Canopy Reviews 

Easy and no need to upload things manually is refreshing!

Horrible experience from beginning to end. I submitted open banking to make it easy to see my income, should be a piece of cake, right? No, it took about 5 or 6 days of back and forth asking for more and more documentation, some of which was two years old. I provided bank statements, paypal statements, but none of it was even looked at. The only thing Canopy ended up using was a tax return from two years ago that had a lower income amount due to the birth of my first child. I will try as hard as possible to avoid using Canopy in the future as it delayed my referencing by almost a week and gave my letting company a lowball income amount that is less than half of what I make in 2026.

Quick and easy.... took less than 10 mins

Great customer service.

I had a great experience with Leah. She provided excellent customer service and was incredibly reassuring throughout. She was friendly, professional, and made me feel completely at ease. It was clear that she genuinely cared about helping and making sure everything went smoothly. I really appreciate her support and would definitely recommend her.

Very easy and pleasant UI, also available to help on phone

Process was smooth and specially custom sevice was available on call to support. I gave 4 due to app which was not capturing the id verification smoothly. They should work on App.

Questions are straight forward. The platform is easy to navigate. Evidences are easily uploaded. No stress in completing the task

At every single step of the process, Canopy served as a hinderance more than a useful tool. They couldn't read a tax statement correctly, they had to verify ID twice despite the first time being accepted, and they had to be called and chased to resolve obvious issues. My guarantor had an identically irritating experience.

Just about the opposite of a seamless experience. If seamful is a word then that's how I would describe it. I'm not giving a one-star purely because they did eventually sort things, but it took lots of manual intervention and both me and my estate agent talking to support to get there. I will consider my life a roaring success if I'm never subjected to their alleged system again. It would have been easier to visit my agent in person and hand them stacks of paper documents for them to look at: if your app is both slower and more annoying than dealing with paper, then something has gone horribly, horribly wrong.

Really easy referencing process which is quick and intuitive. Katie was particularly helpful with a query I had about my application. Thanks!

Absolutely fantastic company to deal with. Going through a huge life change and faced with referencing for a new property, and also being self-employed which is tricky and daunting in itself. But the team have been so helpful at helping me get everything sorted. In particular Katie & Edward, who I spoke to on the phone and via email, who were so helpful and lovely and honestly I cannot thank them enough. Highly recommend this company and if you are using them for referencing then you are in luck as they are brilliant!

Holly was excellent on the phone today, responding immediately to my request and ensuring that my Rent Passport income verification was completed to enable my rent application to proceed.

Pretty straightforward process. It would be nice if the link to start took you directly to the correct application in the android play store as there were other canopy apps and I was not sure which one to use so stuck with the website.

Canopy makes something that's relatively simple into a complicated, rigid bureaucratic process. There is no consideration of individual circumstances - for example, despite my repeated explanations that I was living in student halls and as such could not provide council tax statements or utility bills, no effort was made to take this into account and I was repeatedly rejected and given the same generic response.

Customer support is slow and in my experience a bit dim. I had a query which was answered only after a few days, and the answer was to a question that I had not asked - the support agent had clearly not understood what I was actually asking. Conveniently, she closed the thread, so I couldn't even respond to explain her mistake to her.

This is genuinely one of the worst services I have ever used.

It was so easy to use on the laptop version! Can't fault it. What you need to know is that Kindle gives the impression that it's working but won't complete the job. DON'T USE ON KINDLE!

Using Canopy for my rental application was straightforward. Although transitioning into self-employment can make referencing complicated, their platform and support team made it much easier to manage. Customer service was responsive and guided me through the document upload steps clearly.