Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thoro... See more
Company replied
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Review summary
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Reviews shaping this summary
easy to use. but now i feel you should have bit less amount of trouble to the customer for the review as this is too long process for a review comment
Company replied
All good but a slight pain as I was self employed but the online chat assistant helped me out quickly
My partner and I have gone through such a difficult time dealing with guarantors, estate agents, the lot of it. But thanks to LEAH we have successfully had all of our references go through. She was an... See more
Company replied
Company details
Written by the company
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Contact info
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, United Kingdom
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4.1
Great
3K reviews
Replied to 2% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible to use
I am trying to act as guarantor for a friend but this system is ridiculously inflexible and does not understand what it is doing. It has found my pension income from my bank account but cannot accept it because it cannot appear to calculate it. I have proof of savings and pension value, in excess of £1,000,000. The agent expressed exasperation as the information I showed her was very clear and stated she did not really understand how Canopy operates. Without this issue it is a difficult and confusing system that both I and the proposed tenant had trouble with (it too me over an hour to get the id confirmation to work) and there is no way we could find to ask them other than a general query section separate from the application that doesn’t allow input of an e mail address in the section designated for it!!! We are trying to work with the agency directly as they are pretty confused with this system.
December 31, 2025
Unprompted review
Getting to know that they are renting…
Getting to know that they are renting to the right tenant by eliminating all the doubts through online screening and verification
December 25, 2025
Unprompted review
Reply from Canopy
Thank you for your feedback Sarah.
Reply from Canopy
Hi Cath! Brilliant to hear, thank you!
Zohaib did a professional work
Zohaib did a professional work. And he explained everything step by step
Really amazed and happy with the service
Made our day
Thanks for cooperation
December 22, 2025
Unprompted review
Reply from Canopy
Hi R.Nazeer! This is amazing to hear, Zohaib will be delighted to hear this. Thank you!
Process ok
Process ok, found it a bit difficult as starting new job and didn’t have all details to hand.
December 22, 2025
Unprompted review
Reply from Canopy
Thank you for leaving a review Angleena, we are sorry to hear you didn't have a great experience with us. We understand that starting a new job can make it harder to have all information to hand, and we appreciate your feedback on the process.
User interface was friendly
December 18, 2025
Unprompted review
Reply from Canopy
Hi Adebayo! Great to hear thanks!
Reply from Canopy
Thanks Daniel! This is brilliant to hear!
quick and easy to fill
December 11, 2025
Unprompted review
Reply from Canopy
Thanks Seema, this is great to hear!
There was a detail guide in all process
There was a detail guide in all process
December 13, 2025
Unprompted review
Reply from Canopy
Hi Oyetola! Amazing thank you!
Diandra was most helpful today
Diandra was most helpful today, and I so appreciated this, after a system which was not easy to navigate online and it was unclear what was required of me until she specified to tie up the expressly time-consuming process.
December 11, 2025
Unprompted review
Reply from Canopy
Hi there! Diandra will be delighted to hear this. Thank you so much!
Reply from Canopy
Hi there Achuth! Amazing to hear, thanks for leaving a review!
Etin was more than helpful
I was very apprehensive about giving financial details into a potential public space, but Erin was more than helpful in assisting me to complete all the admin needed for me to be a guarantor for my Granddaughter.
November 24, 2025
Unprompted review
Reply from Canopy
Hi J Morton! Erin will be delighted to hear this, this is amazing to hear. best of luck! Thank you!
Pleasant Staff
Holly was pleasant and listened. She made the whole experience easier. She went over and above to ensure the referencing was completed in time- thank you!
November 21, 2025
Unprompted review
Reply from Canopy
Hi there! This is amazing to hear, thank you so much!
As a tenant it's awful how you are…
As a tenant it's awful how you are treated. The website will say things have been sent to referees when they haven't. Things are sent to junk mail. Lots of invasive checks . Makes sense in a capitalist system that doesn't care about the vulnerability of being a tenant. Just want to say to any other tenants who've been treated like crap by this company (and the estate agents) that I see you.
November 19, 2025
Unprompted review
The questions were fair and direct.
November 14, 2025
Unprompted review
Reply from Canopy
Hi Mayowa! This is amazing to hear, thank you for leaving a review!
Reply from Canopy
Hi Dace! Thank you for the feedback, we really appreciate it!
yeah was easy to use
November 13, 2025
Unprompted review
Reply from Canopy
Hi Craig! Amazing to hear thank you so much!
modern and quick
November 11, 2025
Unprompted review
Reply from Canopy
Hi there! Great to hear, thank you for leaving a review!
The team were very helpful
The team were very helpful. Erin really went above and beyond and was very informed and friendly. Thank you!
November 10, 2025
Unprompted review
Reply from Canopy
Hi Michael! Amazing to hear - Erin will be delighted to hear this. Thank you for the review!
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