Cabins of the Smoky Mountains Reviews 805

We stayed 3 nights at Rustic Splash in August of 2019. Unfortunately, our stay was less than what we expected. The first night I spent hours on the phone trying to report everything that was broke. The hot tub kept losing water. Finally on our last night the maintenance person discovered it had a leak. The jacuzzi tub had pieces missing and tile broken on the surrounding wall. The security system didn’t work. The air hockey game in the loft was falling apart. We found mouse droppings in four places in the cabin. Disappointed to say the least!!

“As Good As It Gets” can’t get any worse. I have to give a one star to move forward with this review, but it didn’t deserve a star at all. First, after a 5 hour drive we were told our cabin would be ready soon because it was “being cleaned” and yes, we were a little early.....5 HOURS LATER and 9 starving people we enter the cabin that was anything but clean. At that hour and after calls of promises to make it all better we decided to tough it out for the night and hope for a better tomorrow. We did get the hot tub drained and cleaned, which was the least of my concern. The floors were disgusting with crumbs and trash and stickiness. Pool and hot tub were disappointing for our kids but the fact we had to wear shoes and didn’t want to sit on the cruddy sofa or put your luggage on the floor or use anything there about put the grown ups over the edge. Upon check out very little was done to see that we were compensated for such a poor experience. Best advice... stay somewhere else.

Our family couldn’t even take their shoes off, there were hairs on the bathroom utilities, the pool was filled with bugs and dirt, the hot tub was full of dirt and grime, and you can’t even feel comfortable in the beds which is where you are supposed to sleep at night. These cabins don’t even deserve a star...

The only reason I am giving this cabin a 2 star instead of a 1 star is because of the sweet people they have answering their phones.
The cabin was the DIRTIEST cabin we have ever stayed in. The windows looked liked they haven’t been touched in 6 months, the dust on the cable box , end tables, table, window ledges, etc, etc, was so thick you could write your name. The refrigerator and stove were clearly not cleaned before we came (I took pictures of all of this Incase the company wants proof of how the cabin was upon check in). The floors were dirty, the kitchen sink HAD NO FAUCET . How does that pass inspection ? After being on the phone for almost 3 hours, 4 phone calls needed ,as no one seemed to understand how important it was to have a kitchen sink, someone came out, had to leave to go get a faucet, came back an hour and half later to put it in and it didn’t fit. He offered to put zip ties on it to keep it on the sink .... we spent the first 4 hours plus of our vacation waiting for a kitchen faucet that didn’t fit.
The hot tub had no working lights , no hose to fill it up with water, and no stool to actually get in the tub. After another round of calls we did get a stool and a kitchen trash can that was also missing upon check in. The top balcony was absolutely filthy. There were cob webs all over the light fixtures, it had dog hair in clumps and dirt in piles and again, I have pics of all of this to show I am just not “one of those “ people who complain about things just for fun. The doors, both of them , to the patios do not latch without you using your body weight to close them. The door in the basement would open itself if you didn’t latch it shut. Kind of a problem if you are on the outside..
I found trash and empty water bottles in our kitchen cabinets , 2of them, as well as trash above the cabinet over the refrigerator. The views are NOT EVEN CLOSE to what the pictures show. There is no view from the hot tub or the dining room table , as there are several trees in the way. The pics on the website are clearly from a long time ago. There is a side view from the dining room that you can see the mountains . I could go on,but you get the point. I paid for a cleaning fee and had a dirty cabin that I left in better shape than what I got... inexcusable.

They claim that check in is at 4, but our cabin wasn’t ready until 730! We drove for 15 hours and had to sit. They don’t give you an address until it’s “ready”. So another half hour drive on top of the wait to our destination. Our cabin had so many maintenance issues. We had to call everyday for something. One of the bedroom sinks wouldn’t drain at all. Another bedroom shower had no pressure at all and dripped all night long. Hot tub didn’t work the entire stay. The hand rail to the stairs was TAPED. The banester to the hand rail outside was busted out. Garbage and coals on the ground outside as we pulled up. One of the bedrooms had a bathroom door that couldn’t latch shut. The jets to the jacuzzi bath tub didn’t work in that room as well. The dryer didn’t heat up, so it took 5 cycles to dry a load of clothes and then the washer flooded the entire kitchen floor. Maintenance came and said yep it’s broken. The floors were cratched to hell in some spots, probably need to be sanded and refinished. The outside of the cabin on the deck was dirty, needed a good sweep and a power washing.
Positive notes were that the cabin was clean when we came and management tried to give us some money back on our stay. Probably not as much as we deserved. Based on the line of people waiting to complain I wouldn’t rent from this company again. The WiFi was also terrible!

We loved it so much, we are coming back in 2020!

Everything was great! We will definitely returning next year

We stayed in a cabin called Spectacular View it was absolutely just that and more ! We had a great time and the staff called us a few times to see if we needed anything.Great experience would recommend it to anyone. Great location in Pigeon Forge. A stone throw from Gatlinburg and close to anything you might want to do. We found ourself spending a lot of time at the cabin it had all the comforts of home.

Great cabins, beautiful views

View from the Top is a good, pet friendly cabin. Virtual check in was easy. The drive way is long and has a hairpin turn on the way up - be prepared to test your driving skills. The cabin has some age on it, and could use a good, thorough rug cleaning. However, it is on par with other pet friendly cabins that we have rented. It did have a nice mountain top campfire pit with movable, plastic benches around it. Tip: Food City sells firewood. There are neighboring cabins, but not where people can stare at you! All of the amenities worked except the upstairs loft TV had a sound issue that I reported. Would recommend for guests who have pets.

Amazing cabin. Beautiful views. Awesome employees. Excellent service. Recommend 100%

We absolutely loved this place! Our view from the porch was breathtaking and we definitely will be back!

We were very pleased with our cabin and will definitely come back again.

Pools rush inn was our cabin & it was spectacular from the pool on the bottom floor to the king bed on the top floor. Chief Ray was brilliant with the anniversary meal that he prepare for us also. We also hike up to Laura Fall it was a great hike. Then we saw the Pirates Voyage, Comedy Barn,& the Hatsfields & Mc Cory show all was great.

We would love to stay again should we plan to visit Gatlinburg in future for sure.

This stay has been terrible. I stayed here in 2017 and had a pleasant experience. This stay when we arrived the cabin was dirty and not cleaned. We had to clean it ourselves. On top of that many things were broken and run down. The hot tub was broken and wood pieces falling down. The carpet was coming apart from floor. Blinds were broken. We also did not have Wi-Fi and we called multiple times before they sent workers our way. When workers finally came to “fix” the WiFi the workers were rude and told us that we must have broken the equipment ourselves. It was non functional from the moment we arrived. Cabin was very run down, smelled and do NOT reflex the pictures at all. Maybe from when they were first built. I would not recommend booking here. After they attempted to fix the router the tv was left on the floor and not mounted back on the wall. We were told they would be back to fix that “but we don’t know when”. DO NOT let the pictures online fool you. Stay away.

Upon arrival to Gatlinburg, we had to call to get address to cabin. Found that very strange, they would not give to me prior to arrival??? After getting address, address didn't work in gps, 45 minutes later and 4 calls later, we drive into a full blown construction zone. Construction trucks, dumpsters, and barely a car width to get through. Cabin was not numbered or name was not on outside. A construction worker finally directed us to cabin. We see there is a van in parking area, we knocked and a lady answered door. We assumed she was cleaning lady. She gathered items and left. We rented this cabin that stated there was 7 tv's and a media room. None of the tv's or media room worked. I called office where they sent some guy out who claimed all tv boxes were stolen?...the cabin was new and it appeared unfinished. NEVER got tv or media room working entire week. Cabin stated breathtaking view...mountains were to right of porch where it is obstructed by a utility pole and other new cabins being built. Facing off porch was overgrown trees with a water reservoir and trash everywhere. Next morning after arrival, lady returned who was in cabin prior day with another female taking pics of our cars. We asked what was going on. We were informed this cabin had been sold and new owner had no idea anyone was renting cabin. Through phone calls, we were able to speak to owner and he agreed to let us stay in cabin. He said he would collect from broker of "cabins of the smoky mountains". When we called desk to complain about construction zone, she said they can't control that. I explained you could've told us. We were only cabin with a rental in this development. Pounding started at 6:30 am. At one point, we were blocked in driveway for 45 minutes because we were blocked by massive construction trucks. We chose this "luxury" cabin to celebrate my parent's 55th wedding anniversary with my siblings. Pictures were deceiving for outside. It was very stressful dealing with this situation and NO ONE from Cabins of the Smoky Moutains even tried to rectify this issue. Didn't get to enjoy media room (one reason we rented) and no tv. Was told by new owner that installation of cable was scheduled for 22nd....one week after we were gone! How does a company get away with this? VERY DISAPPOINTED AND AT TIMES ANGRY that a company could take this moment away from our family! I would NEVER rent from this scam business again! Oh, and please send me your blanket response so I can send additional reviews. If they were any of company, someone would also least stir an email sent to them!

Trash everywhere upon arrival, late checking us in. Very few towels. The plumbing backed up Saturday morning. Maintenance arrived late afternoon. Septic tank was full. We couldn't shower or use the bathroom Sat or Sunday morning. When we checked out, the plumbing was still backed up. It was a mess. I am a licensed plumbing contractor for 50 years experience.

Wonderful experience. We stayed here for our honeymoon and we will be back year after year to recreate these memories and make new ones in years to come.