careium.co.ukReviews 

I spoke with Sophie to arrange for safety button to be installed and connected and I must say she was very helpful. She was lovely and got things sorted right away, she did everything so I had nothing to do, which was great. I am really grateful for her kindness and thank her so much. Kind Regards Sheila Sims

The Person who l spoke to Careium was very helpful...My inquiry was for a Fall Detector...with in few minutes my fall detector was ordered...l have received my fall detector and it's up and working...

Very helpful and empathetic customer service from Angela Robison during my recent call, many thsnksy

Yamin Adam most polite and knew the Carium system well and especially about the new Abbey life line.He kept me in touch of each phase I went through to get this new device and sent me the form by email which my son helped me with.He also gave me the new cost.

Two weeks earlier I had spoken to a young man who had promised to send me a pendant in 5 days time which never arrived.He was not up to scratch and did not know the knew system.

Also I tried to speak to your finance team and after 15 minutes wait on the phone listening to the same music,gave up and tried another number and was grateful to get Yamin Adam who sorted out my requirements with acaring attitude and could not have done more so I was very impressed.You are lucky to have such a member of staff.

Very helpful and understanding customer service rep Angela Robinson who was able to make arrangements to upgrade system for the following week.

The young lady I spoke to, Sophie Farrant, was friendly helpful and efficient, she was patient when I needed to check information, Sophie made the a hole experience easy

Spoke to Angela Robinson, very helpful lady, answered all my questions. Arranged for engineer very quickly.

Angela Robinson was very helpful sorted the problem that the engineer couldn’t count be more helpful lovely lady did exactly what she said she phoned back the next day too excellent 👍

Options upon ringing Carieum very straightforward and I didn’t have too long to wait to get connected to a staff member. Angela Robinson was my person and she was very efficient in dealing with my enquiry. She explained what would happen next and asked me if I needed any further support. I was very satisfied with her customer care and the ease with which she dealt with my enquiry.

The lady I dealt with is apsolutly brilliant at her job and did everything I asked about. Set up my medication list and my needs I been with these people for a long time and things changing because of digital. My health as has changed so I have gone for fall alarm and GPS and this Lady Angela sorted it all for me properly so thank you for your support and time K. L. TOWERS 🌹💖👍👊

Angela was very helpful and kind when I arranged for the Caroline to end

Sophie helped my mother-in-law with ordering her alarm. She was very patient with all the questions she had, friendly and caring. Great assets to the company!

Unlike some (not all) companies I’ve had to deal with recently regarding health, welfare issues for my 96 year old mother, it was great to be dealt with very very promptly and professionally…..

I called Careium to open an account for my mother regarding her emergency pendant alarm . Clive Tong was extremely helpful and informative. Thank you Clive for all your help and being clear on what your service provides . Extremely grateful.

Your service has been efficient & reassuring when offering a sense of safety while my Dad suffered ill health. In wrapping up matters after his death, your rep Clive Tong was thoughtful and sensitive, as well as practical - very much appreciated.

Angela Robinson provided excellent customer service, helping my aged mother and me through the process of selecting the right equipment from Careium for my mother. Angela was patient, attentive and efficient.

Angela Robinson was very courteous and responded quickly

The customer service I received from Charlotte Young and subsequently Sophie Farrant was exceptional. This is why I am a client of Careium.

I hope that the service from all staff mirrors the service I have received from both these members of Careium.

Thank you,

Angela Robinson listened to me with empathy and understanding and sorted out my problem promptly

I spoke to Angela Robinson who was able to deal with my father’s account without all the usual palava that most companies put in place asking me to provide Powers of Attorney before they would speak to me. Thank you for making it so simple I wish BT and the banks would be as accommodating for those trying to help elderly parents. Glad to see some companies still operate some common sense procedures.