I've used this company many times for my baking supplies. Not only have I found them the best value, their customer service is excellent. Items always arrived well packaged, and my last order I re... See more
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Cake Cabinet is a well-established cake decorating supplier with over 20 years of experience. We pride ourselves in providing the best cake decorating products such as, Icing, Cake Boxes, Cake Cutters & Stencils and much more.
Contact info
Sherington Avenue 54, HA5 4DT, Pinner, United Kingdom
- cakecabinet.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
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I made an order costing over £70 early…
I made an order costing over £70 early Friday morning for same day dispatch and paid £14 for next day Saturday delivery. It's now Monday and my items have not been dispatched. I have a DPD tracking number but DPD state my item although logged with them hasn't been handed to them yet. I've tried calling and emailing but had no answer from this seller
Bow arrived broken
This is the first time I’ve ordered from Cake Cabinet. I ordered a sugar paste Bow which arrived broken. I have sent a photo and requested for a refund. The company keep asking if I would except a replacement, however I’ve made it clear that I want a refund. Which has still not been agreed to or confirmed
A Satisfied Customer
Prompt efficient service , lovely size printed boxes, would definitely buy this product and use this Company again in the future!
Greacake cabinett service excellent product…
Great service excellent product purchased a 20cm fluted flan case very quick turnaround from ordering to receiving would certainly recommend this site for all baking supplies etc really good value 5*****
I ordered a 14” cake knife but…
I ordered a 14” cake knife but received a 12” cranked palette knife. When I queried this I was told the knife I ordered was now out of stock. Had to contact you again this week to see where my knife was only to be told you were waiting for me to say if I wanted another one sent when I had already stated in my original email that I did! I’m still waiting for it to arrive!!!!!

Reply from Cake Cabinet
Very good quality products
My order was quick and effecient. The quality of my order was to a high standard. Im very happy with my products.
Damaged cake tin, refund or replacement not offered
The pumpkin tin I bought was damaged. I told the company I would like a replacement or a refund on the day I received it. Despite the short time frame I was told I could return it, wait for a refund, then order again, or accept a 50% discount. I reiterated that I would ideally like a replacement, or failing that, an immediate refund (and I would return the item but not at my own cost- it’s not my fault they sent a faulty item). They emailed back pushing the 50% discount, so rather than not having a pumpkin tin for Halloween I accepted. But now I have a damaged tin that took me twice as long to bake with because one of the cavities is unusable. I bought this because of the quality of a PME tin. Would not use this company again. I gave 2 stars instead of one because they did offer to ameliorate the situation, even if not the way I would have preferred.

Reply from Cake Cabinet
Great quality
Great quality tin , non stick and washes easily good price and speedy delivery
Great price and quality!
Speedy efficient service and delivery
Speedy efficient service and delivery. Will use again
Cake decorating supplies
My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend cake cabinet and I will be using them again for all my cake supplies. Thank you cake cabinet for being a great supplier 😊
…great company
Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .
Arrived on time, great value for money too
Arrived on time, really well packaged everything was great quality and cant fault the service or the quality of the items I purchased
Quick delivery
Quick delivery, products good. Will just add it's not a complaint but just a recommendation you sent a free gift which was very kind of you and I know you didn't have to but the item you gifted was going out of date within the next 2 days so it was just going to be wasted.
Excellent company and service
I've used this company many times for my baking supplies.
Not only have I found them the best value, their customer service is excellent.
Items always arrived well packaged, and my last order I received 2 free gifts, which were a lovely surprise!
I would recommend this company to anyone, and I look forward to ordering more supplies soon.
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