BuyWinesOnline.com Reviews 141

Amazing customer service. Have had nothing but good things to say about the customer service representative. Anyone they complains seems to have mental deficiencies like the last complainer.

I specifically googled where I could buy a specific vintage of wine. The results pointed me to BuyWinesOnline.com. So when I went online at their site and found the vintage, I ordered what I could across two orders within two weeks of each other. It was a 2021 Cabernet. It was supposedly all that they had in stock. The order was in April 2025 and fast forward to December 2025 when we finally opened the cases sent to us. Well, they were Vintage 2019. We opened a bottle and it is not anywhere as good as the 2021. When I raised it with customer service they tried to convince me it is what I ordered. When they sent me the snap shot of what I ordered, it showed a 2021. But then they said their system overlaid the current 2021 inventory onto my previous order. I don’t buy that in the least because I know what I was trying to get. I told Anthony, customer service rep- I assume, this boils down to a trust issue. I know what I ordered online and what I received is not it. Shame on me for waiting 8 months to open the cases.

I appreciate your comments but i am not changing my view nor comments. I know what I ordered and what was presented to me in your website. I was seeking a 2021 and did not order it anywhere else online. However, I did buy out the supply of a local liquor store. Agree to disagree. And the links, as I mentioned to Anthony are simply the delivery documents and not what was ordered. When he supplied the order page it did show the 2021. But Anthony says your system overwrites old order info with new inventory. It isn’t something I accept. But be that as it may, it is my fault for not looking inside the cases until now. And as mentioned to Anthony, I am not seeking anything other than assurance that what I order is what will be delivered. And so someone should check to see if your system did pull in 2021 because allegedly you only had 12 bottles. But when I went back in a week or so later there was another 12 bottles. I like your site and delivery. I am simply very disappointed to find this out now…again, that is on me.

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She gave me options and was extremely responsive when I was asking about ship time and when my items would arrive. Everything arrived quickly and in great condition. I would 100% order from this company again. Wonderful experience.

VERY DISAPPINTED

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting that it was corrected. I then realized that I did not send a gift note. I immediately emailed Lupe again and he got back to me so quickly again to fix my issue. I was so relieved that he was right on top of it and promptly fixed my problem. I appreciate you Lupe. Outstanding customer service and I’m so happy to have chosen buywinesonline.com. Excellent prices when comparing to other online distributors.

They redirected the case where it should go with minimum fuss

I forgot to submit a gift message but contacted the company and they were able to add a gift message to my order and ship out. Superior customer service!

When I emailed your company I received info back quickly

Very good experience ! I used the wrong delivery address and Kristina took care of my problem . Thanks

Great pricing and most important customer service.
Kristina was a big help, let me know my delivery details and answered all questions in a timely fashion.
Really appreciated the service!

Excellent & highly versatile selection, very fair & competitive pricing, super-friendly staff (especially Haley), super-fast shipping, and a great business to deal with for your fine wine needs (at all price-points). Nick is also very helpful, courteous & accommodating. Highly recommended. A+ and 5-star business. Check them out...

Loved buying wine from this store. Top notch customer service before and after the sale.

arrived on time, no broken bottles, exactly what I ordered. good job!!

Easy to order. Orders always on-time and as requested. Customer Service is responsive and flexible.

Lupe from customer service made my experience good. My original shipment is somewhere lost in the universe and she was very helpful in getting it to be resent.

I made a mistake on the order and when I requested a change, Lupe was able to help. I was so thankful for his assistance.

I received everything I needed..thank you for the prompt order.

Perfect delivery! I forgot to add a note and they did it for me ! My friend love the wine. Thank you

Never received order!