BYD South West - Exeter Reviews 

All members of the sale sales team were very helpful, and made buy in a new car a stress free experience.
Very helpful handover on purchase. All systems on the car covered.

The service I received was top quality

I absolutely love my new all electric Dolphin Surf. It’s been a great experience buying it. Bit daunting at first as very different from my petrol Ford Focus. No handbrake, no ignition key, no clutch, no gears. Just all positive responsive driving. It’s a pleasure to be out in it.

Absolutely amazing service from all especially Freddie
Travelled from Birmingham to get the car
Thank you all

I have always purchased new cars and I have never been to a showroom that has given me so much time, attention and brilliant service. Every single person working at Exeter was friendly, kind and considerate, they all introduced themselves even if they weren't the person making the sale. I was not pressured into the purchase and I was given the opportunity to look around for as long as I wanted. I opted for the Dolphin Design which is a pleasure to drive. Every question I asked was answered constructively. Thank you to you all especially Ruth who dealt with my purchase.

Wonderfully welcoming as soon as we walked through the door, whilst not being pushy so felt free to browse and get the feel of each model available. We dealt with Simon and Michael and they went the extra mile when they did not have the colour combo we were interested in so they went to their stock area, some drive away, and bought us one so we could see it. Ended up buying a car from them and cannot recommend this dealership highly enough.

We were welcomed as soon as we stepped inside to enquire about the cars. Although I had cancelled my test drive as running late we still managed to have one😊Simon Wingfield was a brilliant salesman explaining different things and answering questions without been pushy. We ended up buying an ato3 the same afternoon. The quickest we have ever bought a car!! We picked it up 4 days later and Simon yet again spent time explaining all the controls which the mechanics had already set up for us and he made sure the ap was on my phone and working correctly before we left.

I have dealt with a few BYD garages in the last month as I was looking for Sealion 7 Excellence in white
By fortune Exeter BYD had the car and the spec I was looking for
I travelled 200 miles to collect the car and was not disappointed the car is exceptional
Freddie, Michael,Ryan and the team were extremely attentive and it is rare to write a review on customer care and service that exceeds one’s expectations but they really did surpass my expectations
I was extremely impressed and would not hesitate to recommend not only BYD as an exceptional car but the team as they made the experience a real pleasure

Very helpful staff. Everything explained well. A big thank you to Yasmin for answering all my questions.

Staff at marsh Barton, Exeter were extremely helpful. Simon wingfield spent about 3 hours with me assisting me and answering all my questions and took me for a test drive. Very helpful throughout.

Freddie was brilliant. From organising a test drive to finding a suitable car at a sister dealership, then leading me through the buying process and finally doing the comprehensive handover.

Great experience. Popped in at the end of a long day trying on cars, and browsed the BYD range in the showroom without pushy sales tactics (tbh the cars sell themselves anyway). Chanced upon the Seal U DMi and then explored finances. Refreshing to find a dealer happy to discuss leasing options rather than pushing PCP. Yasmin was superb throughout, even though there were hitches selling our old vehicle privately, and took ages explaining all the controls and infotainment when we picked up our vehicle. Mention to Kirsty too for getting us there. All in all very good

Literally the best customer service I had ever had. Went into browse at cars as I was looking for a new one and waiting for a test drive from another garage. Long story cut short ended up walking out of the door having purchased an Atto 2!

I was welcomed as soon as I walked in the door and didn’t feel pressured at all. Was offered a test drive and the rest is history!

Special shout out to Michael Graham, Simon Wingfield and Kirsty. All knowledgable and lovely people.

I have been recommending BYD Exeter to my friends as well as the cars!

Thanks again.

We have recently bought our car through BYD Exeter,even though we live in Taunton and the transaction was smooth, professional and our sales consultant ,Simon made sure we are well informed of every detail and that we get our car soon, just as wanted.

Good service from Simon, easy and straightforward to purchase. Really happy with the car.

Great experience at BYD South West, smooth, efficient and knowledgeable . No pushy sales tactics, just honesty and transparency.

Freddie is a credit to the team, was a joy to deal with.

Sam

Had such a great experience with Ruth. She was knowledgable, unpretentious and trustworthy. I’m so pleased with the car I chose (Sealion 7) and would highly recommend to anyone looking for their next car.

Helpful, honest and knowledgeable staff, but absolutely no high pressure tactics.
Freddie the salesman made his first sale with us, and he was great, and got fab support from the rest of the team.

Good post-sales follow up.

From the outset all staff at BYD were friendly, informed and not at all “pushy” ( as are some car sales people). Things were relaxed and the main person we dealt with was Ruth who was very professional, well informed and made the process easy and smooth. The quality of the service was excellent.

What a pleasurable experience it has been purchasing a BYD Sealion from BYD in Exeter.
From the moment my wife and I walked through the doors and were greeted by Simon we have not looked back. Simon took us through all the features to someone new to electric vehicles; we arranged a second visit to test drive the model with Simon which helped seeing the car in action.
As the car was in stock it was easy and seamless arranging pick up between Christmas and New Year.
A shout out to Ryan as well for the wonderful reveal and handover; Ryan was very patient as I’d wanted to walk through all the features again so thank you for your time!
From start to finish I couldn’t have asked for a better customer experience.
Many thanks to all the staff involved.