Carine Store Reviews 131

TrustScore 1.5 out of 5

1.4

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Rated 4 out of 5 stars

I wish there was a ZERO Star! Date i ordered 18-05-2021 Helpline#⁶⁰⁷⁴³⁸ three4nine8it was not as advertised wrong size !!!!!!!!!!!!!!!!!!I ordered over $700 worth of clothes and shoes from this c... See more

Rated 1 out of 5 stars

They have changed their name again. Laura Store Fashion. Cheap clothing, one item smells terribly of chemicals. Return process leaves high uncertainty of ever seeing any money back.

Rated 1 out of 5 stars

Jesus - not even a -star rating would describe this "store"! I wish I had read all of the reviews before I ordered anything from this unbelievably bad inline store! 6 months in - I've only recieved on... See more

Rated 1 out of 5 stars

Carine Store shipped me actual garbage that was so moldy my post office refused to ship it back due to the smell. Then they used this as an excuse not to refund me. "Customer support" is abysmal. Th... See more

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Women's Clothing Store

Information provided by various external sources

Launching in 2017, Carine Store is an online fashion destination for both men and women, born of the need to provide cool and modern closet classics.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

131 reviews

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Rated 1 out of 5 stars

Denies Receipt of Return, No refund

I purchased a rain jacket two months ago. I believe the company is incorporated in Spain, merchandise arrived from China, returned item (because of fit , fabric and construction ) to the UK. Went back and forth online with Courtney who simply persisted in saying that the return hasn’t arrived. No refund, no customer service, no nothing. Never buy from this unreputable organization. You’ll regret it.

July 31, 2019
Unprompted review
Rated 1 out of 5 stars

Do not buy. This company is not reputable. Takes your $$ and no merchandise.

Definitely DO NOT BUY FROM THIS COMPANY!
They are not reputable and do not stand up to their responsibilities as a company. I purchased a rain jacket from them (a UK based company! To find out that they are China based!).
The coat never arrived. It was promised in 2 weeks. It’s more than 4 weeks later. Still no coat. Their Customer Service... Courtney... keeps telling me to contact my postal service here in the US with a tracking number that the USPS cannot find. Can not confirm shipment. Cannot tell me where the package is. Courtney will take no responsibility. Carine has kept my money and I don’t even have a product in hand to review! DO NOT DEAL WITH THESE PEOPLE. THEY ARE LIARS.

July 26, 2019
Unprompted review
Rated 1 out of 5 stars

Black Windbreaker from Carine-Store

I purchased a windbreaker from Carine-store online. It arrived from China about 14 days later. It was cheaply made and was not flattering. I contacted their customer service. Took 2 days to get a response. They wanted pictures of the coat and a reason for the return. I supplied the requested information, another 1.5 days wait. I then receive a message to return it to an address in the UK, this must be mailed off in 48 hrs or no return. It cost $30 to return the darn coat to the UK. The company has a US number in NY, but this phone always just gives an automated response. Also, if you want to chat with someone “live” on their site it directs you to send an email to support. I will NEVER purchase from them again. No excuse, just terrible!!

July 22, 2019
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company BEWARE

Do not buy from this company! I bought 2 windbreaker jackets in black- run small, didn’t fit, & one was defective. When contacted to return they wanted photos & reasons for return. They really don’t want to provide “hassle free returns & money back guarantee”. Then provided all kinds of time constraints. Also, you also have to send to the UK for return, makes it not worth it to return inexpensive crap if you live in the US. Waste of money! BEWARE!

July 20, 2019
Unprompted review

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