Cake CabinetReviews 

255
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of their products and the efficiency of their service. Customers consistently highlight the prompt and speedy delivery, often noting that items arrived well-packaged and sometimes included unexpected free gifts. Many consumers appreciate the good value, competitive pricing, and the ease of ordering through the website, leading to a high likelihood of repeat business. However, some customers also noted issues with their orders, including delayed deliveries, broken items upon arrival, or missing products. A few other people also felt that communication regarding these issues was not always effective, leading to frustration and the need to order from alternative suppliers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good range of items,... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the speedy... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ease of... See more

Service

Clients share positive opinions on service, with many reviewers praising the fast dispatch, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this company many times for my baking supplies. Not only have I found them the best value, their customer service is excellent. Items always arrived well packaged, and my last order I re... See more

Rated 5 out of 5 stars

Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .

Rated 5 out of 5 stars

My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend c... See more

Rated 5 out of 5 stars

Great company. Good range of quality products. Competitive pricing and fast delivery. Give freebies of close to out of date stock with large orders. Highly Recommend


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Cake Cabinet is a well-established cake decorating supplier with over 20 years of experience. We pride ourselves in providing the best cake decorating products such as, Icing, Cake Boxes, Cake Cutters & Stencils and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

255 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(255)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful service

Awful service. I ordered over £85 worth of goods that were not delivered and despite numerous emails to customer service, they have not responded.

REPLY:

I have sent numerous emails to the email address above with my order number. I have resent just now.

June 24, 2026
Unprompted review
Cake Cabinet logo

Reply from Cake Cabinet

We're sorry to read about your experience.

We take customer service very seriously and have thoroughly checked our records but have been unable to locate any emails or correspondence regarding this issue. We certainly want to investigate and resolve this matter as quickly as possible.

Could you please contact us directly at info@cakecabinet.co.uk with your order number and details of the issue? Once we receive your email, a member of our team will look into this immediately and work with you to find a resolution.

We look forward to hearing from you and putting things right.

Rated 5 out of 5 stars

Great company

Great company. Good range of quality products. Competitive pricing and fast delivery. Give freebies of close to out of date stock with large orders. Highly Recommend

May 27, 2026
Rated 5 out of 5 stars

Wonderful company that I use all the…

Wonderful company that I use all the time for my baking products. I just ordered some sprinkles but they weren’t the colour that I expected so they sent me some more free of charge. Fantastic service. I give them 10 stars!

April 17, 2026
Rated 1 out of 5 stars

Easter cake decorations

Not impressed with this company at all,won't be ordering from them again.
I ordered easter decorations on 30/03/26,they said delivery would be3/4April
Not only were they 5 days late .(Arrived today April 9th)but half of the decorations were broken,so were of no use at all.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

This seller sent my delivery

This seller sent my delivery although Wrights themselves declined to. Postage is £6.95 yet another crowd quoted £29.00. So this company is fair and I would highly recommend them to everyone.

March 2, 2026

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