Canterbury Travel Reviews 

Outstanding booking experience. Both Saima and Jacqui were really responsive and helpful - couldn’t ask for more!

Thank you to the lady my daughter spoke to last night when we realised the Gatwick flights to Luosto for Christmas 2023 were fully booked. She advised us to consider Stansted to Suomu which we did. I booked this wonderful-looking family trip for a large group of us this morning. Carl, you were so helpful, friendly and professional, despite the problems with your phone, and our documents have already been emailed and sorted. We can’t wait for our Christmas holiday!

The gentleman was very professional and answered all my questions in a pleasant manner, he was very helpful and explained the trip in great detail.

Even before booking, I knew this was going to be a fantastic holiday. I had heard such lovely things about Canterbury Travel and in the Social Media forums everyone was always singing their praises.
Family of 6, 4 kids (19, 15, 7, 6).
We were a little worried that the older boys wouldn't enjoy it, but we couldn't have been more wrong. All of the activities leading up to the discovery of Santa were suited for all ages.
The main Elves were great and the supporting Elves were even better; keeping the kids entertained by making them laugh and playing in the snow with them.
Everything just seemed to work well and never crowded, just our single coach.
Picking up the suits and boots, simple and efficient and everyone with a happy demeanour.
The 2-bed Cabin we stayed in was perfect. Enough room for the 6 of us and a great adventure at every mealtime, suiting up and sledging to the restaurant. The giant "no sledging" hill back from the Kelo restaurant was the kid's favourite :)
The only slight criticism was the announcements on our coach, they were not always the clearest in terms of timings. The girls were great, but it seemed like they hadn't been doing the role for a long time.
On Boxing Day, the free day, we decided to go Skiing in Luosto, booking lessons for the whole family. Awesome experience and we were all masters and very much tired after the 90 minutes.
Conclusion. Such a magical holiday and both adults and kids were blown away by how beautiful Luosto was and the activities were just perfect. The days were tiring, but perfect.
Thank you Jacqui and team.

We had the most amazing magical 4 day break in Luosto. Every tiny detail was covered to make it truly magical. We travelled with 2 teenagers 16, 15 and a 10 yr and disabled 8 year old. Canterbury travel from start to finish made sure everything was in place to cater for us. We all said it was the most incredible time and so glad we did it, bought back all the magic of Christmas. Our tour guide Chloe was exceptional and nothing was too much trouble.
Our coach was B the best too, always singing. We would go back in a heartbeat.
I absolutely would highly recommend Canterbury Travel and so many of our friends did to us too.

Serena was very helpful and knowledgeable about the holiday and the location of accomodation in relation to hotel and restaurants etc and giving pros and cons on various options.

Serena was so helpful and friendly. Very knowledgable and had a lovely manner. We are pumped about our impending trip!!

Don't ever use this company. Watchdog with Ann Robinson crucified them. The BBC filmed my horrendous experience. Cannot set correct date.

Was due to fly tomorrow been poorly in hospital with high blood pressure and today after lots of asking and being told yes the gp told me I was unfit to fly rang Canterbury straight away as I’d got a medical letter to see if could transfer all the party to next year with any extra costs or cancel. They weren’t prepared to even ask me what was wrong the attitude on the phone was go or lose money. So half the party are going me and my partner will not be going and I most definitely will not be booking with them next year when I’m fit to fly and not tomorrow 22/12/22

Cabin accommodation was excellent; tour guide was excellent.

However the food was absolutely disgusting - nuggets and chips, turkey twizzlers and chips, no fresh produce - the breakfast was one of the worst I have ever experienced. The food was completely sub-standard given the high cost of the package.

Regarding activities, Day 1 was too long and activities were packed together. Kids were exhausted, hungry and hysterical by the end. Day 2 we had a lot of spare time. Why not spread the activities more evenly over the 2 days? Also, ALOT of time wasted playing unnecessary “snow games”. By day 2 nearly everyone in the group had had enough of playing these games in the freezing cold and wouldn’t even get off the bus when told to.

Overall, I would not recommend Canterbury Travel for a Santa Experience and the majority of the parents in our group all felt the same.

Berni supported me through last minute changes and was so helpful and patient with me. Well done and thank you!

We travelled to Enontekio Finland with Canterbury Travel for the day. The day was amazing, the place was fantastic, plenty to do & not over crowded as there were only 2 planes of people there. Only thing that is needed to improve the day is to make the suit & boot collection better - that part of the day was very chaotic. Other than that highly recommend the day - was an awesome experience - loved it

Just brilliant, really helpful so I couldn’t ask for more.

The booking process was very easy. The website is easy to use and has all of the information you need. When I made an enquiry I was emailed a quote and Michelle made a courtesy call. I wasn’t in a position to book at that time. I received another email about my enquiry but didn’t feel pestered. During booking Michelle was very friendly and explained everything clearly. I would definitely recommend Canterbury Travel.

Such an easy booking and payment system. Canterbury travel kept me fully informed throughout the process. This is my second time using Canterbury Travel for a Lapland trip. I would not hesitate to use them again. Brilliant.

From making the enquiry online to booking the whole process was quick and easy.

I wasn't hounded after making the enquiry and allowed to take my time deciding, unlike another company who have called a few times and emailed me everyday which put me off.

The lady I dealt with via email was so helpful and the man who I booked on the phone with sounded genuinely interested in helping and polite. Really good customer service

The Portal was easy to use and straight forward to use with plenty of information.

Easy to complete passport details, pay outstanding amount and terms and conditions. Simple and easy way to complete the details. Looking forward to the holiday.

Excellent travel company and outstanding customer service. So Helpful in helping me book my trip to lapland with my special needs son. Thanks Canterbury travel