Canopy Reviews 

Using Canopy for my rental application was straightforward. Although transitioning into self-employment can make referencing complicated, their platform and support team made it much easier to manage. Customer service was responsive and guided me through the document upload steps clearly.

Immediate service and professionality

Great Service by Megan
She was really helpful. She answered all my questions and helped me with the process.

ease of use and secure linkage to bank account

I ran into a problem where I needed to have the referencing completed for a guarantor and Maryam tried her best and that is when Leah came in to take the matter into her own hands, solving the problem in a few minutes saving me the hassle of waiting days before I could proceed with the tenant's application.

She is officially the "Employee of the Month".
Keep it going, Leah!

easy to use and very straight forward

Leah deserves a promotion!!

I cannot thank Leah enough for the incredible support she gave me. Her customer service was exceptional from beginning to end. She was kind, patient, helpful and made sure I was able to complete everything that needed to be done.

What meant the most was how graciously understanding she was about my neurodivergence. She made me feel completely at ease, never rushed or judged, and went above and beyond to help me.

Leah is genuinely a wonderful human being, both inside and out, and an absolute credit to Canopy Rent. I honestly wish I could send her flowers to thank her, but writing this review is the next best thing. She deserves every bit of recognition and, quite frankly, a promotion.

They’re having a technical fault at the moment which was confusing me so much last night as I couldn’t upload my proof of address - however I called first thing this morning and Leah answered my call and calmly talked me through what was happening, fixed my problem and went above & beyond by recommending further checks I could add for my lettings agent to see, and also approved my checks there and then as she was aware I’d been waiting to upload details due to their fault. I left the call feeling so resolved & her phone manner was excellent. What a queen! 👑

Telephone services need people like Leah, cool calm collected & genuine care for the person she’s speaking to. Thanks again!

simplified and straightforward questions, making it ideal for the present purpose.

I was trying to be a guarantor for my daughter. Why do I have to produce my pension offer letter? (What ever that is) I spent 2days trying to find and up load relevant documents. I sent a bank statement showing enough money to cover a years worth of rent, but that was still not acceptable. Previously when I have acted as guarantor , I have had to just fill in a form, promising to cover any missed payments. This company claims its aim is to provide a seamless service. Who for?!

Excellent work by Erin and timely assistance paired with great interface and functionality of the Canopy tool have been truly helpful to submit the reference checks. Thanks very much!

Lovely ,Very friendly and easy approach

Was asked to be the guarantor for a rental agreement for my daughter. Canopy dont seem to realise that people who retire like myself may have modest pension income but essentially run down savings/assets including of course income from them. Their process relies on regular income like a salary only it would seem! Have had some ridiculous feedback from my income references (this is after providing bank statements, pensions, annuity and savings statements) and the process is hugely intrusive and rigid. All for 600 pounds a month rent!
Full access to your bank records ('open banking') is what they seem to want. Yet another demand this morning! Agents need to use somebody else not this terrible 'service'.

I called Canopy with a query, and Leah was kind, understanding, and incredibly helpful. Great service and a lovely person to talk to!