BuyWinesOnline.com Reviews 141

We realized right after we placed our order (on a Sunday) that we would not be home to sign for it. I sent an email explaining. By the time I followed up with a call Monday morning she was already changing it! She sounded so happy and was so patient. We got the Oliver wine we were wanting, it came very quickly and it was a very positive experience!! We will certainly order from them again. Thank you Kristina!

Ease of purchase and switching the delivery service to Fedex from UPS.

I am totally sold on ordering Buy Wines Online. I recently purchased a small order and was expecting delivery on June25. However, on day of delivery I received email message that my order lost! I contacted Buy Wins Online and they were very concerned, attempted to help me locate pkg. It was time for my delivery to arrive, and I thought I'd check my front porch -- just in case! Well, there was the pkg! With the help of the Merchant, mystery solved! No rhyme or reason, but there it was. Neither one of us could understand what happened nor why I received message Pkg Lost! So, with temperatures in high 90s and low 100s I was able to chill my wine, pour a glass, and thoroughly enjoyed every sip! Thank you "Buy Wines Online."

Excellent customer service! Most large wine shops online have little to none support if the vintage you want is not available. BuyWinesOnline notified me and rectified the issue. Great job!

Your service is amazing. I will not hesitate to purchase from you again. Thank you.

when my credit card declined, customer service got in touch and the order was accepted. Good work!

What a nightmare of delivery!

Ease of use, quick delivery, quality packaging.

I have purchased from you many times. Every purchase was prompt , courteous (If I had a question?) and delivery was always on time! Your web site is well organized and easy for ordering. I am very pleased with this service you provide!
Sincerely,
Mr. R. Liebert

Great service had what I wanted delivered in perfect condition great company will be using them for hard to get wines.

I liked the option to email directly following my confirmed order. I had a few minor changes, and Kristina was quick to respond and remedy. Wonderful customer service!

There was a series of mistakes in my order as a result of a computer glitch. I called and the customer service agent was outstanding. Knowledgeable, efficient, and gracious. What a delight.

I placed my order. I got tracking and the order said it was to arrive the next day. When it did not show up I checked the tracking and it was being sent back to the shipper. Apparently it was broke in shipping. They resent out my order and the exact same thing happened the second time. They have my money and 4 weeks later I still do not have my order.

We had a few snags that were our fault and the company was very helpful working with us!! Excellent experience!!

Lupe was very helpful and wonderful to work with. Unfortunately they didn’t have the wine I ordered but Lupe did a great job to resolve the situation.

Quick shipmet with on time información

Order delivered on time. All wines that were ordered arrived in great condition. Packaging was first-rate. Will order from these folks again.

Great selection. Excellent customer service—before and after the sale

Took longer to receive than anticipated. Maybe that just means the wine aged a little longer! However Ian very pleased with the price and the wine.

I placed an order and realized the next day that it wouldn’t get to me on time for my event. So I called customer service and made a last minute change to my shipping to receive the order on time. They were very friendly and accommodating.