Buyerempire Reviews 

I only gave them 1 star because I had to, I wouldn't have given them a star at all!!
Awful, awful experience. I can’t speak to anyone from Wowcher or the merchant (Buyer Empire) just communicating through email and very very delayed responses. The number on their website just rings and rings.
I placed an order on the 24th Nov for a bed frame and mattress and only the bedframe was delivered. Despite chasing on numerous occasions, I am still without the mattress or refund. I honestly cannot believe the experience I have had with this, my daughter was without a mattress over Christmas. The responses I have received from both Ben from Wowcher and Buyer Empire ar so poor and keep giving the same excuse over and over again. I am now working with resolver in taking them to court, they cannot continue to do this.
I have read other similar comments that they have done this before, it needs to STOP. How they have a conscience I do not know, how they can continue to treat people like this is beyond me.

Further to my last complaint, I have had more dealings with this shambolic company, who continue to lie through their teeth, was due to arrive as stated 7th December, and still on January 6th I am waiting, they have replied in email constantly since the 16th December originally telling me 8 days, then they emailed the other day and said they have sent my item and it’s with the courier they will raise the issue. Now today, I’m told 3-5 days but delays due the third lockdown, absolute joke, and they won’t give me a tracking number, quite simple they haven’t sent it. Absolute disgrace of a company.

So I stupidly didn't read the rest of the reviews before buying from this crowd. As per the other disappointed customers, I received half my order (mattress) but not the bed frame. I've called them and emailed them bit no response.
DO NOT BUY FROM THESE PEOPLE.

I have ordered a bed and a mattress. Was good when I got the bed but still waiting on the mattress. Sent email and rang them only to face a anwering machine. Wowcher usless do not recommend the site as they advise scammers

ordered a single bed and mattress through wowcher, had the wrong size bed delivered. I keep going back and forth with emails in which they ask for the same info/photos over and over but never do anything about it and have literally just replied to an email in which I sent them all info/photos AGAIN, stating that they can't continue if I don't send them proof!!! Opened a case through wowcher which has got me absolutely nowhere at all, they just ask for the same info then forward it on to the company. My daughter is currently sleeping on a mattress on the floor!!

After reading all the negative reviews I was shocked, I felt worried Buyer Empire had taken our money and we’d been scammed.

I didn’t receive any tracking information and it had passed the delivery date. I googled to find a telephone number no telephone number and noticed it says temporarily closed. Went on their website and found a phone number but there was no answer I left a message but no reply, I emailed there was no response. I contacted Wowcher they said they’d look in to it for me.

Today finally I received an email from Yodel to say the bed was out for delivery. The box was in one piece and everything in the box was there every screw and piece of wood. I spent a few hours building the bed myself with no help!! It’s fabulous and I have a very grateful teenage daughter she loves it. Thank you Buyer Empire!!!

This is a scam site beware. Do not purchase anything from these people even as we did through wowcher who also have taken no responsibility for the £500 item we thought we were buying. Both sites shame on you .

I bought a bench press through Buyer Empire via Wowcher. Like many before, i wish i hadn't. Delivery was shocking, days apart from each other. Boxs were in tatters. Things sticking out everywhere. The back bench was totally ripped. The emails from them were horrific. Who starts a customer service email with 'Hi'. No sign off signature - no contact telephone. Asked if i could repair it and they refund the cost of it. I just want my money back from them. Wowcher are taking no responsibility either, 'they only provide the voucher'. I refuse to shop with either of them ever again. I strongly suggest you do to.

I ordered a bed for my son only to have the wrong bed delivered their customer service is a complete joke it two weeks for them to collect the bed only to tell me I can't have the bed i ordered I would have to wait for the bed to be processed at there warehouse before any refund could be processed if I could give minus stars I would dont even know when my refund will be processed or if I will receive my delivery costs back as the 30 or more emails I have sent have not been answered I would never buy from this company cowboys is a understatement avoid at all cost spend a bit more and get someone that cares about their customers how they are still in business is unbelievable

What an absolute joke of a company. To be honest I don't know who's worse buyer empire or wowcher. Both as incompetent as each other. Passing the buck. I ordered a small double bed. A full double came. Took ages to get them to reply to my email and when they did they kept asking the same questions over again. I sent pictures of the bed the box etc. Then they stopped all contact. When I spoke to wowcher they where about as much use as a chocolate tea pot!

1 order a 3 piece Rattan garden furniture set grey the 3 September it came
But it was the wrong product a 4 piece furniture.
I got into with wowcher customer service and said i want this one send back .
Because it the wrong one .
Got told i have to give Buye Empire 2 days .
I send a photo of the box .
Still nothing from the company i want a Refund and get this one send back .

I order one one and the right product came but this time
I was working late at work and when i got home in front of my door was this big box and it was my Rattan furniture .
Anyone couldn't taker it
I am so disgusted with this company and customers service is 0 .
I would never buy anything again Buye Empire.
Myself i am in sales and would never treat my customers like this .
I don't trust this company.

I bought a bike via Wowcher who delivered it through buyerempire.co.uk - the brakes were not assembled correctly and the wheels were buckled. They are refusing a refund. This is the letter I have written to them:

You say “The second option we are giving to our customers is a partial refund, please let us know what you will accept.” – so it sounds like you have several problems with these bikes. I think you are misunderstanding the law. Contacting you within 7 days and returning within 14 days are your terms and conditions. Your terms and conditions are allowed to offer better conditions than the law but they are not allowed to offer worse conditions than the law. Even under Distance Selling Regulations, a customer does not have to contact you until 14 days after delivery so your 7 days are completely meaningless.

Regarding faulty goods, a customer who discovers a fault that has been a fault that existed from the time the product was new is able to return the product for a full refund or repair with the retailer covering postage costs for up to 6 years from the date of delivery. Within 6 months, if any new fault develops, then the retailer is also responsible for any costs to ensure that the product is repaired or replaced and this includes the cost of postage.

The bike that you delivered to me had to be assembled. This therefore extends the reasonable time in which a customer can report an item as faulty. 6 weeks is well within a reasonable time for this time of fault and I reported the fault to you within one month. When I assembled the bike, the brakes were not correctly adjusted and required professional adjustment. Therefore I had to wait until they could be adjusted before I could use the bike. I took the bike to Bike North Birmingham which is run by Birmingham City Council and they adjusted the brakes free of charge. However, they told me that both wheels was buckled and that the rear wheel was also faulty in that when pedalling backwards the wheel should not be ‘driven’ but it was being ‘driven’. These faults were from 'new'. I therefore reported the fault to yourselves at the earliest possible opportunity. Any court will accept that this is ‘reasonable’ as defined within the Sale of Goods Act. I asked if you would replace the wheels but as you were unable to I asked for a full refund.

As the product is faulty, I am seeking a full refund under the Sale of Goods Act which you are obliged to provide to me. Refusal to provide this refund is very poor customer service and it is against the law.