BY ALONA Reviews 

116
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality, and unique jewelry pieces, often describing them as well-made and stylish. Many people highlight the exceptional customer service, noting the team's responsiveness, helpfulness, and trustworthiness in resolving issues. The overall ordering process, from placing the order to unboxing, is frequently described as smooth and straightforward. However, some customers also noted concerns regarding delivery, with a few people experiencing significant delays. Items were not received by the promised date or packages were not even handed over to the shipping carrier. These reviewers expressed dissatisfaction with the shipping times, finding them unacceptable and impacting their expectations for timely arrival.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight over the high quality, unique, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality, beauty, and unique... See more

Customer service

Customers consistently report positive experiences with customer service, often describing it as excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Order

People report positive experiences with order, with many finding the process smooth and straightforward from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 pieces of jewellery on Sat 2 August which I knew from website wouldn’t be dispatched until Mon 4th August. Was sent tracking information by email on 4th and was able to track throughout th... See more

Company replied

Rated 5 out of 5 stars

I've bought a number of pieces from By Alona and they are all beautiful and among some of my most worn pieces. The jewellery is unusual, wearable, beautifully designed and high quality. I t... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service! The necklace I ordered needed to be a bit longer. They were happy to accommodate and provided an extender chain free of charge. I'm thrilled to wear my new necklace and hav... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for By Alona for almost 10 years now. Their costume jewelry pieces never fail to impress. They are bold, unique, real standout. Their customer service team are the best and the... See more

Company replied


Company details

  1. Jewelry Designer
  2. Costume Jewelry Shop
  3. Fashion Accessories Store
  4. Jeweler

Written by the company

By Alona is where bold design meets everyday allure. Drawing inspiration from global travels and organic beauty, we create jewellery that turns heads and sparks conversations. Each piece is designed to make you feel effortlessly confident and unapologetically unique. We also offer in-person jewellery workshop experiences, perfect for any special occasion or get together. If we've added a little extra sparkle to your day, we'd love for you to share your experience with a glowing review - after all, your feedback is what keeps us shining.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(116)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love this company the…

I absolutely love this company the jewellery is stunning but the customer service is outspending!
I ordered a necklace and it wasn’t quite right I phone for help and they were so helpful ensuring I got the right size etc and when it arrived.. wow just wow stunning! Highly recommend this Brand!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

ByAlona new ring

Absolutely obsessed with my ByAlona ring - beautiful craftsmanship and such a unique design. It’s a standout piece to my jewellery collection

May 30, 2025
Rated 5 out of 5 stars

Happy Customer!

Received my third purchase from By Alona last week. Beautiful jewellery, quick postage and stylish packaging. Can't wait to shop again!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace ordered for Mother’s…

Beautiful necklace ordered for Mother’s Day. Fantastic customer service received - not due to fault of Byalona - (Thank you Betsy!) and necklace returned within 2 days! Thank you so much! Highly recommend.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

The most wonderful customer service…

The most wonderful customer service experience. My most loved necklace sadly broke after I have worn it almost every day for a year and the ByAlona team were so quick to respond and arrange a repair. I received my necklace back and looking better than ever the very next day! Amazing service 🤩 thank you!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Beyond beautiful, unique and screams quality!

I just bought myself the Zion bracelet in Gold and Silver. It's unique and beyond beautiful. I saw it first on an interview to Alona Shelemy and I thought that is exactly what I was looking for!
I order my bracelet and it came in a couple of days, great packaging by the way.
One more thing which is perfect is the weight not to light not to heavy.
You can be sure it's on my favourites already.

February 14, 2025
BY ALONA logo

Reply from BY ALONA

Hi Elena,
Thank you so much for your positive review! We really appreciate your feedback and so glad to hear you love your bracelet!
Bet wishes, By Alona Team

Rated 5 out of 5 stars

I ordered another pair this time silver…

I ordered another pair this time silver they are amazing so happy with this brand and love there designs and the quality is excellent will be purchasing again in the future, arrived quickly as well very happy customer.

February 7, 2025
BY ALONA logo

Reply from BY ALONA

Hi Mandy,
Thank you so much for your positive review! We really appreciate your feedback and so glad to hear you love your silver earrings!
Bet wishes, By Alona Team

Rated 5 out of 5 stars

Great fun

It was so much fun creating our own design and seeing all the By Alona pieces in real life. I am obsessed with my necklace!

February 13, 2025
Unprompted review
BY ALONA logo

Reply from BY ALONA

Hi Claudia, Thank you so much for your review! It really means the world to us. We are so happy you loved taking part in our group workshop.
The By Alona Team x

Rated 5 out of 5 stars

The much loved addition to my wardrobe. website is very easy to navigate

The website is very easy to navigate. The shipping was free and very quick and the necklace was lovely. When there are many jewellery sites offering similar items, Byalona stands out as their pieces have a point of difference and I love the way my necklace is made of metal and stone. Wearable with anything.

February 10, 2025
Unprompted review
BY ALONA logo

Reply from BY ALONA

Hi Jane,
Thank you so much for your positive review! We really appreciate your feedback and so glad to hear you love your necklace!
Bet wishes, By Alona Team

Rated 5 out of 5 stars

I have received my beautiful earrings

I have received my beautiful earrings . The quality is excellent the design is just like the photo and the touch and feel is perfect . I feel these earrings are excellent quality and will be buying again .
The delivery was very quick and packaging beautiful in a lovely pink box they are my go to brand now I have found them

February 11, 2025
Unprompted review
BY ALONA logo

Reply from BY ALONA

Hi Mandy,
Thank you so much for your positive review! We really appreciate your feedback and so glad to hear you love your earrings!
Bet wishes, By Alona Team

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