Cabins of the Smoky Mountains Reviews 805

Worst stay for our family. We rented “Altitude Adjustment” for 4 days. Floors were dirty, not a full set of pool balls, hot tub didn’t work, toilet flooded, cleaning supplies left out, one trash bag for 4 days and 12 people, smelled of mildew. No one came to fix toilet after several phone calls so my husband turned off the water to it and fixed it himself. After we checked out and discussed our entire situation to one of the customer service reps, she offered us 25% off our next stay. Needless to say we will not be booking through this company again. It’s a shame too since we come to gatlinburg and pigeon forge area 2-3 times a year.

So we had rented two cabins. One pet friendly and one non per friendly. The pet friendly "fixin to" had a lot to be desired. It was an older cabin for sure. When we arrived the one bedroom was obviously not cleaned and the entire downstairs smelled like dog. Being that it was just us and not any of our guests we were ok with staying there. We did call to get extra clean sheets and for them to come back out and clean which never happened. They did contact me to come out and fix the issue but we were not available for them to come in. (They wont come in with animals which is totally understandable). Overall the place was "ok" definitely more rustic than luxury. I did have to call for extra sheets which a guy did bring them down on his break. Now the 2nd cabin we had was absolutely amazing
Beautiful, clean, amazing views
They had called us to let us know rhey were coming out to fix the ph in the pool. They must have some sort of app for chemicals. Which is cool. Everything was amazing in the cabin and we had no issues. I did call for extra sheets and they brought them down in a timely manner. Check in to both places were on time and we had no issues. I was even able to get into the luxury cabin early actually, which was wonderful.

I wouldn't even rate our stay with one star. My family and I went to the beach but were under mandatory evacuation due to the recent hurricane. we made the choice to go to TN to finish out our trip. Upon arrival, we were told our cabin (a time to remember) wasnt ready yet. They checked us in and told us to grocery shop and our cabin should be ready after that. With a 4pm check in time we called again after 6pm and it still wasn't ready. Finally, around 7pm we were able to enter the cabin to discover it was filthy. The toilets were dirty, my nephew had black hands and knees from crawling on the floor, the stove and counters were disgusting, the AC wasnt working, the sheets had a smashed bug under them, I could go on and on. I called the manager and explained to her we were not satisfied with the cleanliness of the place and the AC issue for her to say "you only spent $800 for your stay" (which was for only 3 nights) we had to go back and forth over and over for them to fix the air at 11pm and clean the next day. The manager told me if I wanted the sheets changed I would have to change them myself and could pick them up at their office. They were not willing to relocate us or give a refund. The professional demeanor was poor and I will not stay with this company or recommend them to anyone.

They are thieves. Make sure to read fine print. You will get charged extra fee for everything. I've been charged more fees them my stay.
If recommend to stay away from those people.

We got us a cabin for our wedding, my entire family came with us. It started the day before arrival they called us less than 24 hours of arrival and changed our cabin. The original cabin I picked cause of the views and for my wedding pictures. We were suppose to stay in the cabin patch cabin. Well they changed us to the Gatlinburg escape which they said was a new construction and still had amazing views. We showed up. Check in was delayed, we drove 10 hours to sit in our cars. We finally get into the cabin and new construction was right THE CABIN WASN'T EVEN FINISHED. We had no blinds, the appliances still had tags on them. The heat was on and it was 86 degrees in the cabin. The smoke detector kept going off cause of low battery and the theater didn't work. We called immediately and it took them till day 2 and 3 to come fix these issues. The theater room wasn't fixed at all. Therefore we couldn't even use that. Also our cabin slept 16 but the hot tub was bearly enough room for 4 people. I had a horrible experinece. I spent 1600 on a cabin with horrible views. Our view was a huge water tank in the woods. No mountains and couldn't even use our theater room. Horrible horrible experience. It ruined my entire wedding and our first time in Gatlinburg and me and my family won't be back. They were supposed to give us money back and told us that would be taken care of at check out. Nothing happened. Told us they were only human. Horrible experience!!

Everything was great. My husband loved the cabin

Our cabin was wonderful. We stayed in Amber twilight. All the office personnel [especially Tiffany] was helpful and accommodating. I would recommend this place for a great stay in Gatlinburg & Pigeon Forge. It was away from town by close enough to everything but secluded enough to be out of the hustle and bustle.

This is the worst resort my family and I have ever visited in Knoxville. First off, we were advised our check-in would be as late 4:30pm to ensure that everything in our cabin is clean. We arrived at 4:45pm to allow time for everything to be cleaned. Even though that's ridiculously late for ANY check-in time. We got to our cabin and discovered the pool is FILTHY. Large, dead insects, stains and it is ABSOLUTELY NOTHING their website displays. Folks please do not be fooled...this company is MISLEADING. After my family and I chose our rooms, we discovered trash still on the patio (which attracts bears), broken bedroom doors, half working fridge, broken darts to the dartboard, non-operating Fast and Furious game, the pluck missing to the air hockey table, a BROKEN HOT TUB with wires exposed, NON-WORKING TELEVISIONS, NON-WORKING BEDROOM JACUZZIS and cob webs EVERYWHERE. My family and I travel to Knoxville often and we anticipated a nice get-away after a death in our immediate family, but this has been the worst getaway EVER, for us. Please reconsider staying at this company. It's ridiculous. A joke A maintenance man visited at 9:00pm and was only able to remove the large insects from the indoor pool. Nothing else was resolved. He shared that they are supposed to staff 20 people, but only employ 9 because everyone else leaves due to low compensation. A former employee who now works at a restaurant on the strip even said this company is horrible. I wish I had read an honest review prior to renting this organization's cabin. Please spare yourself the headache and the trauma and lease to a better company. Remember...you get what you pay for!

We stayed at the amber Twilight cabin, and it was very nice. Tiffany was very helpful with our booking and everything we needed before and after our stay. The staff was very friendly and quick to help with any needs that may have arrived. We enjoyed our stay, and would recommend using them.

We stayed in the Mountain High View cabin from 08/30 to 09/02 2019. During the virtual check-in you cannot electronically sign the documents as I was told you can the day of the stay. So after clearing that up we ended up at the business office to check in. Staff was nice. The only best part of the cabin was the view from the back deck with the hot tub. The cabin was really outdated and the master bathroom was in serious need of TLC. The shower floor needs to be completely replaced and facet dripped. You must hold the toilet handles down for several seconds for the toilets to work. The mattress was very uncomfortable (cheap). The fireplace light did not work. The TV in the bedroom would not keep the signal so it was useless. The appliances were really outdated, one pan to use if you cook anything, pool table was unstable, the A/C would not cool ( Maybe due to the window and sunlight ) so bring a couple of box fans (thank goodness we did). Check your drinking glasses. We found a couple that still had lipstick and lip prints on them that were supposedly clean as they were in the cabinet. We did not use the wash machine or dryer so no comment on that amenity. Overall the cabin was clean.

We rented the Grandview Theater views were amazing but we were expecting to watch movies in the home theater downstairs and neither one of the DVD players were working it was missing remotes and had remotes that didn’t even work to anything hard to call it a Grandview theater when your not able to watch movies. Wish there was internet so we could of just purchased a movie off the tv but that wasn’t available either. I don’t recommend staying at this cabin if you want to use the home theater.

What a joke. The price stated was $180.00 after i booked the cabin $420 was deducted. This is a scam and whomever running this operation should be imprisoned.

We enjoyed our stay overall. The resort was very convenient to downtown and groceries. Flip side, the fitness center did not have a properly working treadmill and the cable apparatus was broken. However, the house had everything we needed! The bathrooms were somewhat dated but the amenities were perfect. The washer and dryer were a god-send. We did experience one entire night without AC and had to bring mattresses down stairs for everyone to sleep on - we were adequately compensated for the night of discomfort. My only complaint was that we were told by management at 7 pm that service was coming soon. We checked back three times in the night. We were awakened by management checking on a noise complaint at 3:30 am (not us!) and during that call were told that they were unaware of the AC being out. That night of frustration and then anger at being awakened and accused of causing a disturbance, wherein we were waiting for a call back regarding our 89' house...almost made us not want to return, but we calmed down. Overall we had a great family vacation and the house was super comfortable, full of distractions, and allowed us time to connect with our adult children. We would rent again on a return trip.

We stayed at the Easy Livin cabin, and it was very nice. The staff was very friendly and quick to help with any needs that may have arrived. We enjoyed our stay, and would recommend using them.

Loved the look of the cabin. I think we probably should ha e gotten a two bedroom but it was a super nice place. Being our first time there we ran out of trash bags, toilet paper and we didn’t know if we should have called or if that was our responsibility. Overall a great time since it was our first vacation in about 13 years. We’d love to come back

The Cabins were clean and in a great location. However, the wi-fi dropped out the day we got there and I called and was told they would be in and they never came. The wi-fi went in and out our whole visit. We asked for towels the 2nd day, and never got them. Luckily we had laundry detergent so we washed the towels we had so we could reuse them

Our cabin was at The Gathering Place, 3342 Twin City Way. We were disappointed with our cabin and very disappointed with the management company and their lack of management. When we arrived Sunday we noticed there was garbage down the ravine in the back. We called Sunday, Monday and Tuesday because it was not taken care of even though we were told it was high priority on Sunday. The only time someone came out was when it was raining, thunder and lightning and pitch black. We gave up calling. There was so much potential for this cabin if the owners were willing to invest a little time and money to have it cleaned, buy new pots and pans and dishes and put up some new updated decor. The items on the wall had easily been there for 10-15 years. There were 3 coffee cups for a cabin that was advertised to sleep 10-12. The pots and pans were greasy and the dishwasher did not work. The cobwebs on the windows looked as if they had been there for months.

We rented cabin "Remember When, "
because of the race car simulators . One didnt work, big upset. Cabin had ants. HBO channel didnt work. But staff sent exterminator. They also offered discounts for returning. We shall return again for 5th year. Love it. Thank you