com, providing specific order details or any relevant information. Our dedicated team will promptly look into your case and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we look forward to assisting you further.
All perfect from start to delivery
First time I've used them and honestly everything was great. I found the item I wanted and this was the best price for a special gift. Ordered on a Sunday and it was delivered on Wednesday with the normal shipping option. Very nicely packaged up to ensure there was no damage. Happy customer.
June 11, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Richard, we're delighted to hear that you had a great experience shopping at Bulksupermarket, we appreciate your positive feedback.
Avoid terrible customer service
This company send you the wrong order then refuse the send the correct items. Terrible customer service. Refuse refund
July 3, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Charlotte, we apologise for any inconvenience you experienced. We have a specific product substitute policy, clearly stated on the product page, to ensure customer satisfaction. Our customer service team was respectful and considerate in our communications and we are sorry we did not meet your expectations, we always strive to provide the best service to our customers. Please contact us at info@bulksupermarket.com, and we will gladly reevaluate your case. Thank you for your understanding and giving us the opportunity to address your concerns.
Prompt and effective service
June 17, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Zulfiquar, your satisfaction is our top priority, we're thrilled to hear that our service was helpful and efficient. Thanks for the positive feedback!
was a reasonable price
The product was available, was a reasonable price, with reasonable delivery
June 16, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Don, we're proud of the wide selection of products offered at Bulksupermarket and glad to hear that you found what you were looking for. Thank you for the positive feedback
They were very good
They were very good, no problems when ordering , and delivered on time, no the cheapest, but convenient.
July 2, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Mr Wells, we're glad to hear that you had a great experience shopping with Bulksupermarket, we appreciate your positive feedback and support.
The right stuff came
The right stuff came, in a box that was smashed to bits, the inside of the box was worse. Individual drink cans dented and scattered through the box, it was so smashed up. No care taken at all in the post and packaging that I paid a lot for. I honestly don’t know what I’m supposed to do with these drinks. Luckily I’m not selling them because they’re too damaged. Definitely not ordering from them again.
June 29, 2023
Unprompted review
Reply from bulksupermarket.com
We sincerely apologise for the inconvenience caused by the damaged items during delivery. We take such matters seriously and immediately requested more information through Trustpilot to investigate your case further. However, we haven't received a reply from you yet. To assist you promptly, we kindly request that you contact us directly at info@bulksupermarket.com. We value your feedback and would like to resolve this issue for you as quickly as possible. Thank you for your cooperation.
Great service and on the ball with…
Great service and on the ball with delivery times will be using bulk super market all the time from now on
June 29, 2023
Unprompted review
Reply from bulksupermarket.com
Hi Raymond, we're glad that our delivery service met your needs, thank you for sharing your positive experience!
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