BuyWinesOnline.comReviews 

150
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff, who often go above and beyond to resolve issues and make interactions pleasant. Many people appreciate the wide selection of products, competitive pricing, and the overall quality of the wines received. Reviewers frequently mention prompt delivery and well-packaged items, ensuring products arrive in good condition. However, some customers experienced issues with delivery services, including lost packages or delays, often attributed to the courier. A few people also reported problems with incorrect orders, such as receiving the wrong vintage or bottle size, and some were dissatisfied with the customer service response to these specific issues.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, often describing it as unparalleled,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the selection and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific employees for their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising prompt delivery and... See more

Order

Consumers find the ordering process to be ambiguous, with some expressing satisfaction with easy ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more

Rated 5 out of 5 stars

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more

Rated 5 out of 5 stars

My package was lost on FedEx’s end. I worked with Lupe who worked diligently with FedEx to find out what happened and what resolution could be formulated to get my package to me. With Lupe’s help, I r... See more

Rated 5 out of 5 stars

FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more


Company details

  1. Wine Store

Written by the company

BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(150)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

My Christmas Angels…

I was having a difficult time figuring out a gift for my nephew and his family, which includes his hard to impress mother, that wouldn't break the bank. Then I found BuyWinesOnline.com. I was impressed (and hope the family will be!) It shipped in plenty of time for Christmas - but little did I know I'd been given the wrong address! It was delivered to the address I provided - apparently, the recipient was delighted . . . I contacted BuyWinesOnline.com, explained my dilemma, requesting the name of the person who signed for the order. Haley responded immediately, offering what help she could. (My signature isn't readable either!) This has all occurred - well, this is day 3. Last night Haley states they will re-ship the order. This morning I get a message from Anthony stating their intent to re-ship my order if I can provide the correct address! That is going totally above and beyond. Other companies should take a lesson in Customer Service. I was impressed with Haley's attempt to help me discover the identity of the signee, but their extreme effort to assure a Merry Christmas is had by all is nothing short of impressive. Thank you so much, my Christmas angels!

December 17, 2022
Unprompted review
Rated 1 out of 5 stars

they didn't stand buy the contract

they didn't stand buy the contract - wine purchased and confirmed by them twice... later cancelled as they learned that the wine bottle was in demand...
they don't care about real customer service

November 11, 2022
Rated 5 out of 5 stars

Great pricing & selection... No problems here! A+

Nick and some of the other staff are all helpful, courteous, friendly, professional, and accommodating. They have an amazing selection of collectable, rare, esoteric, tiny-production, highly-rated wines, along with the $15-20 per bottle, everyday stuff as well. Their prices are very competitive, and shipping is reasonable and fast! A+++++

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!! I placed an order using Apple Pay and accidentally had it set to send the order to me rather than send the gift to the recipient. I called customer service and Tiffany answered after one ring and updated the shipping address right away. Nick also followed up with an email. I would definitely order from this site again!

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing wines at great prices

Amazing wines at great prices. Customer service is excellent and they kept me in the loop on my shipment the whole way. Could not recommend more! 5 STARS

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

This will be the only place I buy wine…

This will be the only place I buy wine from online! Awesome selections, had wines I couldn’t find elsewhere. Recently made a purchase and I messed up with the shipping. Customer service was very responsive and helped me fix the error no problem. Kelsey was awesome.

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

The service is absolutely great

The service is absolutely great. I had deliveries to 20+ addresses. BuyWinesOnline.com made the process for me seamless and fast, everything arrived in perfect condition on the requested date. Very responsive, my questions were even responded to on Sunday, easy to update information, fast order processing. Thank you for the great service, will definitely use again!

November 20, 2020
Unprompted review

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