Bunk Campers - Edinburgh Reviews 390

terrible.

When we first rented the car, the small mirror attached to the passenger-side side mirror was already very loose. We had to reattach it every time we parked.

As you know, the roads in the UK are narrow and often holes. One day, when we stopped to park, we noticed that the small mirror had fallen off.

This mirror was clearly unstable from the beginning, and it should have been properly checked before the car was rented to us. Since it was a product defect, we believe it is not our responsibility.

No accident occurred, and we are only filling out this form to explain the situation clearly.

The small mirror below the side mirror fell off at an unknown time and place. Since the damage was minor, I declined to file an accident report, but the rental car company did not accept this

Lovely camper friendly staff. First time trying a camper. Will certainly be back

Right from booking nothing was too much trouble & the girl who booked the motorhome to us was super efficient ; knowledgable. Will definately use them again.

Very helpful staff at the Edinburgh site. Nice motorhome, although the one we had may not be good for the more senior users.

Trustpilot does't allow for a sufficient number of characters to provide a complete, detailed, explanation, so here's the bottom line:

Bunk Campers will NOT help you if you have a problem. They will give you a phone number for someone else.

Bunk Campers will ABANDON you if there is a problem with your vehicle (I have the support emails from their management acknowledging this fact).

Bunk Campers will not partially reimburse you for time (DAYS) where you were unable to use the vehicle during your holiday/vacation due to lack of maintenance on their part.

Be aware, Bunk Campers doesn't care about you...only your money!

UPDATE to response from Bunk Campers: Both Amy Smyth, Fleet Mgr and Nicole McCrudden, Customer Service BOTH have stated that thl (parent for Bunk Campers) stand by the actions of the company and feel that I was properly cared for with my disastrous experience. Trying to spin by offering to speak with me directly is marketing fluff, as thl management already walked away.

I traveled from the United States. Google search brought me to Bunk Campers. Booking my camper was easy and clear on the website. The price was great. The staff throughout the entire process were friendly and helpful. The camper was spotless and well maintained. Fantastic experience!!

great vehicle, no specific issue, staff friendly

Amazing experience, great vehicle, clean and nice as expected. Thank you Edimburg Team.

Service, configuration of the campercar

Had an excellent time on our winter roadtrip though the scottish highlands with our bunk campervan. The aero 2 camper was perfect for 2, very spacious and warm. The camper was very clean and easy to drive, handled well in icy conditions. Whole experience with bunk campers was top notch from check in, to check out we felt safe the entire time. John was very kind and helpful giving us tips for the trip with a great knowledge of the areas we were travelling to. Will be using bunk campers for future travels.

Very friendly and helpful people - pick up and drop off was efficient and pleasant. Everything as advertised. Hiring the van was absolutely the best choice for exploring Skye!

There were some initial hiccups with the motorhome we rented but Bunk Campers responded quickly and compensated us for the time we spent dealing with the issues. Check in took longer than expected but check out was quick and there were no unexpected charges. The motorhome was larger than we wanted but it turned out not to be a problem. Driving it in Scotland wasn't bad even though the roads are narrower than we are used to. I would highly recommend Bunk Campers. Easy to get to their Edinburgh location via the X18 bus to the Dunnet Way stop. We took ScotRail from Glasgow to the Haymarket station and caught the X18 there.

Unlimited mileage, new van which was a pleasure to drive.

We were able to take over the camper quickly. It was the first time we had rented a camper. The team explained all the important details about the camper and gave us tips on what to look out for in Scotland. The camper vacation in Scotland was great. Returning the camper was also very quick. The team was friendly and very supportive.

A very clean, modern, stylish, well equipped camper. Helpful staff both in advance and on the day.

It has been a pleasure renting a camper from Bunk Campers (Just Go). The staff was very friendly and welcoming, as well as professional. There were no troubles with the camper and everything was fine.

The staff was really helpful and willing at all times which made the experience much more enjoyable. We were really tight with time when returning the camper due to traffic jam and arrived 5 minutes to 5pm but they waited for us.
If I had to point some potential, it would be that there is no shuttle from the airport and the office does not have check in nor drop off out of office hours (9am to 5pm) which can turn difficult for customers flying in or out. We had an early flight back so we had no choice but return the camper the day before up to 5pm leaving us half a day without mobility.

An overal average experience.
Positives:
- Van ready quickly at pick up
- fuel efficient
- helpful phone on road care

Negatives
- Sheets did not fit the bed
- usb ports broken
- battery drains quickly (might be old)
- safety deposit still not released after 3 weeks....
- discount codes for parks not provided.
- insurance/covers only cover 1 incident and nothing mechanical