BuyWinesOnline.comReviews 

150
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff, who often go above and beyond to resolve issues and make interactions pleasant. Many people appreciate the wide selection of products, competitive pricing, and the overall quality of the wines received. Reviewers frequently mention prompt delivery and well-packaged items, ensuring products arrive in good condition. However, some customers experienced issues with delivery services, including lost packages or delays, often attributed to the courier. A few people also reported problems with incorrect orders, such as receiving the wrong vintage or bottle size, and some were dissatisfied with the customer service response to these specific issues.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, often describing it as unparalleled,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the selection and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific employees for their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising prompt delivery and... See more

Order

Consumers find the ordering process to be ambiguous, with some expressing satisfaction with easy ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more

Rated 5 out of 5 stars

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more

Rated 5 out of 5 stars

My package was lost on FedEx’s end. I worked with Lupe who worked diligently with FedEx to find out what happened and what resolution could be formulated to get my package to me. With Lupe’s help, I r... See more

Rated 5 out of 5 stars

FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more


Company details

  1. Wine Store

Written by the company

BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(150)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great wine, reasonable price, helpful staff.

We're fans of an unusual cabernet and were not only able to secure a case at a very reasonable price, but the staff further assisted by helping us designate a local store for delivery site, avoiding the risk of no adult being home on delivery. Great wine, reasonable price, helpful staff.

May 15, 2025
Rated 3 out of 5 stars

Hello

Hello. The service and delivery were great. The only problem I have is the wine I ordered was advertised as Apothic White Winemakers Blend, and what I received is Apothic White Original Blend.

May 7, 2025
Rated 5 out of 5 stars

Dependable delivery.

Very dependable experience. My purchase arrived promptly. I cannot remain on your solicitation list however, as my Email was inundated with ads, sometimes multiple times daily.

April 18, 2025
Rated 5 out of 5 stars

Responsive!

Great webite. Found i what i was looking for, made my selection and hit send. Only then did i realize that my phone’s autofill submitted the wrong address. I alerted the company by email and sure enough a very thoughtful Kristina had corrected and confirmed my order. Great customer service!

April 21, 2025
Rated 5 out of 5 stars

Fantastic Customer Service

The delivery status of my package wasn’t updating because FedEx failed to scan upon arrival but the representative from BuyWinesOnline.com was so very helpful and called FedEx to track down my package, even though it wasn’t their responsibility! Their customer was very responsive and helpful (unlike FedEx). I will definitely be buying from them again!

April 11, 2025
Rated 5 out of 5 stars

I recently had a fantastic experience…

I recently had a fantastic experience shopping at BuyWinesOnline.com, and I have to give a huge shoutout to Nick for his incredible help! The website is super easy to navigate, making it simple to explore their extensive selection of wines. Nick was so knowledgeable and attentive; he answered all my questions and even offered personalized recommendations that perfectly matched my taste. It’s not every day you find such exceptional customer service online, and his passion for wine really shone through. Overall, I highly recommend BuyWinesOnline.com for anyone looking to find great wines, thanks in no small part to Nick’s outstanding support!

April 2, 2025
Rated 1 out of 5 stars

BuyWinesOnline.com has very poor customer service and don't honor their contract

Hello I live in CA and my girlfriend Jeri lives in Maine where I will be moving shortly. I wanted to do something nice for her so I sent her 6 bottles of her favorite CA wines since she was a little homesick for California. My contract BuyWinesOnline.com says that any friend or relative can pickup the package as long as they have a valid over 21 license identification. The shipping option that was offered was deviery to Walgreens in Pittsfield ME. She presented her valid ID and they refused to give her the pack.Then Buywinesonline.com refused to refund full price when we did not violate the contract they did.It say on the contract a friend or relative may pick it up.They caused a lot of grief and time and money

Update: They made me pay the return postage of $35
So out $97.04 -$65 I still should recieve at least $22 back
NO money Don't use them

March 28, 2025
Unprompted review

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