Buy Me Once UK Reviews 140

Fast shipping and product is exactly as described. Many thanks,

A deeply disappointing experience with Buy Me Once.
I placed an order on 12 August, with the website clearly stating Free Standard Shipping (3–5 days). Based on that, I expected delivery by around 17–18 August. However, by 18 September—over a month later—I had received nothing and heard nothing. No updates, no communication.
I had to chase Buy Me Once myself, only to be told the item wouldn’t be available until mid-October. This was not communicated to me at any point—I only found out because I followed up multiple times.
To make matters worse, their reply included a chain of internal emails (presumably sent by mistake), which clearly showed that the delay was not due to a stock issue, as they had claimed. It was actually a system error that they failed to act on for weeks. The emails even showed that the supplier (Piglet in Bed) contacted them on 13 August—and had to chase them for a response.
The level of disorganisation and lack of transparency is unacceptable. There was no apology, no explanation, no goodwill gesture—just silence and poor communication.
I also strongly urge Buy Me Once to update their website to reflect accurate stock levels. Selling products that aren’t available—and failing to inform the customer—is misleading and deeply frustrating.
This experience has completely undermined my trust in the brand. I’ve previously supported Buy Me Once for their values, but this experience has shown a serious gap between the brand image and actual service.

Well made products that will last and at a great price with quick delivery.

Easy to use website, prompt delivery, good packaging, great product

Brilliant company, I am happy to see a website focused on selling products that can make a difference for our daily life and the planet.

My first order with Buy Me Once was shipped next day and delivered with no problems.
My second order was shipped next day and then... nothing. Almost two weeks later the order has not arrived, tracking details are not recognised by the courier, and email & webchat enquiries have gone unanswered. As a previous reviewer has said recently, at this point I see no other option than to request a chargeback through my credit card.

Well curated products - we are very happy with our new Siri toothbrush.

Buying was easy and the product arrived within two days.

UPDATE -

I have now had contact from buy me once - they have chased up their supplier and have asked for a Saturday delivery. Now contact has been made, the service has been excellent

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I’m starting to wonder if this is a legit company. Ordered a pan a week ago and it’s not been dispatched. Emailed, webchat and FB messenger over a few days and no reply. Think I’m going to have to do a credit card charge back if I don’t hear back in a few days

We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the website, rather than having to do the research ourselves. We've been really pleased with the pans so far. Thanks buymeonce!

The customer service people are very pleasant, but I've not received either of the items ordered 25 days ago. One had been discontinued by the manufacturer; the other is - I don't know where.
Disappointed.

The item arrived when expected and still intact. No damage
It is a lovely present: flask/Cup

I had fabulous customer experience with Buy Me Once. I asked for an update on where my parcel was and I got a very quick response and further updates without asking. It can be hard to find good customer service these days and I really felt they went above and beyond and were incredibly kind, efficient and understanding. Also the product is absolutely beautiful and everything we hoped for

Ordered on the 20th Dec; delivered on the 21st - that's impressive. A lovely leather product, made in the UK that I'm sure will age beautifully. Thank you

Excellent service.
Excellent product.
Speedy delivery.

Long lasting, researched products and really quick customer service when there was an issue with delivery with part of the order. All great!

Accurately described products. Love the quality and arrived in good time

All companies should behave like this, and encourage us to buy more thoughtfully.

I've purchased a few things from Buy Me Once and the quality is amazing. The price can be high, but the items I've bought will genuinely last a lifetime, so I think of it more like an investment. The Solidteknics pans genuinely do get better with each use.

The customer service is also great - Tara has been really responsive and helpful through all contact.

What we need more of. Everything I have bought from here is indeed still in action to this day...Stuff that lasts like it used to.