Carhartt Work In Progress Reviews 1,090

Customer communication was very helpful and quick, and I love the high quality of the products. There is one unfortunate problem that makes online ordering difficult: unfortunately, the delivery company (Hungary) is inaccurate, unreliable, and communicates terribly. It would be great if this could be changed, because it makes ordering difficult.

Great tracksuits bottoms - fit perfectly, great colour. I love them. Well worth the money.

Exceptional customer service at the Earlham St store Covent Garden. I’m sure all the staff are brilliant, but Patrick went above and beyond for me and my son. He was super friendly, understanding that not every lad is a size 32 and doesn’t need to feel rubbish because of it (which had been our miserable experience in the Levi’s store). He helped with styles, advice and even held an additional pair of jeans by phoning through to another store. We spent a small fortune, but I’d go back because of such a great experience.

Quick quick quick words words I'm running outta words damn

Amazing as allways.

I had an issue with a return and the customer service team were both super helpful and speedily responsive throughout the process, ultimately solving the issue for me. It’s good to see a company take such care of their customers when problems are raised to them!

I declared a defective item 3 months after purchase date and after investigating they accepted and returned the money as they should. No difficult process, clear steps of verification, very polite and professional employees

Bought two pair of pants. The price on the webshop was unfortunately not was I was charged.

I was told I was paying the right amount and the price on the website was wrong.

I have asked for a refund. No feedback. Just incompetence claiming I paid what I should, not recognizing the fault is on Carhartt side.

Scammers.

Stating one price ang charging another is illegal and theft.

"Computer says no"
Just had the worst customer service in the shop and had a chat with the store manager (a woman).
I bought a dark green pants in the store 6 weeks ago and I have washed them once as suggested by Carhartt and now they have lost a lot of colour and have white stripes all over them.

I have been a loyal Carhartt customer for over 25 years and have never had to complain over anything so I find it really odd to meet this new customer service attitude.

Clearly this is a production fail, as there is another customer complaining about the excact same thing, with the same pants, same colour, same store about a week ago.

You pay a premium price for these products so you would think that the attitude towards the customer should be a little more professional.

Not ok.

Great, nothing bad to say!

Thank you for the very good service. Employee was very nice, very helpful and patient. Package received quickly and well-groomed. Thanks, thanks, thanks!

Due to a problem with the connection to my bank account I have ordered by mistake the same items twice and so payed twice. I called the company in Germany and the problem was solved by the end of the day: one order canceled and my account refounded.
Thank you Andy for your quick and efficient work.

There's a good product range but delivery times can be exceptionally slow

Having ordered three weeks ago, UPS has lost my parcel and delivered it to an incorrect address.

What’s followed has been one of the most bizarre cases of inept customer service I’ve ever experienced. Every time I speak to carhartt or UPS I get a different answer as to my parcel is going to be delivered today/it was delivered yesterday/we can’t find it/we found it.

The carhartt help staff are unbelievably rude and brief in emails and seem to be suggesting I’ve received the parcel and am pretending I haven’t when UPS have now admitted delivering it to an incorrect address and having a photo of a random house that isn’t mine. There is no dispute procedure or mechanism to contest any of this, I’m just told to wait and come back later.

Just don’t bother and order from another site even if you like the brand.

I’m seriously concerned I won’t get my money back and the parcel is long gone, and have no faith in carhartt resolving this.

The Carhartt backpack I recently bought for my son to use at school didn’t come with chest and waist straps. Thanks to Sabrina from Customer Service Ecom, we got the spare parts to make them ourselves.

When the first package didn’t arrive, Sabrina immediately arranged to send it again.

My son now bikes with comfort and confidence to school with the backpack sitting safely and securely. (He is 9,5 years old and in 3rd grade) <3

Warm, thoughtful service like this really makes a difference – thank you, Sabrina!”

The worst customer service experience I’ve ever had. No consideration for me whatsoever. No attempt to deliver my parcel or to communicate the whereabouts of my parcel for a matter of weeks, and then absolutely no resolution offered at all. Complete waste of my time.

Items are good, communication with customer service is allright, but logistics are terrible. First parcel was never deliverd. Got my money after 3 weeks. Second parcel I had to return and it took 4 week to deliver the parcel back and eventually 6 weeks to get my money back.

I just bought some trousers from WIP . And they arrived when they said they would , however a 4 hour window for delivery without any update when driver is near is not ideal . WIP use ups and they have an appalling record so is was sceptical , but item arrived on the third hour . Buying trousers on line most will give clear waist and leg sizes however WIP just put sizes like this 33/30 I emailed asking which was waist which leg and just never got a straight answer had to go to the WIP shop in London to get clarification . All in all was pretty happy .

Andy was very clear and useful. She came up with a solution very fast which is what I needed and answerd my emails with minutes after I sent them. This is how customers service should work all arround the world. Thank you very much.