The cake was purchased for a special anniversary event. The cake arrived when expected. Many people contributed goods for the event. However our Cake Run cake disappeared very quickly. Many people ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cake was amazing in quality but comes presliced unfortunately - I inquired and was told it can only come presliced. Looks unusual with 'Happy birthday' decorations on it. Delivery could be a bit smoo... See more
Company replied
Our New York Cheescake was fresh, creamy and super delicious. We added a dollop of cream and fresh berries when we plated it and it was the most glorious desert. Ordering was easy and $5 delivery was... See more
Company replied
Cake run offered some really nice cake options for special events. They didn't have a minimum order and what I loved was the $5 delivery service anywhere in the city. Other boutique cake shops were 10... See more
Company replied
Company details
Written by the company
Welcome to Cake Run, the ultimate destination for all your online cake delivery needs! We're a family-owned business dedicated to providing delicious, freshly baked cakes for every occasion. Our mission is to create memorable moments by bringing joy and delight to your celebrations with our wide range of scrumptious cakes. At Cake Run, we pride ourselves on using high-quality ingredients and artisan baking techniques to ensure each cake is a masterpiece in both taste and presentation. Choose from our vast selection of flavors, designs, and sizes to find the perfect cake for your event. Whether it's a birthday, anniversary, baby shower, or a simple treat to brighten someone's day, we've got you covered. Our user-friendly website and seamless ordering process make it easy to send a cake to your loved ones, no matter where they are. We understand the importance of timely delivery, which is why our dedicated team ensures your cake arrives fresh and on time, every time. Join the thousands of satisfied customers who trust Cake Run to make their celebrations extra special. Your satisfaction is our top priority, and we're excited to be a part of your happy moments. Give us a try, and experience the Cake Run difference for yourself. Let us sweeten your celebrations and create memories that last a lifetime.
Contact info
119 Wedgewood Rd, Hallam, 3803, Melbourne, Australia
- (03) 8786 3051
- orders@cakerun.com.au
- cakerun.com.au
4.6
Excellent
153 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
![LipoVive Update [[Australia]] logo](https://consumersiteimages.trustpilot.net/business-units/6916a08549f3033344b692fa-198x149-2x.avif)
The mud cake I ordered was lovely and…
The mud cake I ordered was lovely and tasty and delicious highly recommended this company to friends.
May 15, 2024
Unprompted review
Reply from Cake Run
Thank you for your wonderful review! We're thrilled to hear that the mud cake met your expectations in taste and quality. It's great to know you would recommend our company to your friends. Your support and feedback mean a lot to us.
Best Wishes,
Cake Run Team
Cake exactly as described
Cake exactly as described, delivery on time with no issues at all. Cake was delivered friday and stored refriderated until Sunday afternoon and was still fresh and moist.
May 18, 2024
Reply from Cake Run
Thank you for sharing your experience! We're delighted to hear that the cake was exactly as described, delivered on time, and remained fresh and moist even after refrigeration until Sunday. Your satisfaction is very important to us, and we're glad everything went smoothly.
Best Wishes,
Cake Run Team
Reply from Cake Run
We're delighted to hear that your daughter enjoyed the cake so much! Thank you for sharing her lovely feedback with us. We're thrilled to have made her day a little sweeter.
Best Wishes,
Cake Run Team
Very happy repeat customer
This is our second time using Cake Run and once again ordering was simple, delivery prompt and the cake delicious.
May 2, 2024
Reply from Cake Run
Thank you for choosing Cake Run again! We're thrilled to hear that your experience was just as positive this time around. We appreciate your continued trust in our service and look forward to making your next occasion just as sweet.
Best Wishes,
Cake Run Team
Good Service, and good information about cake, delivery etc.c.
I appreciated being informed that the cake I
chose was not available but had good advice what to choose instead.
Received prompt information about delivery. As I don't live in Melbourne, it was very good service to know the progress of the delivery.
April 24, 2024
Reply from Cake Run
Thank you for your kind words and understanding when your cake selection changes were needed. We're glad to hear that our communication about the available options and the delivery updates provided a good service experience, especially from afar. Your satisfaction with how we handled and kept you informed is very important.
Best Wishes,
Cake Run Team
Perfection
Ordering was easy and confirmed. There were regular updates on my order and delivery times.The delivery driver was friendly and helpful.
Cake was delicious. At our get together there was two gluten free and one coeliac. The cake was moist fluffy and not too sweet. Just perfect.
April 24, 2024
Reply from Cake Run
Thank you for your fantastic review! We're delighted to hear that the ordering process was smooth and that you were kept well-informed about your order and delivery. It's great to know that the cake was enjoyed by all, including those with gluten-free and coeliac dietary needs. Your positive feedback on the delivery service and cake quality truly makes our day.
We look forward to serving you again at your next gathering!
Best Wishes,
Cake Run Team
very nice experience
very nice experience. we had ordered first time from you from INDIA to melbourne.
April 20, 2024
Reply from Cake Run
Thank you for sharing your experience! We're delighted to hear that your first order from India to Melbourne went smoothly. It's wonderful that everything met your expectations.
We look forward to serving you again!
Best Wishes,
Cake Run Team
Ordering was a breeze
Ordering was a breeze, communication was effortless and delivery was on time!
April 20, 2024
Reply from Cake Run
Thank you for your feedback! We're glad to hear that the ordering was easy, communication smooth, and the delivery punctual. We appreciate your kind words and look forward to your next order!
Best Wishes,
Cake Run Team
Great service and very reaponsive with…
Great service and very reaponsive with enquiries! Reliable delivery services, the timing of delivery was exactly when they say it will be.
The cake was awesome! Thank you!
April 14, 2024
Reply from Cake Run
Thank you so much for your wonderful feedback! We're thrilled to hear that our service met your expectations in responsiveness and reliability, and that the cake was awesome. Knowing that the delivery timing was spot-on is especially pleasing to us. We appreciate your support and look forward to serving you again soon!
Best Wishes,
Cake Run Team
cake was delicious and delivery was on…
cake was delicious and delivery was on time!
Will surely order again! Thank you so much for the great service :)
April 14, 2024
Reply from Cake Run
We're delighted to hear that you enjoyed the cake and were pleased with the on-time delivery! Thank you for your kind words and for planning to order from us again. We look forward to serving you in the future!
Best Wishes,
Cake Run Team
Butter cream on top of cup cakes way…
Butter cream on top of cup cakes way too sweet, had to scrape it off.
Packaged well & presented well & delivered in a timely manner.
Would just like cup cakes much less sweeter. Look after the pre diabetics so they can have a treat.
Everyone can do with less sugar.
April 10, 2024
Reply from Cake Run
Thank you for your feedback. We're glad the cupcakes were delivered timely and presented well. We appreciate your comment on the sweetness of the buttercream. While we currently do not create the cupcakes, your input is valuable to us.
Best Wishes,
Cake Run Team
Reply from Cake Run
We're delighted to hear that your cake arrived on time and without any issues! It's important to us to ensure that our cakes are delivered as expected, and it's great to know we've met your expectations. Thank you for your feedback.
Best Wishes,
Cake Run Team
Excellent and efficient service
Excellent and efficient service, beautiful cake, thank you!
March 21, 2024
Reply from Cake Run
We're so glad to hear that you found our service excellent and efficient, and that the cake was beautiful. Your satisfaction and gratitude are immensely appreciated. Thank you for choosing us for your special occasion. We look forward to the opportunity to serve you again!
Best Wishes,
Cake Run Team
Great customer service
Great customer service, communication, on time and delicious. Thanks
March 21, 2024
Reply from Cake Run
Thank you for your wonderful feedback! We're so pleased to hear that you were satisfied with our customer service, communication, timely delivery, and the deliciousness of our products. Your appreciation means a lot to us.
Looking forward to serving you again!
Best Wishes,
Cake Run Team
I am so disappointed about the service…
I am so disappointed about the service !!! In my order, my billing and shipping address were different .
On the day of the delivery I got an email saying the billing address is also same as postal address . So I quickly email to make sure the invoice does not go to the receiver . I was made sure , it won’t (by Irene ) . And 2 days later I came to know the receiver was first handled the invoice and then the cake . I was so embarrassed because it was a surprise gift for someone and no one wants to give an invoice with the gift!!!!
March 29, 2024
Reply from Cake Run
We're genuinely sorry to hear about your experience and the mix-up with the invoice and delivery address. It was never our intention to cause any embarrassment or inconvenience, especially for a surprise gift. Please accept our sincerest apologies for this oversight. Rest assured, we take your feedback seriously and will work on improving our processes to ensure such an incident doesn't happen again. Your experience matters greatly to us, and we're committed to making things right.
Best Wishes,
Cake Run Team
A good first experience
Got what I ordered, delivered when I wanted it. Product was good.
March 25, 2024
Reply from Cake Run
We're pleased to hear about your positive first experience with us! It's great that everything went smoothly, from the order to the delivery, and that you were satisfied with the product. We appreciate your feedback and look forward to serving you again in the future.
Best Wishes,
Cake Run Team
Delivery was made promptly and the cake…
Delivery was made promptly and the cake was delicious.
March 13, 2024
Reply from Cake Run
We're so glad to hear that the delivery was prompt and that you enjoyed the delicious cake! Your satisfaction is very important to us, and we appreciate your feedback. Looking forward to serving you again!
Best Wishes,
Cake Run Team
New York Baked Cheesecake DEVINE
New York Baked Cheesecake was devine! Delivery was performed with care and were informed of driver on route and the driver even called. Service was exceptional!!
Personalised plaque was awesome!
5 star recommendation and will definitely be ordering again!
March 13, 2024
Reply from Cake Run
We're over the moon to hear that the New York Baked Cheesecake was divine and that our delivery and service exceeded your expectations! The care taken in delivery and the personalized plaque are part of our commitment to making your experience special. Your 5-star recommendation and plans to order again mean everything to us. Thank you for your fantastic feedback!
Best Wishes,
Cake Run Team
Promptly delivered and delicious cake!
Delivered next day as promised, still perfectly refrigerated and intact.
February 29, 2024
Reply from Cake Run
We're delighted to hear that your cake was delivered promptly and arrived in perfect condition, still refrigerated and intact. Knowing that we met your expectations for both delivery and taste brings us great joy. Thank you for sharing your positive experience!
Best Wishes,
Cake Run Team
A little disappointed as I thought…
A little disappointed as I thought message would be on the cake, my mistake though. Cake was delicious
March 9, 2024
Reply from Cake Run
Thank you for your feedback, and we're glad to hear that the cake was delicious! We appreciate your support and look forward to serving you again.
Best Wishes,
Cake Run Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.