Canterbury Australia Reviews 

693
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 687 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent quality and comfortable fit of the clothing and products, often noting their durability. Many consumers also highlight the impressive speed and promptness of the delivery service, finding the online ordering process straightforward and the website easy to navigate. However, some people mentioned significant delivery delays and order processing issues, including items not dispatched or incorrect duplication. A few reviewers also noted product sizing discrepancies or inadequate descriptions, leading to unexpected fit, while some experienced specific quality changes in certain items.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality, often highlighting great fit, comfort,... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and quick... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as unreceived items, delayed... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers finding it easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great online outlet.. easy to navigate.. My only concern was the fitment of garment. The pants seemed slightly odd dimensions.. The pants were very big between the waist and forks.. Apart from tha... See more

Company replied

Rated 4 out of 5 stars

The service and speed of delivery were excellent — very impressed with how quickly my order arrived. The only reason I’m giving 4 stars instead of 5 is that the shorts seem to be a lighter material an... See more

Company replied

Rated 4 out of 5 stars

Easy to deal with received on time as always qualtity still remains long after the price is forgotten

Company replied

Rated 4 out of 5 stars

Ii havent received my items yet nil stock, but the quality of the clothing is always good happy to wait.

Company replied


Company details

Information provided by various external sources

Canterbury of Australia was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play. The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury's commitment to developing innovative and high performance sportswear is recognised across the globe, with athletes from all sporting disciplines opting to wear Canterbury BaseLayer and Compression products. Canterbury Compression is proven to enhance blood flow, wick sweat away from the body and aid recovery, ultimately increasing levels of sporting performance. We are proud to align ourselves with the likes of Geoff Parling, who openly endorses both our technical products and lifestyle garments. The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.


Contact info

3.7

Average

TrustScore 3.5 out of 5

693 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(693)

687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding quality.

The fit, quality and wearability of the garment were top notch. It was easy to navigate your ordering process and delivery was swift. I intend to order a second one of these to keep just in case you discontinue this style!

May 11, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Boots were reasonable priced and sizing…

Boots were reasonable priced and sizing was spot on, good quality and extremely light boots.

May 5, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Very easy to order parcel arrived early…

Very easy to order parcel arrived early very happy brilliant all round

May 5, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Quick

Quick, reliable and a fantastic product.

May 24, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

I loved the products I received

I loved the products I received, I am so happy to play in the gear I ordered. The boots are good looking and comfy! The shirt fits just right and is breathable!
Love this brand

May 10, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Love the brand

Love the brand, always great quality.

May 4, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 2 out of 5 stars

Advertised goods not in stock

Ordered a head protector along with some clothes (7 May) and took days to receive a dispatch confirmation (12 May) that the headgear advertised wasn’t actually in stock and order cancelled (12 May). Headgear been reimbursed and no problems with clothing and quality just disappointing.

May 7, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

The item was refunded a number of times…

The item was refunded a number of times and then removed from the website 4 days later with no reasoning for refund given. I ended up buying from another place since there was no easy point of contact as the phone number would not connect

May 2, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello Thomas,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Item was advertised as in stock so I…

Item was advertised as in stock so I purchased only to have been sent an email next and money credited back saying item out of stock and not available

May 2, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Love your Canterbury shorts for working…

Love your Canterbury shorts for working and walking, great way to purchase them.

May 1, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Easy

Easy, fast order & delivery

May 6, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Failure to deliver service

Took an order and then advised me after you took my money and went to send it, that you no longer had the product :(

May 4, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Instead of a store exchange having to…

Instead of a store exchange having to send the whole item back then be refunded then re purchase is just annoying

April 30, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

We appreciate you sharing your feedback regarding our exchange process. We are actively working to improve this experience for our customers.

A message has been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars

Excellent the clothing is very good and…

Excellent the clothing is very good and cheaper than the shops

May 5, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good product quality. Reasonable price

May 5, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Very happy with the product prompt…

Very happy with the product prompt delivery everything was there as ordered good system for ordering with one exception maybe just me maybe not but when you look at something it tends to put it in the basket without you actually putting it in the basket I looked at something by accident and it kept popping into the basket till I deleted it from the basket. It would be easy and I did this. My previous order to put the order through not realising there was something in there I didn’t want because of the same event but outside of that hundred percent.

May 5, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Good communication

Good communication. Perfect sizing. Quick processing and delivery.

May 4, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

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