Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thoro... See more
Company replied
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Review summary
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easy to use. but now i feel you should have bit less amount of trouble to the customer for the review as this is too long process for a review comment
Company replied
All good but a slight pain as I was self employed but the online chat assistant helped me out quickly
My partner and I have gone through such a difficult time dealing with guarantors, estate agents, the lot of it. But thanks to LEAH we have successfully had all of our references go through. She was an... See more
Company replied
Company details
Written by the company
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Contact info
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, United Kingdom
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4.1
Great
3K reviews
Replied to 2% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disapointing. Could do better.
I had a request to use Canopy prior to moving to a rental property. You need to be tech savvy to use this site. My phone died so I was unable to use it for my banking information. They did not seem to understand. Am am also in between jobs and there was no way of giving this information. Not everone's circumstances are the same. I was bombarded with emails and texts telling me to complete the form. I contacted them by phone and email but received no help. I appreciate that they need to be thorough but customer care is non-existent.
August 1, 2025
Unprompted review
Used as a guarantor
Used as a guarantor. Abysmal experience, boiler plate options that do not easily cater for non mainstream income. Infuriating chatbot which is rings alarm bells as usually a sign of poor customer service. Online chat takes 20 times longer than speaking to someone which I had to do eventually anyway, as person I eventually dealt with on chat was totally useless. Person I dealt with verbally was actually pretty decent but by that time I had lost the will to live and was fuming at having my time wasted. Absolutely appalling.
July 30, 2025
Unprompted review
Renting made easier and faster than the…
Renting made easier and faster than the others
July 30, 2025
Unprompted review
easy to use use use
July 30, 2025
Unprompted review
friendly and helpful
July 24, 2025
Unprompted review
Adnam was a star!
Adnam walked me through sorting out all my utilities and internet and was polite, efficient and helpful.
July 23, 2025
Unprompted review
good thank you very much
July 18, 2025
Unprompted review
Very simple and quick instructions to…
Very simple and quick instructions to verify my account. Quick decision also, very satisfied
July 17, 2025
Unprompted review
Easy to work through it
July 17, 2025
Unprompted review
My experience was spot on as the…
My experience was spot on as the application is user friendly and straightforward.
July 14, 2025
Unprompted review
Great and smooth experience
July 10, 2025
Unprompted review
Constantly bombarded with ads I'm not…
Constantly bombarded with ads I'm not interested in stating Action required when there was no action required
July 4, 2025
Unprompted review
Very poor web experience
Very poor web experience. Have tried to log in on numerous occasions without any joy. I spoke to an agent who wouldn't help, only telling me to download their App, which I can't find. Have also emailed their support team but have had no response. This is pretty poor given they are dealing with peoples' living arrangements
July 3, 2025
Unprompted review
Fast and effective support team
I had a call with the Support team about one of the items that were missing being verified in my rental passport and Louis , the agent who took my call, was fast and supportive and my issue was solved in less than 2 minutes. Coming from a Support background this is what is a great and effective support team is. Louis was amazing!
June 26, 2025
Unprompted review
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