BuyWinesOnline.com Reviews 141

On-sale variety packs were almost all the same poor quality bottles. Probably just trying to move old inventory.

I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good people

Great experience! I initially put down the incorrect address. It was immediately corrected through an email and confirmed. Great customer service.

Your timely response to my inquiries and concerns, the offer of ice pack if desired, reasonable prices in this time, availability of the certain wine I was seeking,

Easy to order.
When the delivery address was wrong, I messaged the staff, and it was corrected immediately.

Answered my email quick and continued to updated me on my missing order!!

Great, responsive customer service.

I was happy they had the selection I wanted. I paid extra for ice, got 4 bags of it, to make sure it would stay cold. The box arrived with my six bottles in a regular cardboard box with some ice packs that were already hot, not cold at all, none of them touching the wine just placed in holder spots. There was nothing keeping it cold, I thought some sort of styrofoam or something to hold the cold in.
All six bottles warm/hot to the touch. The $20 extra for ice was a waste. I emailed twice waiting a few days to see if I could get a reply but nothing.
Wish I could have included the picture of how they arrived. Bittersweet to find the wine only to be disappointed. I gave a 2 since they actually had it vs places that didn't, probably should have gave a 1. Maybe your experience will differ. Will post an update if they ever respond.

My question was answered quickly, my request was granted, and Lupe offered more help if needed.
I love the selection of red wines and updated my subscription to fit my needs.
I couldn't ask for more.
Thanks so much.

Extremely helpful friendly staff always eager to listen and assist. #1 Company for respect and professionalism

Lupe in customer service was great helping me with a shipping issue.
Love this website!

Ease of use and great customer service

Great product, great support and great fdollow up!

Fed Ex screwed up as usual...I reached Lupe and she made a bad situation better.

Great selection much appreciated. Would be even better if you offered free shipping after you spend X (create a limit) food for thought.
Thanks

I needed to make a change to my order the day after I submitted it and Lupe was able to make the change for me. I was amazed at the quick response and resolution. I don’t order often but it’s always a great experience.

I greatly appreciate Lupe help in postponing shipping my order for me.

So extremely helpful and very responsive to my request and confirming my request is acknowledged.

Excited to try all the Stella Rose wine series. Everything came in perfect condition. Only thing, one of the bottles had some dust on it. Not a big deal. The CSA helped me get a discount after I placed my order, because I forgot to type in the discount code.

BuyWinesOnline.com has a great selection of the wines that we like at good prices. They ship immediately. They are great to work with.