Cake CabinetReviews 

255
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of their products and the efficiency of their service. Customers consistently highlight the prompt and speedy delivery, often noting that items arrived well-packaged and sometimes included unexpected free gifts. Many consumers appreciate the good value, competitive pricing, and the ease of ordering through the website, leading to a high likelihood of repeat business. However, some customers also noted issues with their orders, including delayed deliveries, broken items upon arrival, or missing products. A few other people also felt that communication regarding these issues was not always effective, leading to frustration and the need to order from alternative suppliers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good range of items,... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the speedy... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ease of... See more

Service

Clients share positive opinions on service, with many reviewers praising the fast dispatch, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this company many times for my baking supplies. Not only have I found them the best value, their customer service is excellent. Items always arrived well packaged, and my last order I re... See more

Rated 5 out of 5 stars

Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .

Rated 5 out of 5 stars

My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend c... See more

Rated 5 out of 5 stars

Great company. Good range of quality products. Competitive pricing and fast delivery. Give freebies of close to out of date stock with large orders. Highly Recommend


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Cake Cabinet is a well-established cake decorating supplier with over 20 years of experience. We pride ourselves in providing the best cake decorating products such as, Icing, Cake Boxes, Cake Cutters & Stencils and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

255 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(255)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

I made an order costing over £70 early…

I made an order costing over £70 early Friday morning for same day dispatch and paid £14 for next day Saturday delivery. It's now Monday and my items have not been dispatched. I have a DPD tracking number but DPD state my item although logged with them hasn't been handed to them yet. I've tried calling and emailing but had no answer from this seller

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Bow arrived broken

This is the first time I’ve ordered from Cake Cabinet. I ordered a sugar paste Bow which arrived broken. I have sent a photo and requested for a refund. The company keep asking if I would except a replacement, however I’ve made it clear that I want a refund. Which has still not been agreed to or confirmed

November 10, 2025
Unprompted review
Rated 2 out of 5 stars

I ordered a 14” cake knife but…

I ordered a 14” cake knife but received a 12” cranked palette knife. When I queried this I was told the knife I ordered was now out of stock. Had to contact you again this week to see where my knife was only to be told you were waiting for me to say if I wanted another one sent when I had already stated in my original email that I did! I’m still waiting for it to arrive!!!!!

October 19, 2025
Cake Cabinet logo

Reply from Cake Cabinet

We’re really sorry for the mix-up with your order and for the delay in getting your replacement sent out — that’s not the level of service we aim to provide. It sounds like there was some confusion in our communication, and we apologise for the inconvenience and frustration this caused.

We appreciate you bringing this to our attention and are reviewing how we handle out-of-stock items to ensure customers are kept updated promptly.

Please email us at info@cakecabinet.co.uk
with your order number if your replacement still hasn’t arrived, and we’ll make sure it’s resolved straight away.

Kind regards,
The Cake Cabinet Team

Rated 2 out of 5 stars

Damaged cake tin, refund or replacement not offered

The pumpkin tin I bought was damaged. I told the company I would like a replacement or a refund on the day I received it. Despite the short time frame I was told I could return it, wait for a refund, then order again, or accept a 50% discount. I reiterated that I would ideally like a replacement, or failing that, an immediate refund (and I would return the item but not at my own cost- it’s not my fault they sent a faulty item). They emailed back pushing the 50% discount, so rather than not having a pumpkin tin for Halloween I accepted. But now I have a damaged tin that took me twice as long to bake with because one of the cavities is unusable. I bought this because of the quality of a PME tin. Would not use this company again. I gave 2 stars instead of one because they did offer to ameliorate the situation, even if not the way I would have preferred.

October 18, 2025
Cake Cabinet logo

Reply from Cake Cabinet

We’re very sorry to hear about your experience and that your pumpkin tin arrived damaged — that’s certainly not the standard we aim for. We completely understand your disappointment, especially with it being needed for Halloween baking.

Our team should have handled your request with more flexibility, and we apologise that the resolution offered didn’t meet your expectations. We appreciate your feedback and will review our returns and replacement process to ensure situations like this are dealt with more smoothly in the future.

Please reach out to us at info@cakecabinet.co.uk
with your order number and we’ll do our best to make this right for you.

Kind regards,
The Cake Cabinet Team

Rated 5 out of 5 stars

Cake decorating supplies

My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend cake cabinet and I will be using them again for all my cake supplies. Thank you cake cabinet for being a great supplier 😊

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

…great company

Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .

August 26, 2025
Rated 4 out of 5 stars

Quick delivery

Quick delivery, products good. Will just add it's not a complaint but just a recommendation you sent a free gift which was very kind of you and I know you didn't have to but the item you gifted was going out of date within the next 2 days so it was just going to be wasted.

August 20, 2025
Rated 5 out of 5 stars

Excellent company and service

I've used this company many times for my baking supplies.
Not only have I found them the best value, their customer service is excellent.
Items always arrived well packaged, and my last order I received 2 free gifts, which were a lovely surprise!
I would recommend this company to anyone, and I look forward to ordering more supplies soon.

August 7, 2025
Unprompted review

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