Cake CabinetReviews 

Reply from Cake Cabinet

Dec 13, 2023

We sincerely apologize for the inconvenience you're experiencing with the delayed delivery of your item. We understand how frustrating this must be, especially during the holiday season.

Regrettably, the current Christmas rush has put a strain on postal services, and Royal Mail is no exception. Delays are more prevalent due to increased volumes and operational challenges. We're actively working with Royal Mail to resolve the situation and ensure your package reaches you as soon as possible.

We understand the importance of the item to you, especially during this festive time. Please be assured that we are doing everything within our power to expedite the process and get your package to you promptly.

In the meantime, we sincerely appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.

Wishing you a joyful holiday season.

Reply from Cake Cabinet

Aug 29, 2023

Hello Hayley

We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it must be to receive only a portion of your order after waiting for an extended period of time. Please allow us to address your concerns and make things right.

Our team is currently investigating the issue to determine what went wrong with your order and why there was a delay in its delivery. We take such matters seriously, as delivering a complete and timely order is of utmost importance to us.

Regarding your emails, we're sorry to hear that you haven't received a response yet. We're actively working to improve our customer support response time, and we assure you that we'll get back to you as soon as possible. In the meantime, if you could provide us with your order details and contact information, we'll expedite the process and ensure that your concerns are addressed promptly.

We value your feedback and want to regain your trust. Your experience does not reflect the level of service we aim to provide, and we're committed to rectifying the situation. Please bear with us as we work to resolve these issues, and thank you for bringing them to our attention.

If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding.

Kind regards,

Kev
Customer Support Team

Reply from Cake Cabinet

Aug 29, 2023

Dear MauvaB

We deeply apologize for the inconvenience and frustration you've experienced with your recent order. Your feedback is extremely valuable to us, and we're committed to resolving these issues promptly.

We understand your concerns regarding the extended waiting time and the incorrect size of the product you received. This falls short of the service we aim to provide, and we take full responsibility for these errors.

We're sorry that your attempts to contact us have gone unanswered. Our customer support team has been overwhelmed due to unexpected high demand, but we're actively working to improve our response times and ensure that every customer's concern is addressed.

We're determined to make things right for you. Please provide us with your order details, and we will process a full refund for your order. Additionally, we'll send you a prepaid return label so that you can easily return the smaller size product that was mistakenly delivered. We understand the urgency of your situation and will expedite the refund and return process as much as possible.

We deeply regret that we couldn't meet your expectations this time. We take your feedback seriously and will use it to improve our processes and avoid similar situations in the future.

Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to contact us directly.

Sincerely,

Kev
Customer Support Team