Business Fly Reviews 

166
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professionalism, often going above and beyond to ensure a smooth and reassuring journey. People frequently highlight the excellent service, noting the efficiency, professionalism, and seamless booking process from start to finish. Many consumers also appreciate the competitive pricing, often finding excellent deals and good value for their travel arrangements, making their trips more accessible. However, some customers initially hoped for even lower prices or found that advertised cheap flights were subject to availability. Despite this, they generally still found the final price to be good value, acknowledging the overall positive experience.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, helpful, and polite... See more

Service

Customers consistently note positive experiences with service, praising the quality, speed, and efficiency... See more

Booking process

Users describe positive interactions with the booking process, highlighting that it was stress-free,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for best price business class seats Man-Mel, contacted BF and was dealt with by an extremely helpful Sunny. Was sceptical as to how they could offer such savings as always booked dir... See more

Rated 5 out of 5 stars

I spoke to Robin at Business Fly in the early part of 2025 about booking a long haul trip in December. Robin found me suitable flights with a well regarded carrier - Cathay Pacific - at excellent pri... See more

Company replied

Rated 5 out of 5 stars

My first experience with Businessfly was outstanding. Sam went above and beyond to make sure every detail of my travel was perfect. He was always available, patient, and extremely helpful, no matter t... See more

Company replied

Rated 5 out of 5 stars

Robin will be especially pleased to know his support made such a positive impact on our travel plan to New Zealand. He went the extra mile to stay in contact to ensure our planning journey went smooth... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We are specialized in Economy class, Premium economy, Business and First-class flight tickets since we work with the greatest airlines in the world. Our user-friendly navigation, quick and easy search options, and quick online reservations save you time and money while providing you with a terrific opportunity to explore affordable flights to your favorite location around the world in a matter of seconds.


Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(166)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I dealt with Robin who was very patient…

I dealt with Robin who was very patient and helpful looking at various options for me to get the best deal.
I travel to WA frequently and will definitely use the company again and recommend to family and friends.
Thank Robin.

August 30, 2024
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Carol,

Thank you so much for your kind words! We’re so glad to hear that Robin was able to assist you with finding the best deal and that his patience and helpfulness made a difference. We really appreciate your trust in us and your recommendation to family and friends. Looking forward to assisting you with your future trips to WA!

Warm regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Sam was very helpful and courteous

Sam was very helpful and courteous, and accommodated mt wishes as far as was possible. Good price and prompt helpful service. Thanks.

July 17, 2024
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Customer,

Thank you for your kind feedback! We're so glad to hear that Sam was able to assist you and accommodate your wishes. It’s great to know that you were pleased with both the service and the price.

We appreciate your trust in us and look forward to assisting you again in the future!

Best Regards,
Team Customer Care
Business Fly

Rated 5 out of 5 stars

Alec provided an excellent service..he…

Alec provided an excellent service..he has been very patient , helpful and provided an excellent deal.
Thanks Alec

June 4, 2024
Unprompted review
Business Fly logo

Reply from Business Fly

Dear Mr. Bajaj,

Thank you for your kind feedback! We're so glad to hear that Alec provided you with excellent service and helped you find a great deal. We’ll be sure to pass along your thanks to him. If you need any further assistance, don’t hesitate to reach out!

Warm regards,
Team Customer Care
Business Fly

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look