Business Fly Reviews 151

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often going above and beyond to assist with bookings. Many people highlight the excellent customer service, noting the team's patience, responsiveness, and ability to provide clear information. The booking process is frequently described as smooth, efficient, and stress-free, with many appreciating the quick turnaround and ease of securing their travel arrangements. Consumers also found the prices to be very competitive and reasonable, often securing good deals. A few other people also felt that while the prices were good overall, some advertised cheap flights were not available, or that last-minute bookings could result in higher costs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness and efficiency of the... See more

Booking process

People report positive experiences with the booking process. Customers found the process easy,... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your travel advisor was very helpful, friendly and advised all details of the booking process and flight departures. Would definitely approach Sunny and your company for future flight arrangements.... See more

Rated 5 out of 5 stars

I spoke to Robin at Business Fly in the early part of 2025 about booking a long haul trip in December. Robin found me suitable flights with a well regarded carrier - Cathay Pacific - at excellent pri... See more

Company replied

Rated 5 out of 5 stars

My first experience with Businessfly was outstanding. Sam went above and beyond to make sure every detail of my travel was perfect. He was always available, patient, and extremely helpful, no matter t... See more

Company replied

Rated 5 out of 5 stars

Excellent Service – Honest and Trustworthy! My senior madam suggested this site, and I decided to try booking through them. I’m very happy to say that this site and the people behind it are truly t... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We are specialized in Economy class, Premium economy, Business and First-class flight tickets since we work with the greatest airlines in the world. Our user-friendly navigation, quick and easy search options, and quick online reservations save you time and money while providing you with a terrific opportunity to explore affordable flights to your favorite location around the world in a matter of seconds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best experience ever had with travel agencies

I had really a best experience with businessfly for my last minute booking flight to india and they have this cheaper option than compared to online market also gave me more options with flexible dates as well.

August 2, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Jay Deep,

Thank you so much for sharing your experience!

We're thrilled to hear that BusinessFly was able to help with your last-minute booking to India. It's great to know you found our prices competitive and appreciated the flexible options we provided. We look forward to assisting you again in the future!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Really helpful to me. Thanks Robin Smith

Really helpful to me. I appreciate Robin Smith help to book the ticket.its great help. Once again thank you so much Mr.Robin Smith

August 1, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

You're most welcome! We're truly glad to hear that the support was helpful to you, especially during a crucial time. Mr. Robin Smith will be pleased to know that his assistance made a difference. We appreciate your kind words and wish you all the best moving forward. Don’t hesitate to reach out if you need anything else!

Warm regards,
The Business Fly Team

Rated 4 out of 5 stars

Sumit is really helpful.Not able to…

Sumit is really helpful.Not able to price match my flight that I was looking for.in.the intranet there will be so many cheap flights advertised but when I asked about it I was told it's not available and those cheap flights are subject to availability.i booked with Business Fly and was given a fair package on our flights but overall good price for what I paid.
The communication all throughout was easy . Sumit is very accomodating

July 28, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

Thank you so much for your feedback and for taking the time to share your experience. We're glad to hear that Sumit was helpful and accommodating throughout the booking process and that the overall communication was smooth.

We understand your concerns regarding the price match and the availability of advertised fares. As you rightly mentioned, many of the lowest fares shown online are subject to real-time availability and may change quickly, which can sometimes limit our ability to match them.

That said, we’re happy you found the package with Business Fly to be fair and appreciate your understanding. Your feedback helps us improve, and we hope to serve you even better in the future.
Safe travels, and thank you for choosing us!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

It was great experience

It was great experience. Easy and done with complete details provided. Thank you for your help on booking right ticket.

July 28, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Padavala,

Thank you for your kind words! We're so pleased to hear that you had a great experience and found the booking process easy and well-detailed. It was our pleasure to help you secure the right ticket.

We look forward to assisting you again in the future!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Very good service

Very good service, Robin was a great help, got me a great deal, Thank you

July 22, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Lynn,

Thank you for your wonderful feedback! We're glad to hear you received very good service and that Robin was able to assist you with a great deal.

We'll be sure to pass along your kind words to him. We appreciate your trust in Business Fly and look forward to helping you again soon!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Clearly explanation

Clearly explanation. Quick response time.

July 22, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Ms. Pasupuleti

Thank you for your feedback! We're glad you appreciated the clear explanations and quick response time. Providing efficient and transparent service is always our goal.

We look forward to assisting you again in the future!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Good service/Sumit

Sumit gave me a good service, from searching for a flight ✈️ ticket up to finding a cheaper ticket.

July 21, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Kupeta,

Thank you for your kind words! We're glad to hear that Sumit provided you with great service and helped you find a more affordable flight.

We'll be sure to pass along your appreciation to him. We look forward to assisting you again with your future travel plans!

Best regards,
The Business Fly Team

Rated 5 out of 5 stars

Flight to New Zealand

I hadn't heard of business fly until I searched the web. From the moment Robin answered my call he was so helpful, and offered me very good advice on my requirements.
I can't praise the service I received enough. These days you tend to be skeptical of so many travel companies yet I felt trust and honesty from Robin.

July 19, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Arnold,

Thank you so much for your kind words!

We're delighted to hear that your experience with Business Fly exceeded your expectations. Robin will be especially pleased to know his support made such a positive impact. We understand how important trust and transparency are when it comes to travel planning, and it's wonderful to know you felt that from the very beginning.

We truly appreciate your feedback and look forward to helping you again in the future!

Best regards,
The Business Fly Team

Rated 5 out of 5 stars

Very good service and helpful.

July 18, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Nav,

Thank you for your kind words!

We're glad to hear you were happy with our service and found it helpful. We look forward to serving you again!"

Best regards,
The Business Fly Team

Rated 5 out of 5 stars

It was a great experience and a big…

It was a great experience and a big thank you to very very helpful

July 17, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Pearce,

Thank you so much for your kind feedback!

We're thrilled to hear you had a great experience. It was our pleasure to assist you—your appreciation means a lot to us

Best regards,
The Business Fly Team

Rated 5 out of 5 stars

Very helpful and fast service.

Very helpful and fast service.

July 12, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Tsean,

Thank you! We're glad you found our service helpful and fast. We appreciate your support and look forward to assisting you again!"

Best regards,
The Business Fly Team

Rated 5 out of 5 stars

I had great service from business fly…

I had great service from business fly and a great deal

July 11, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Desouza,

Thank you for your kind words! We're so pleased you had a great experience with Business Fly and got a great deal. We look forward to helping you again in the future!

Best regards,
The Business Fly Team

Rated 5 out of 5 stars

The service was very swift and…

The service was very swift and efficient.

June 26, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Raja,

Thank you so much for your kind words! We're glad to hear that you found our service swift and efficient. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Great experience.

Great experience. Was helped every step of the way with my booking and was found my best price after lots of looking and calling.

June 27, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Gillian,

Thank you for your wonderful feedback! We're so glad to hear you had a great experience and felt supported throughout the booking process. It’s always our goal to find the best possible deal for our clients, and we’re happy we could deliver that for you.

We look forward to helping you again in the future!

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Good service

Good service

June 26, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Tiff,

Thank you for your feedback! We're glad you were satisfied with our service and look forward to assisting you again soon.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

I was in a tough spot when my original…

I was in a tough spot when my original flight to Bangalore got cancelled due to a last-minute schedule change. With limited funds and little time to find an alternative, I was feeling quite stressed. Thankfully, a friend I met at the airport recommended Business Fly.

Though I was using their services for the first time and had a few initial concerns, I was pleasantly surprised by their excellent support and responsiveness. Not only did they help me find a suitable ticket quickly, but they also offered it at a very reasonable price.

I’m truly grateful for their assistance during a difficult time and would definitely recommend Business Fly to anyone looking for reliable last-minute travel options.

June 24, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Pravin,

Thank you so much for sharing your experience with us. We're truly sorry to hear about the challenges you faced with your original flight, but we're glad that we could be there to assist you during such a stressful time.

It's wonderful to know that our team was able to help you find a suitable and affordable alternative quickly. Your kind words about our support and responsiveness mean a lot to us, especially since it was your first time using Business Fly.

We're grateful for your trust and recommendation, and we look forward to assisting you with smoother, stress-free travel plans in the future.

Warm regards,
The Business Fly Team

Rated 5 out of 5 stars

Sam your kindly and patience

Sam, he help us a lot for booking, on time contact, fast service, timely respond and patience, even I asked lot of suggestions the patiently replied me all the best price for the booking, best service 1000% recommended for best and low cost booking airtickets. Thanks Sam

June 9, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Vinay,

Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you had such a positive experience with Sam. He truly takes pride in providing timely, patient, and helpful service, and your satisfaction means the world to us.

We’re especially glad we could assist you with finding the best prices for your booking. Your recommendation means a lot, and we look forward to helping you again in the future.

Safe travels and warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Great Service

They made the process very easy. They also found us a great priced flight.

June 7, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Rachel,

Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that we could help you find a great flight deal. It was a pleasure assisting you, and we look forward to helping you again in the future!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Strongly recommend 😊

Had a very good experience with this business thanks to Sam and robin found me flights to Australia with an upgrade to premium flight going out at a good price .i was a bit unsure of using the business as I haven’t heard of them before but glad I did reassurance was given to me throughout our conversations .sam and robin are professional at there jobs and couldn’t have done anymore for me they went out their way and more will be using again thankyou 😊

June 3, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Tracey,

Thank you so much for your wonderful review! We're so glad to hear you had a great experience booking your trip to Australia with us. Sam and Robin will be thrilled to know they made such a positive impact and that their support helped ease any initial concerns. Going the extra mile for our clients is what we strive for, and it means a lot to hear that it made a difference. We truly appreciate your trust and recommendation, and we look forward to helping you again on your next journey. Thank you!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

It was a great experience to get my…

It was a great experience to get my booking done during school holidays time. ROBIN helped me to find a good price and very well explained everything.

June 6, 2025
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mahipal,

Thank you for your lovely feedback! We're so glad to hear that Robin was able to assist you during the busy school holiday period and help you secure a great price. It's wonderful to know everything was clearly explained and the process went smoothly. We truly appreciate your support and look forward to assisting you again in the future!

Warm regards,
Team Customer Care
Business Fly

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look