The cake was purchased for a special anniversary event. The cake arrived when expected. Many people contributed goods for the event. However our Cake Run cake disappeared very quickly. Many people ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cake was amazing in quality but comes presliced unfortunately - I inquired and was told it can only come presliced. Looks unusual with 'Happy birthday' decorations on it. Delivery could be a bit smoo... See more
Company replied
Our New York Cheescake was fresh, creamy and super delicious. We added a dollop of cream and fresh berries when we plated it and it was the most glorious desert. Ordering was easy and $5 delivery was... See more
Company replied
Cake run offered some really nice cake options for special events. They didn't have a minimum order and what I loved was the $5 delivery service anywhere in the city. Other boutique cake shops were 10... See more
Company replied
Company details
Written by the company
Welcome to Cake Run, the ultimate destination for all your online cake delivery needs! We're a family-owned business dedicated to providing delicious, freshly baked cakes for every occasion. Our mission is to create memorable moments by bringing joy and delight to your celebrations with our wide range of scrumptious cakes. At Cake Run, we pride ourselves on using high-quality ingredients and artisan baking techniques to ensure each cake is a masterpiece in both taste and presentation. Choose from our vast selection of flavors, designs, and sizes to find the perfect cake for your event. Whether it's a birthday, anniversary, baby shower, or a simple treat to brighten someone's day, we've got you covered. Our user-friendly website and seamless ordering process make it easy to send a cake to your loved ones, no matter where they are. We understand the importance of timely delivery, which is why our dedicated team ensures your cake arrives fresh and on time, every time. Join the thousands of satisfied customers who trust Cake Run to make their celebrations extra special. Your satisfaction is our top priority, and we're excited to be a part of your happy moments. Give us a try, and experience the Cake Run difference for yourself. Let us sweeten your celebrations and create memories that last a lifetime.
Contact info
119 Wedgewood Rd, Hallam, 3803, Melbourne, Australia
- (03) 8786 3051
- orders@cakerun.com.au
- cakerun.com.au
4.6
Excellent
153 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
![LipoVive Update [[Australia]] logo](https://consumersiteimages.trustpilot.net/business-units/6916a08549f3033344b692fa-198x149-2x.avif)
Making Xmas easy.
Thank you. The order was delivered on time as agreed and the recipients were delighted with the yummy gift. I really appreciated the communication along the way and being able to track the delivery van. Fantastic experience. I'll look forward to using your services again in the future.
December 17, 2024
Reply from Cake Run
Thank you for sharing your positive experience with us! We're delighted to hear that the delivery was on time and the recipients enjoyed their gift. Your appreciation for our communication and delivery tracking adds to our commitment to provide fantastic service. We look forward to serving you again in the future.
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for confirming the on-time delivery! We're glad everything went smoothly and appreciate your feedback.
Best Wishes,
Cake Run Team
Delivered precisely as ordered
Easy to order and delivered precisely to time as requested.
December 6, 2024
Reply from Cake Run
Thank you for your positive feedback! We're glad to hear that the ordering process was straightforward and the delivery was exactly on time. We look forward to your next order with Cake Run.
Best Wishes,
Cake Run Team
Great cake
Easy to order, on time delivery and most importantly a lovely cake, will use Cake Run again.
December 4, 2024
Reply from Cake Run
Thank you for your kind review! We're thrilled to hear that the ordering process was easy, the delivery was on time, and that you enjoyed the cake. We appreciate your intention to use Cake Run again and look forward to serving you in the future.
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for your wonderful feedback! We're delighted to hear that the cake met your expectations in both taste and quality. We strive to maintain this standard and are glad you enjoyed your order.
Best Wishes,
Cake Run Team
Tasty cakes. Value for money. Great service
Cake run offered some really nice cake options for special events. They didn't have a minimum order and what I loved was the $5 delivery service anywhere in the city. Other boutique cake shops were 10 times that amount! I changed my mind about adding in a sticker message after my order and they were gracious enough to offer it without any further charge. The delivery was prompt and they intimated the recipient when they were on their way. Highly recommend.
October 30, 2024
Reply from Cake Run
Thank you for your glowing review and recommendation! We're thrilled to hear that you found our cakes tasty and our service excellent, especially appreciating our flexible ordering options and affordable delivery fee. It's great to know that our team could accommodate your request for the added sticker message seamlessly. We look forward to serving you again for your future special events.
Best Wishes,
Cake Run Team
the cheese cake was excellent very…
the cheese cake was excellent very happy with cake , very good delivery aswell next day delivery ,
September 25, 2024
Reply from Cake Run
We're thrilled to hear that you enjoyed the cheesecake and were pleased with the prompt delivery! Thank you for your kind words and for choosing us. We look forward to serving you again soon.
Best Wishes,
Cake Run Team
Responsive when I called and delivered…
Responsive when I called and delivered on time, as promised. Cake was also delicious.
September 25, 2024
Reply from Cake Run
Thank you for sharing your experience! We're glad to hear that our team was responsive when you called, and that the cake was delivered on time as promised and enjoyed. Your satisfaction is our top priority, and we appreciate your feedback.
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for your lovely feedback! We're thrilled to hear that you enjoyed our gluten-free products and found them delicious. Your satisfaction with the quality and taste is very important to us.
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for your positive review! We're glad the cake arrived on time and that you were pleased with the service. Your satisfaction is important to us, and we look forward to delighting you again in the future.
Best Wishes,
Cake Run Team
Easy to order
Easy to order. Helpful when I followed up. All went to plan. Cake was delicious. 😋
August 22, 2024
Reply from Cake Run
We're delighted to hear that the ordering process was easy and that our team was helpful when you followed up. It's great to know that everything went according to plan and that the cake was delicious! Thank you for your feedback, and we look forward to your next order.
Best Wishes,
Cake Run Team
Cakes were delicious
Cakes were delicious and arrived on time. What more could you ask for!?
August 27, 2024
Reply from Cake Run
We're so pleased to hear that the cakes were delicious and arrived on time! Thank you for sharing your satisfaction with our service. We're always here to make sure your experience is both delightful and convenient!
Best Wishes,
Cake Run Team
So good!
Cake was fantastic, gluten free and halal. Ticked all the boxes and was delicious.
August 10, 2024
Reply from Cake Run
We're thrilled to hear that the cake was fantastic and met all your dietary needs by being both gluten-free and halal. It's wonderful that it was delicious and ticked all the boxes for you. Thank you for your positive feedback!
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for your feedback! We're delighted to hear that the cake arrived as expected and that you were pleased with our service. Your satisfaction is our top priority, and we look forward to serving you again!
Best Wishes,
Cake Run Team
Fantastic ricotta cheesecake
Fantastic ricotta cheesecake. One of the best we have tried! Everyone loved it and came the next day. Brilliant service!
July 21, 2024
Reply from Cake Run
Thank you so much for your glowing review! We're delighted to hear that the ricotta cheesecake was a hit and considered one of the best you've tried. Your satisfaction with both the cake and our next-day delivery service means a lot to us. We look forward to continuing to provide you with brilliant service in the future!
Best Wishes,
Cake Run Team
The gf raspberry cake was amazing
The gf raspberry cake was amazing. I also ordered 6 cupcakes that were supposed to be gluten free and vegan however contained milk and egg. Fortunately the vegan in our team was away that day, otherwise this would have been challenging.
July 15, 2024
Reply from Cake Run
We're glad to hear that the gluten-free raspberry cake was amazing! However, we sincerely apologize for the mix-up with the cupcakes. We understand the importance of meeting specific dietary needs and the potential consequences of such an oversight. Thank you for bringing this to our attention. We will take immediate steps to prevent this from happening in the future and ensure all dietary specifications are accurately fulfilled.
Best Wishes,
Cake Run Team
arrived on date requested without…
arrived on date requested without problems and cake was delicious
July 9, 2024
Reply from Cake Run
We're so pleased to hear that your cake arrived on the requested date without any issues and that it was delicious! Thank you for sharing your experience, and we hope to serve you again soon.
Best Wishes,
Cake Run Team
Reply from Cake Run
We're delighted to hear that the online ordering process was easy, the cake was fantastic, and everything was delivered on time! Thank you for choosing us and for sharing your positive experience. We look forward to your next order!
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for your feedback! We're glad to hear that you found our website user-friendly and that it was easy to find and order what you needed. Your positive experience is important to us, and we strive to maintain an efficient and convenient online service.
Best Wishes,
Cake Run Team
Reply from Cake Run
Thank you for your positive feedback! We're thrilled to hear that the cake was delicious and that both the order and delivery processes were easy. Your satisfaction is important to us, and we look forward to serving you again soon.
Best Wishes,
Cake Run Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.