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BuyWinesOnline.com Reviews 141

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TrustScore 4.5 out of 5

4.3

Wine Store
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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the exceptional customer service, highlighting the helpfulness and responsiveness of the staff in resolving issues and making order changes. People frequently mention the quick delivery and the overall ease of ordering, with products arriving promptly and in good condition. Reviewers also appreciate the fair pricing and the wide selection of wines available, making them eager to reorder from the company. However, some customers also noted issues with product delivery, including lost packages and items arriving warm or damaged, leading to dissatisfaction. A few other people also felt that the customer service was unhelpful when problems arose, particularly regarding incorrect orders or unexpected fees for undelivered products.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting it as great, excellent,... See more

Order

Users describe positive interactions with order, highlighting easy ordering processes and helpful customer... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with the selection and... See more

Delivery service

Clients share positive opinions on delivery service, often highlighting prompt delivery and quick shipping,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My package was lost on FedEx’s end. I worked with Lupe who worked diligently with FedEx to find out what happened and what resolution could be formulated to get my package to me. With Lupe’s help, I r... See more

Rated 5 out of 5 stars

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more

Rated 5 out of 5 stars

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more

Rated 5 out of 5 stars

I am totally sold on ordering Buy Wines Online. I recently purchased a small order and was expecting delivery on June25. However, on day of delivery I received email message that my order lost! I c... See more

Company details

  1. Wine Store

Written by the company

BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

141 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Your professional

Your professional, efficient and quick responses to my emails regarding my delivery issues really impressed me.

May 20, 2025
Rated 5 out of 5 stars

Great wine, reasonable price, helpful staff.

We're fans of an unusual cabernet and were not only able to secure a case at a very reasonable price, but the staff further assisted by helping us designate a local store for delivery site, avoiding the risk of no adult being home on delivery. Great wine, reasonable price, helpful staff.

May 15, 2025
Rated 3 out of 5 stars

Hello

Hello. The service and delivery were great. The only problem I have is the wine I ordered was advertised as Apothic White Winemakers Blend, and what I received is Apothic White Original Blend.

May 7, 2025

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