First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.
Contact info
United States
- james@buywinesonline.com
- buywinesonline.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buywinesonline made shopping for wine…
Buywinesonline made shopping for wine online so easy. I called and spoke with Tiffany who had recommended some wine for my friends birthday and she loved them! Thank you
-Susie
My Christmas Angels…
I was having a difficult time figuring out a gift for my nephew and his family, which includes his hard to impress mother, that wouldn't break the bank. Then I found BuyWinesOnline.com. I was impressed (and hope the family will be!) It shipped in plenty of time for Christmas - but little did I know I'd been given the wrong address! It was delivered to the address I provided - apparently, the recipient was delighted . . . I contacted BuyWinesOnline.com, explained my dilemma, requesting the name of the person who signed for the order. Haley responded immediately, offering what help she could. (My signature isn't readable either!) This has all occurred - well, this is day 3. Last night Haley states they will re-ship the order. This morning I get a message from Anthony stating their intent to re-ship my order if I can provide the correct address! That is going totally above and beyond. Other companies should take a lesson in Customer Service. I was impressed with Haley's attempt to help me discover the identity of the signee, but their extreme effort to assure a Merry Christmas is had by all is nothing short of impressive. Thank you so much, my Christmas angels!
they didn't stand buy the contract
they didn't stand buy the contract - wine purchased and confirmed by them twice... later cancelled as they learned that the wine bottle was in demand...
they don't care about real customer service
Great pricing & selection... No problems here! A+
Nick and some of the other staff are all helpful, courteous, friendly, professional, and accommodating. They have an amazing selection of collectable, rare, esoteric, tiny-production, highly-rated wines, along with the $15-20 per bottle, everyday stuff as well. Their prices are very competitive, and shipping is reasonable and fast! A+++++
Excellent customer service!
Excellent customer service!! I placed an order using Apple Pay and accidentally had it set to send the order to me rather than send the gift to the recipient. I called customer service and Tiffany answered after one ring and updated the shipping address right away. Nick also followed up with an email. I would definitely order from this site again!
Amazing wines at great prices
Amazing wines at great prices. Customer service is excellent and they kept me in the loop on my shipment the whole way. Could not recommend more! 5 STARS
BuyWinesOnline Never Disappoints
Have used BuyWinesOnline before and they never disappoint. Love their low prices; their fast shipping sets them apart! We be a returning customer for a long time!! Cheers!!
This will be the only place I buy wine…
This will be the only place I buy wine from online! Awesome selections, had wines I couldn’t find elsewhere. Recently made a purchase and I messed up with the shipping. Customer service was very responsive and helped me fix the error no problem. Kelsey was awesome.
The service is absolutely great
The service is absolutely great. I had deliveries to 20+ addresses. BuyWinesOnline.com made the process for me seamless and fast, everything arrived in perfect condition on the requested date. Very responsive, my questions were even responded to on Sunday, easy to update information, fast order processing. Thank you for the great service, will definitely use again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








