AVOID RENTING FROM THIS COMPANY AT ALL COST! We stayed in the “All Inn” unit. The house itself looked as pictured, however, once we settled in, neither refrigerator had water or ice. One of the refrig... See more
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Check in was 4pm our cabin wasn't ready till 8pm and still wasn't completely cleaned. The Wi-Fi didn't work the arcade games didn't work. We tried to use hot tubs but the water was coming out black, t... See more
Company replied
No where near at luxury as our cabin resort we stayed in 3 yrs old. Ac unit was broken on the upper level. We had water leaking in our bed rooms the refrigerator was leaking, Internet was not working... See more
Cabin was filthy, nasty, and disgusting with raggedy old furniture. Blinds were broken, fireplaces didn't work, theater room was a joke, pool table was nasty, no coffee pot (was told to buy one), bed... See more
Company details
Information provided by various external sources
Search over 400 rental cabins in Gatlinburg, Pigeon Forge and the Smoky Mountains. Get $400 in coupons when you book. See our specials for last minute deals.
Contact info
Hidden Valley Road 653, 37738, Gatlinburg, United States
- cabinsofthesmokymountains.com
1.1
Bad
805 reviews
Hasn’t replied to negative reviews
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Never Again.
Upon arrival, the air conditioning was broken and the backyard was completely polluted with trash including cans, Solo cups, plates, and other garbage. The house was not clean. There were Doritos on the floor and steps. The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. The surround-sound in the media room did not work and there was a large leak in the ceiling on the first floor from the second floor bathroom. We had to keep a trashcan on the dining room table to catch the water. The Wifi went in and out and was mostly unusable.
The only positive feedback we can give is that guest services was pleasant and responsive whenever we called about the problems we were experiencing.
I would never stay here again or recommend it.
August 3, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Dear Rebecca,
Thank you for your feedback regarding your recent Gatlinburg Falls experience. We are committed to satisfying our customers and strive to meet the highest expectations placed upon us. We recognize that our success is measured by the satisfaction of our customers. There are issues that arise that we are not aware of at times and your input helps us focus on the areas that need attention. I would like to discuss your stay if you can give me a call at your earliest convenience. 865-277-1160 EXT 273
Have a Blessed Evening!
Thank you,
Forever Young Cabin
The cabin was great itself, the location was great. My only complaints was one of the games in the cabin (Pinball machine) did not work, only one side flipped and checking in, they needed another person helping. The lady checking us in was wonderful, but it was very crowded in there. She needed help
August 2, 2019
Unprompted review
Great accommodations
Great accommodations, views,rates, and food! We had a great romantic getaway. As well as great food and fun at the town attractions! We will return soon !
August 2, 2019
Unprompted review
The one
I made a review on the one cabin we did have some problems. They did call us and said they went through and fixed our complaints. ThAnk you for listening to me. It was a great view.
August 1, 2019
Unprompted review
We had an excellent time and definitely…
We had an excellent time and definitely would consider coming back!
August 1, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Nick,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
I stayed in the condo (E207) the past…
I stayed in the condo (E207) the past few days. The condo was nice and clean. My rental was for 4 people first night only had two wash clothes called for additional wash clothes I got them (went to local store and purchased some.) The old racist couple staying in E 206 called the security ever night making a false complaint. The complained about noise during the night the noise was the closing go the door. The second night after entering the apartment after the pool closed at 11 pm they called security again. The male security guard stated he leave under our renal condo and could hear noise. The noise was the door closing and the dishwasher. If I not already paid I would have gone to another location due my family (African American) being harassed each night by the security. I will never rent here again.
July 27, 2019
Unprompted review
The cabin was very nice and views were…
The cabin was very nice and views were great. It would have been nice to have instructions for using the remote control for the theater room and have a list of TV channels to access. We had a leak the last night there and we called and it still was leaking from the upstairs bathroom to the downstairs dining room when we left. We would all go back and stay with Cabins of the Smokey's but overall it was great stay.
July 27, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Julie,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Our family had a wonderful time
Our family had a wonderful time. The cabin was even better than the pics online. Close to downtown Gatlinburg and close to trails. Very quiet and private.
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Karen,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Reply from Cabins of the Smoky Mountains
Hi Annie,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
AWESOME
This was our first time visiting Gatlinburg. The view was AMAZING and we plan to visit again soon!!
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Jasmine,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Awesome accommodations!
Awesome accommodations!! Beautiful cabin and great amenities!!
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Monique,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Marvelous
Everything was quaint and nice. Perfect cabin for a prefect couple weekend getaway. 🥰
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Eboni,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Perfect for a 40th Birthday
Loved our stay here. We had 25 people to celebrate my 40th Birthday party and we didn’t have to leave the entire weekend.
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Nicholas,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Totally Dissatisfied
Our experience with cabins of the smokey mountains, June 25-29 2019 were very disappointing. Although we did make the best of our vacation, we were met with a rude staff, uncleaned cabin, there were live and dead bugs everywhere. On top of that, we were told the cabin wasn't quite ready upon arrival @ 5:30 p.m. est. After waiting, when we arrived, the cleaning crew were just beginning to clean, although we were told checkout was at 10 a.m. We purchased supplies and cleaned ourselves. Dirty linen, dirty cabin, bugs, for the price paid was not worth it, but what do you do when the first thing they do is collect the money for your stay, and then tell you if your cabin hadn't been ready by 9 p.m., then I could have received some type of price reduction. The cabin either hadn't been rented in months or cleaned in months. Either way, it was a very disappointing experience! "A RIVERS SONG" is the cabin I'm referring to.
July 26, 2019
Unprompted review
Good experience
Good experience! Our cabin was clean and perfect for our family. Only complaint was that the WiFi was out the entire stay.
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Linda,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
My stay was amazing everything was…
My stay was amazing everything was great from the cabin the the hospitality of the staff really enjoyed my stay and will definitely be going back.
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Michael,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
A little pricey is the only reason not…
A little pricey is the only reason not 5 stars. Otherwise a great stay and looking forward to going again.
July 26, 2019
Unprompted review
It definitely was a great vacation
It definitely was a great vacation. Easy check-in and check-out. Cabin (Birdland) was very nice. We even met the owner of the cabin while we were there. I would recommend Cabin of the Smoaky Mountains especially if you want to be in Gatlinburg but not in the crowd. Everything was like 5 minutes away.
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Martinez / Hodge Family,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Gatlinburg June 2019
We visited in June 2019 and stayed at the Hidden Valley Resort, Forever Young cabin. Everything was wonderful. The staff was courteous and accommodating, we had no issues checking in, our kids enjoyed the games, jacuzzi and pool, the cabin was a home away from home. It was by far one of our best vacations.
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Donita,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
Very clean and friendly staff
Very clean and friendly staff. Have stayed 4 times now and have nothing but good things to say!
July 26, 2019
Unprompted review
Reply from Cabins of the Smoky Mountains
Hi Jennifer,
I was just contacting you today to thank you for the high rating you left us at checkout. If you would be interested, I have included a link to our trip advisor, Google, and yelp pages so you can share your experience publicly.
I also wanted to remind you, we do offer a 10% off returning guest discount to anyone who has stayed with us before.
Thank you again for choosing Gatlinburg Falls and we look forward to serving you soon!
Cabins of the Smoky Mountains - Google
Gatlinburg Falls Resort - Google
Gatlinburg Falls Resort - Trip Advisor
Cabins of Pigeon Forge
Cabins of the Smoky Mountains - Trip Advisor
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