Buy My Laptop Reviews 

69
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

First placed the order to sell my laptop on 1st October. Had email to say they'd received it 18th Oct, another email to say the quote had been revised on 24th October and immediately accepted new quot... See more

Rated 1 out of 5 stars

DO NOT USE THIS SITE - payment never received -offered quote much lower than original -recovery disks and manuals sent however company says i did not send them, therefore quote was lowered... See more

Rated 5 out of 5 stars

It was a pleasure to use this website.This website gave me the highest quote compared to many other websites I tried. Simple and easy to use. Very fast delivery of packing materials. I received the mo... See more

Rated 5 out of 5 stars

Great communication and have been a tremendous help. There were some issues which were out of both our hands, but buymylaptop went above and beyond to help. A thoroughly decent company. Thank you, ver... See more

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3.6

Average

TrustScore 3.5 out of 5

69 reviews

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3.6

All reviews

(69)

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Rated 1 out of 5 stars

Pretended that I had not sent

Pretended that I had not sent the laptop nor did they receive it. After several attempts, and then spending much time finding my tracking number, they finally 'found' it with a ridiculous excuse. Then they processed my payment after considerable legal action and put a 21 day hold on it to make sure the item was received, even though they knew it was. Unprofessional, scam, and dishonest. DO NOT do business with these people.

September 17, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE

DO NOT USE THIS SITE

Abysmal service. I disclosed issues with the laptop online, was given a quote. Agreed and arranged collection, courier never showed or rang. Emailed to ask, was told another courier would try the next day. After a week I had to chase them via email to ask if it had been recieved, they said yes and were testing. Test then came back saying they found issues not disclosed (this is untrue, all issues listed by them were listed in the initial online process by me) but I accepted lower by HALF quote out of convenience. It has now been a month, not been paid and waiting for an answer to my enail chasing them up. Do not use this site.

August 28, 2020
Unprompted review
Buy My Laptop logo

Reply from Buy My Laptop

Hi. We are very sorry to hear about your experience.
Unfortunately we do not have any control over the courier. As mentioned before, due to Covid-19 there has been a major delay with couriers and that is something that’s not in our control. The reason the price was lowered was due to the specifications not being correct. We do offer the option of laptop being sent back with no extra cost at all. The delay for payment was due to the name not matching the account. It is important the name matches the account as this can be rejected by the bank. We hope you have a positive experience in the future. Thank you

Rated 5 out of 5 stars

Great service 👍

Sent in my laptop and got paid a week later at the price quoted during the initial phase. Prompt and friendly customer service, I’d be using them again if need be in future.

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Very good service! Got money faster than expected!

Very good service! Got money exactly a week after I've sent the laptop ! Faster than expected.
They quote did end up being bit lower but I was still happy to accept the price as i didn't give the right details to some of the questions which was fine they're very nice and responsive people :)
Totally recommend it if you want to get rid of your laptop asap!

August 3, 2020
Unprompted review
Rated 3 out of 5 stars

Bit slow but they did their job in the end

Sold my laptops to them. I had to chase for the product testing (which led to a lower evaluation) and then for payment but they did their job in the end. Not really satisfied with the price as I think laptops components were in very good conditions, but at the same time didn't want to ask them back and restart the selling process elsewhere.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

For me it was a great and smooth experience. I packed my laptop and on agreed date courier took my parcel. Then I’ve got a confirmation email that laptop was received. I had to wait +\- one week for my payment. I would go back to Buymylapyop company again!

July 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great Service

Adil is such a nice person to deal with and he got the job done.
Needed to sell my Laptop ASAP and he was really helpful and great customer service.

Would absolutely reccomend!!

June 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Chose free home delivery. Once my laptop was with them got paid with 48 hours. Would recommend and use again.

May 7, 2020
Unprompted review
Rated 1 out of 5 stars

Horrific

UPDATE: After seeking advice and threatening legal action, I am delighted to say I have FINALLY been paid.

Horrific. This company have effectively stolen my property after little to no contact over the past two months and still no payment.

Ridiculous. I will be seeking legal action. DO NOT USE.

July 30, 2019
Unprompted review
Rated 2 out of 5 stars

Had to threaten with Ombudsmen Service...

Looking at other reviews, I had a very similar experience. Sent my laptop, had a severely reduced quote back in return. I declined and asked for my laptop back. They then emailed me attempting to haggle over the price (!!), and I said no, either send me back my laptop or send me the original quote. I heard nothing back from them, so I emailed threatening to get the Ombudsmen Service involved, and had the money sent to me a couple of days later. This seems to be the way to get the money back off them. Two stars rather than one because they did eventually pay me, but I don't doubt they would have avoided it if they could. AVOID.

March 6, 2018
Unprompted review

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