I've been incredibly impressed by the customer service at Loftie and both products I've used. When I first received their alarm clock there were issues with the sound quality. That led to a series of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Customer Service team and Technical Team at Loftie are amazing! I heard back almost instantly after I sent an email concerning issues with sound on my device. The team are lovely, I was speaking w... See more
Company replied
Loftie is an amazing alarm clock. It’s an elegantly designed product that focuses on a minimal feature set—ideal for working professionals who want to keep devices out of their bedrooms. I’ve had mi... See more
Company replied
I absolutely love my Loftie and the supporting app. I knew I needed and wanted to make changes around my phone usage before and after bed, so having this stylish and multipurpose item has really rev... See more
Company replied
4.4
Excellent
180 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Responsive and Responsible
While I was disappointed that the clock stopped working so shortly after it was purchased, the employees were incredibly responsive and helpful in figuring out the issue and getting it replaced with no cost to myself.
February 26, 2026
Unprompted review
Reply from Loftie
Hey Alison! So sorry the clock stopped working early on, but I'm really glad our team could get things sorted quickly for you. We definitely want to make sure you have a great experience with your Loftie, and it sounds like we were able to get you back on track with that replacement.
Wrong package returned (my mistake)…
Wrong package returned (my mistake) handled well. I sent the wrong package back to Loftie and they were able to contact the 3PL and ensure the package was sent back to me.
February 25, 2026
Unprompted review
Reply from Loftie
Amanda, so glad we could help sort that out! Mix-ups happen, and we're just happy our team and the fulfillment center were able to track down your package and get it back to you quickly.
Out of this world CUSTOMER SERVICE
I have had such an outstanding experience with Loftie’s customer support - I couldn’t resist writing a review. It is indicative of the quality of the product and company leadership that they invest in support by real folks, not bots, for real customers.
I am not tech savvy and we had moved and our two Lofties were paired with older locations’ Wi-Fi. This superb professional ‘’Grace’’, such an apt name, was patient, creative, thorough, and repeatedly reassured me that she understood I needed to reboot my Loftie, and not the one our adult son ‘had stolen’ and uses religiously. Through repeated emails I got updates, timelines for next steps from our son and from me, and simply made me feel heard AND appreciated as a customer. Incredible to experience. It makes me feel even more loyal to Loftie - the product and the company. In days of cost cutting, customer support is too frequently un appreciated. (As a long retired senior exec from a major global airline, I really applaud this investment.
Brava Grace and bravo Loftie Leadership!
February 18, 2026
Unprompted review
Reply from Loftie
So wonderful to hear about your experience with Grace! It sounds like she really went above and beyond to help you get both Lofties reconnected after your move, and we're thrilled that her patience and thoroughness made all the difference. Your perspective as a former airline executive means a lot to us - we absolutely believe that real human support makes all the difference. Thank you for taking the time to share this, and we're so glad you and your son are both enjoying your Lofties!
Despite the product not working out for…
Despite the product not working out for us, the customer service we received was outstanding. The turnaround time on responses was excellent and our refund was approved as soon as we had confirmed the courier information over. An excellent example of top class customer service.
February 24, 2026
Unprompted review
Reply from Loftie
Hi Mai-yee! While we're sorry the Loftie didn't work out for you, we're so glad our team could make the return process smooth and hassle-free. We really appreciate you taking the time to share your experience with our customer service. Thank you for giving us a try!
Initial delays but the company went the extra mile to make it right
I’m updating my original review to reflect the final outcome.
My order initially experienced significant delays and the shipping status was unclear for quite some time, which was frustrating and made me worry about whether the order had actually been sent.
However, after I continued to follow up, the Loftie support team stayed in contact and worked to resolve the issue. My Loftie clock has now arrived, and as a gesture for the inconvenience they also sent an additional unit at no extra cost.
I truly appreciate the effort they made to make things right and their willingness to go the extra mile for a customer. While the shipping and logistics process could certainly be improved, I found the support team to be responsive and committed to resolving the situation.
February 19, 2026
Unprompted review
Reply from Loftie
Launay, we really appreciate you taking the time to update your review and share the full experience. We know those shipping delays were frustrating and we're genuinely sorry about the uncertainty you faced. Our team is always committed to making things right when issues arise, and we're so glad we could resolve this for you. Thank you for giving us the chance to turn things around!
Best investment
I absolutely love my Loftie and the supporting app. I knew I needed and wanted to make changes around my phone usage before and after bed, so having this stylish and multipurpose item has really revolutionised my start and end of day routine. I love falling asleep to different sounds, although would love some more yoga nidras/sleep meditations to be added.
Shipping was super quick, and the customer service has been incredibly prompt by email- shout out to Nikki for her assistance.
I have told so many people now about Loftie as I’m completely converted.
February 12, 2026
Unprompted review
Reply from Loftie
Catherine, we're thrilled that Loftie has revolutionized your bedtime routine! It sounds like you're getting exactly what you hoped for in breaking those phone habits. We'll definitely pass along your kind words to Nikki - she'll be so happy to hear from you. Thanks for spreading the Loftie love to your friends, and we're always working on adding more content like those yoga nidras you mentioned.
I haven’t received my alarm clock yet
I haven’t received my alarm clock yet, but I still wanted to share how great my experience has been so far. The ordering process was smooth and easy, and the customer service team has been absolutely amazing. They were so accommodating, quick to respond, and genuinely kind in answering my questions. It really made me feel valued as a customer. Based on this experience alone, I would definitely see myself coming back to purchase the lamp in the future and continue supporting a business that clearly cares about its customers and gives back in such a thoughtful way.
February 11, 2026
Unprompted review
Reply from Loftie
Hi Alia! It means the world to us that you took the time to share this even before receiving your Loftie Clock. We're so glad the ordering process was smooth and that our team could make you feel valued. We can't wait for you to experience the clock itself, and we'd love to have you back for that lamp down the road!
Excellent customer service
I have had a Loftie clock and lamp for over 2 years - it feels so rare to even hear back from a team so long after the product was purchased. However, when my lamp started malfunctioning this month, they responded in a timely manner and did not rest until my problem was resolved. Very happy with this company and their dedication to customer care!
February 11, 2026
Unprompted review
Reply from Loftie
Thank you for sharing your feedback, Marissa. We’re so glad to hear you’ve been enjoying your Loftie Clock and Lamp for over two years.
It truly means a lot that you felt supported when your lamp started malfunctioning. We understand how frustrating that can be, especially after having a product for some time, so we’re grateful you gave us the opportunity to make it right.
We really appreciate you taking the time to highlight your experience with our team. Wishing you many more restful nights ahead, and thank you again for your thoughtful review.
I purchased a Loftie Clock
I purchased a Loftie Clock, powered by the Loftie app. They are rolling out some interesting features, one of which is a campaign to reduce screen time through the use of the app and an NFC card (Focus Card). I encountered issues with the Focus Card upon order, delivery, and use, but Loftie customer service was VERY responsive and diligent in identifying, addressing, and resolving all issues. I am happy with the Clock, and looking forward to seeing what new features and initiatives Loftie can bring to the market and their customers.
January 1, 2026
Unprompted review
Reply from Loftie
Thank you for sharing your feedback, Glenn. We’re so glad to hear you’re enjoying your Loftie Clock and that you had a positive experience with our support team.
We understand that trying new features like the Focus Card can sometimes come with a few bumps along the way, so it means a great deal to know you felt supported and that everything was addressed thoroughly.
We truly appreciate you taking the time to highlight both the product and your service experience. Wishing you continued restful nights, and we’re excited to keep bringing thoughtful updates and features your way. Thank you again for your kind review.
Loftie support team is amazing and the product is beautiful
Loftie Clock is a beautifully designed device with a wide range of sleep sounds and a smart two-phase alarm that works really well. It just turned out not to be the right fit for my personal routine :(
However, their customer support deserves special praise. They were extremely kind, professional, and fast to reply. Even though the clock wasn’t for me, the experience with the company was excellent!
February 11, 2026
Unprompted review
Reply from Loftie
Thank you for sharing your feedback, Ania. We’re so glad to hear you had a positive experience with our support team.
We completely understand that every sleep routine is different, and while we’re sorry the Loftie Clock wasn’t the right fit for your personal routine, we truly appreciate you giving it a try and taking the time to write such thoughtful words about your experience.
It means a great deal to our team to know you felt supported throughout. Wishing you all the best in finding what works perfectly for your routine, and thank you again for your kind review.
Not a quality product
Not a quality product. Pairing can be contentious and sometimes needs to be redone. They don't give you a way to cancel the membership anywhere. There is an easy process described on their site but it doesn't exist in the app. It is also very very overpriced.
February 9, 2026
Unprompted review
Reply from Loftie
Thank you for sharing your feedback, Cory. We’re sorry to hear about your experience and understand how frustrating this must have been.
We appreciate you taking the time to call out both the pairing experience and the membership concerns. That’s not the experience we aim to provide, and we’d really like the opportunity to review this with you and help get things sorted out.
If you’re open to it, please reach out to us directly at support@byloftie.com so our team can look into this and see how we can make this right for you.
Just buy a simple alarm clock
Don’t buy. Unnecessary bulky and unstable setup process and less premium in real life compared to 3D renders.
February 9, 2026
Unprompted review
Reply from Loftie
Thank you for sharing your experience, Stef. We’re sorry to hear that the product didn’t meet your expectations.
We understand that setup and design preferences can vary, and we appreciate you taking the time to share your honest feedback. If you’re open to it, we’d be glad to learn more about what you experienced and see how we can make this right for you.
Please feel free to reach out to us directly at support@byloftie.com, and our team will be happy to help.
Reply from Loftie
Thank you for taking the time to share your feedback.
We’re glad to hear you had a positive experience and that our team was able to provide quick turnaround and support. Your kind words mean a lot to us.
If you ever need assistance in the future, please don’t hesitate to reach out to us at support@byloftie.com. We’re always happy to help.
Great customer service
Very quick response time and was able to fix my problem right away!
February 7, 2026
Unprompted review
Reply from Loftie
Thank you so much, Karen, for your kind feedback.
We’re glad to hear that our team was able to respond quickly and resolve the issue for you right away. Providing timely and helpful support is always our goal.
If you ever need any assistance in the future, please don’t hesitate to reach out to us at support@byloftie.com. We’re always happy to help.
Amazing product and customer service !
Amazing product and customer service !
I just bought the clock, had some issues to setup it, and the team help me super quickly from the distance, worked very well.
I recommend this product, makes a big difference to be less on the phone before sleeping.
February 8, 2026
Unprompted review
Reply from Loftie
Thank you so much, Theo, for taking the time to share your experience.
We’re really happy to hear that you’re enjoying your Loftie clock and that our team was able to help you get set up quickly. It’s great to know it’s making a positive difference in reducing phone use before sleep, that’s exactly what we hope Loftie helps with.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out to us at support@byloftie.com. We’re always happy to help.
Lofti clock and lamp
I am really impressed with this company's products and service. I can highly recommend this product to all customers 🥰👍🏽
February 8, 2026
Unprompted review
Reply from Loftie
Thank you so much, Sandro, for taking the time to share your feedback.
We’re thrilled to hear that you’re enjoying your Loftie clock and lamp, and that your experience with our service has been a positive one. Your recommendation truly means a lot to our team.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out to us at support@byloftie.com. We’re always happy to help.
The product wasn’t right for me but…
The product wasn’t right for me but customer service were very helpful in helping me return it. The only word of warning is that they don’t do free returns so I had to pay quite a bit (and lost money) to return it.
February 7, 2026
Unprompted review
Reply from Loftie
Thank you for taking the time to share your feedback.
We’re really glad to hear that our customer support team was able to assist you, even though the product itself wasn’t the right fit. We appreciate you highlighting your experience, as feedback like this helps us continue improving.
If you ever have questions or need support in the future, please don’t hesitate to reach out to us at support@byloftie.com. We’re always happy to help.
huge Lofie fan!
Ryan and Grace we're great! We resolved all of my issues (app and clock) in less than 15 minutes.
Appreciate the 1:1 support and will continue to be a supporter of this brand!
February 6, 2026
Unprompted review
Reply from Loftie
Hi there,
Thank you so much for the kind words and for your support. We’re really glad Ryan and Grace were able to get everything sorted so quickly.
It means a lot to us to have you as part of the Loftie community, and we’re always here if you need anything at all.
Fast and friendly help
February 6, 2026
Unprompted review
Reply from Loftie
Hi Salla,
Thank you so much for taking the time to leave a review. We really appreciate your kind words and support.
If there’s ever anything else we can help with, please don’t hesitate to reach out to us at support@byloftie.com. We’re always happy to help.
Nice product, Awsome service
The clock is great. It looks and does just as advertised. Made for a great gift. In addition the app is not something I was looking for, but is a nice addition.
For me the best part was the service. When enquiring about the delivery time I got detailed explanation and tips on how to best keep track of the package. After that, later support questions where resolved and replied to swiftly and with great friendliness.
February 5, 2026
Unprompted review
Reply from Loftie
Hi Renke,
Thank you so much for taking the time to share such thoughtful feedback. We’re really glad to hear you’re enjoying the clock and that it made for a great gift.
It also means a lot to know our team was able to provide clear delivery information and follow up quickly and kindly on your questions. We truly appreciate your support, and if you ever need anything in the future, please don’t hesitate to reach out.
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