Canterbury HiFi Reviews 

108
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Some months ago, my broadband was playing up. One of the gents at Canterbury Hi FI advised a device which uses my domestic wiring to transmit broadband to my excellent Sony tv, previously supplied... See more

Company replied

Rated 5 out of 5 stars

Excellent experience, bought LS50 Metas and WiiM Streaming AMP. Wil was extremely helpful had LS50 setup in demo room ready for appointment and we exchanged Speakers and Amps, also covered pro’s / c... See more

Company replied

Rated 5 out of 5 stars

Our initial visit to enquire about a turntable, amp and speakers could not have gone smoother. Resurrecting our vinyl collection, after 45 years stored away, was our plan. Being able to hear the so... See more

Rated 5 out of 5 stars

I’m almost totally deaf and rely on cochlear implants to hear anything Over many years this business has been a great help, first with Sennesheiser head phones, and now with getting my Sony TV to... See more

Company replied

Company details

  1. Audio Visual Equipment Supplier
  2. Electronics Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Written by the company

Canterbury HiFi is an independent specialist Hi-Fi and Audio Visual retailer, trading for 50+ years in the historic city of Canterbury, Kent. We pride ourselves on our friendly, relaxed and honest customer service. • Knowledgeable & experienced staff • Demonstration facilities in-store • Comprehensive delivery & installation services


Contact info

4.9

Excellent

TrustScore 5 out of 5

108 reviews

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No recent history of asking for reviews

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4.9

All reviews

(108)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Canterbury hifi were brilliant from the…

Canterbury hifi were brilliant from the start to the finish. I wanted to create a cinema room and needed guidance to help me purchase all the right gear. They were always happy to help and having a shop local to me is so valuable. We are so pleased with the end result, it's amazing! I'll be back again!

January 8, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Hi Ross. Thank you for the kind review. We are always pleased to hear from happy loyal customers. Enjoy your home cinema room.

Rated 5 out of 5 stars

Project Power Box S3

Emailed Canterbury Hifi for a Project Power Box S3. Will replied that he had one and for next day delivery.

I said yes please and it arrived as stated. Can’t recommend Canterbury Hifi and Will enough.

August 11, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Chris,
Thank you for taking the time to write us a great review, we really appreciate your kind words and for passing on your positive experience.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Great service from the team

Great service from the team! They were friendly, helpful and knowledgeable! Good quality products at a range of prices to suit whatever you might be looking for.
Thanks gents, now enjoying all the music I hadn’t listened to for ages!!

August 3, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Derek,
Thank you for taking the time to write us a great review, we really appreciate your kind words and for passing on your positive experience.
We look forward to helping you again.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Two new TV's and speakers

Two new TV's and speakers and loads of additional help with the wiring - Stuart et al turned up on time and installed everything as requested.
Excellent :)

August 5, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Mark,
Thank you for taking the time to write us a great review, we really appreciate your kind words and for passing on your positive experience.
We hope your new TVs and speaker bring you many happy hours of entertainment. We look forward to helping you again.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Happy Customer

Great, prompt service. Arrived well packed and earlier than expected. Would definitely recommend.

August 4, 2023
Canterbury HiFi logo

Reply from Canterbury HiFi

Thank you for the kind review Christine. Hope you enjoy the new amplifier.

Rated 5 out of 5 stars

down loading apps and setting up a speaker

Stuart arrived this morning to connect and set up my speaker and I could not of asked for a better service.He not only did his job very proficiently he showed a great deal of patience in helping me understand.

August 11, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Elaine,
Thank you for taking the time to write us a great review! We thank you for your kind words and for helping spread the word about the service(s) we offer.
We hope your new speaker brings you many happy hours of listening,
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Very good from the beginning

Will, walked me through the details of my purchase helping in every way possible, which was reflected in a first class delivery

July 28, 2023
Canterbury HiFi logo

Reply from Canterbury HiFi

Thank you for the kind review. It was a pleasure to do business with you.

Rated 5 out of 5 stars

Fantastic experience using the new Record cleaning service...

Fantastic experience using the new vinyl cleaning service. They have a state of the art Pro-Ject VC-S3 record cleaning machine that cleans up old vinyl into sounding brand new. It works wonders! You can get it done while you wait and takes no time at all.

Canterbury HiFi really are a class above. Great range of A/V equipment, really helpful and knowledgable staff and great value. Thoroughly recommend.

July 27, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Hi Will.
Thank you.
That's a great review. We're so glad you were impressed with our record cleaning service, and hope to see you again soon.

Rated 5 out of 5 stars

Really excellent service

Really excellent service! Staff were very knowledgeable about all their products and offered really great advice. I purchased a new amplifier and very happy with it. They are far better than their larger competitors and I will certainly return.

July 22, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Thank you Neil for the kind review. We always aim to give customer service way above the usual 'bigger stores'. We hope you enjoy your new amplifier.

Rated 5 out of 5 stars

Helpful and knowledgeable staff.

I have bought hi fi kit 4 times from Canterbury Hi Fi over the last few years. On each occasion I found the staff very helpful, well informed about the products they sell and willing to take the time in demonstrating the kit to make sure I got what was right for me. I have just bought a pair of Meze earphones from them which I am very pleased with. A mid price pair that are great value for money. You can also go in for advice at any time and there is no pressure to make a purchase.

July 20, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Deryck,
Thank you for taking the time to write us a terrific and glowing review! We really appreciate your kind words and for passing on your great shopping experiences with us over the years for others to see and read.
We hope your new Meze headphones bring you may happy hours of listening.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Excellent Service

You only find out how good a company is when things don’t quite go according to plan. I made the mistake purchasing an item which was too large to fit. Canterbury hifi exchanged it for a replacement item in a weekend sale at a very good price and refunded the difference with no problems whatsoever.

June 27, 2023
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Kenneth,
Thank you for taking the time to write us a great review! We really appreciate your kind words. We always put our customers needs first, we are pleased to hear that we resolved your purchase and that you are happy with the outcome. We hope your enjoy your new item.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Great Experience

Canterbury HiFi provided us with an incredible sound system. They were very responsive to questions about delivery, and answered all of our queries relating to setup. Highly recommended!

June 19, 2023
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Colm,
Many thanks for taking the time to write us a great review! We appreciate your kind words and for passing on the great experience you received for others to see and read. We hope your new Hi-Fi system brings you many happy hours of listening.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Bargain price great service

Great bargain, courteous and friendly communication, prompt delivery

June 21, 2023
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Colin,
Many thanks for taking the time to leave us a 5 star review and for your kind words.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Very good experience

Very good experience. It was a graded B product and I wanted some photos of why and i got them and an explanation quickly.
Purchase was quick and delivery reasonably priced and I got the items 2 day later.

June 7, 2023
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Adrian,
Thank you for taking the time to write us a great review! We appreciate your kind words and for passing on your positive shopping experience with us for others to see.
We hope your new speakers bring you many happy hours of listening.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Great service and well priced

Popped into here looking to update my 30 year old well loved hifi. A great array of kit is on display in the showroom and I had already been googling what I wanted , which they had in stock. The salesman politely ask me if I needed help and very expertly answered my questions on my shortlist. He then offered to fire up the amp and speakers I was looking looking to buy in their demo room. This helped greatly to form an opinion on exactly what I wanted and the salesman also demonstrated a few options to help with my budget. Great service . Needless to say I came out of the shop with a new setup that I am confident I will enjoy. They also very kindly carried the array of boxes to my car, which was parked in the handy car park on site. Great buying experience with good knowledge, great kit and helpful staff . Perfect.

May 27, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

We're delighted you found our service and expertise useful in making the right choice for you with your new hifi system. We look forward to seeing you again soon.

Rated 5 out of 5 stars

FIRST CLASS SERVICE

This morning Phil came to our house and set up our Ruark 5. I should explain that we are pensioners and not very tech savvy! However, he was extremely patient, set everything up and carefully explained how to use all the different functions. We now have a superb sound system - CD player, internet and DAB radio, and phono. We understand it all and can even bluetooth from our iphones!! We are very happy pensioners and delighted with the service we have received. If you, like us, are not up to speed with modern technology, Canterbury Hi-Fi is the place to go. You won’t be disappointed.

May 31, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Dear Bev,
Thank you for taking the time to write us a great review, we really appreciate your kind words and for sharing your positive experience and service received.
We hope your Ruark R5 brings you many happy hours of listening.
Best regards, Canterbury HiFi.

Rated 5 out of 5 stars

Well worth a visit

I cannot praise them enough, I was having problems with my system & needed to replace some components, it was so refreshing to speak to someone who knows what they are talking about & is patient enough to help sort it out and not just trying to sell you something that’s not needed, they went out of their way to sort out the equipment I needed. Thank you Will & colleague.

May 26, 2023
Unprompted review
Canterbury HiFi logo

Reply from Canterbury HiFi

Thanks for the kind review Rob. We hope you enjoy your new equipment.

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