Carcashpoint Reviews 2,948

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the quick and transparent process, especially regarding payment transfers. Reviewers also commend the exceptional customer service, noting the team's understanding and willingness to assist throughout the entire process. However, some people were dissatisfied with the customer service, mentioning rude interactions and a lack of helpfulness when issues arose. A few other people also felt that the payment structure was unclear, leading to situations where they ended up paying back more than the initial borrowed amount.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and... See more

Service

Consumers find service to be positive, highlighting its quickness, efficiency, and helpfulness. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure t... See more

Rated 5 out of 5 stars

Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick... See more

Rated 5 out of 5 stars

Every step of the way, they were so helpful and 100% transparent. Hollie, my accounts manager, took it upon herself to ensure at any given time, she would explain or assist in every way possible. With... See more

Rated 5 out of 5 stars

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Information provided by various external sources

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Written by the company

The UK's favourite logbook lender

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I can not thank Jhandan enough

I can not thank Jhandan enough, she was extremely polite and helpful.

Showed a lot of understanding to my situation.

I would highly recommend Car Cash Point.

Thank you again.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to Candan today and she was very…

Spoke to Candan today and she was very helpful with the problem I was having with an overdue payment.
She was very professional and understanding of the issues I am currently having and done everything she could to help me with my problem. Thank you Candan

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Candan was very helpful

Candan was very helpful when I was arranging to Seattle my loan. I would highly recommend Car Cash point they have been so easy to use I have been a customer with them over the last 10 years.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Pulled me out of a hole twice. Process was easy and everything was cleared explained at each stage so there were no surprises. Was able to pay off early with no hassles. Every interaction I had was friendly, professional and understanding.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Unknowingly bought a car with…

Unknowingly bought a car with outstanding finance which was recently written off, emailed my concerns and within minutes Janisha replied to to say marker removed and also attached up to date HPI report, fantastic service

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

Worse company ever

Worse company ever, took my car without any warning, I'm still waiting for them to auction it, my wife has had a mental breakdown now, no compassion, you can never get through when phoning them STAY AWAY if you don't want to pay loads off interest

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I had no expectations in getting this…

I had no expectations in getting this loan approved, but when they agreed I nearly cried. I was in need of this loan due to an emergency, and CarCashpoint were there, with kindness, compassion met with High Professional standards! The money put in my account about 75mins from signing the documents! Can't really complain about that at all. 5 stars from me!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Very smooth process

Very smooth process. Helped me when I really needed it. Paid off sooner to save on interest, received my logbook back within 2 days. Great service. Would recommend.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing the whole team are…

Absolutely amazing the whole team are so helpful and professional, Paul Andrew Hollie and Christina are just star quality and world class, brilliant company and super supportive, they go the extra mile and really care about their customers thank you so much !!!!!

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Please stay well away from this…

Please stay well away from this company!!!! I got a 1000 pound loan against my Range Rover it was a total loss due to insurance the insurance company sent payment to them Thursday the 11th by the time they got back to me I owed them another 294 pound when my monthly payments was 163! I have already payed 1500 to them in 3 months for a 1000pound loan and customer service needs upgrading as thereattutide stinks! Stay away from this company as they just want your log book and car they are not getting a penny from me and are now taking these to court stay well away

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY NOT WORTH HASSLE

Have used this company few times always been a good experience but this time unfortunately not my car was written off and insurance paid my settlement which was easy but unfortunately few days later get email stating I'm due a refund due to over payment that's ok i thought so gave my details for refund to go into was told it will go in by Friday that was last week now waiting 10 days for refund and no help at all which is why I now have to complain due to it seeming they are trying to avoid paying me

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Got help in a difficult time

Got help in a difficult time. Everything was explained in so much detail and felt comfortable and at ease signing up for the loan. Hollie has been an absolute star and so patient with me, answering all questions I had. Thank you!

January 15, 2024
Unprompted review

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