Carmotion Reviews 1,392

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Completely ignored! I enquired about a vehicle via WhatsApp and heard nothing back. I then sent another enquiry 4 days later and got a response but didn’t answer all my questions. I asked another... See more

Rated 5 out of 5 stars

Called in just to looked round and to try and find a car which my wife was able to get in and out of with ease was allowed to try any car we wanted with no pressure salesman just gave us the keys... See more

Company replied

Rated 5 out of 5 stars

Gernell, the salesman was excellent. He answered all our questions honestly and fully pre-sale, and fulfilled all his promises when we picked up the car such as having removed small scratches, windscr... See more

Company replied

Rated 5 out of 5 stars

We were looking for a car but were really indecisive…Nick was really patient with us and suggested many cars he thought would be suitable but was also honest regarding cars we chose that he didn’t thi... See more

Company replied

Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Car Finance and Loan Company
  4. Motor Vehicle Dealer

Written by the company

Why choose us? Who is Carmotion Carmotion is a family business that has been in the trade since 1987, and on the same site since 1990 providing excellent quality and value to our thousands of satisfied customers. The three brothers have over 80 years of motor trade experience that shows with the stunning selection of cars on offer. Location Spread over one super site, you have the choice to browes hassle free and at your own leisure our extensive stock of hand picked cars. We have thousands available and our advisor will be at hand should you need help with your choice. Our wonderful team Hand picked, recruited, trained by the owners to give you honest advice. Onlike our competitors we don’t have staff turn over and when you become one of our customers you will see the same member of staff when you return to buy your next car. Here at Carmotion we are a family and would like you to become our newest member. We can promise that there will be no presurised sale at all. That is our guarantee. Our cars sell themselves, our team are on hand to give you expert advice when or if you need it. Our Promise • The best cars the market has to offer and hand picked by the owners. Every car is priced checked before been offered for sale. Then price checked daily to ensure the car is the cheapest on the market for a like for like car, this is our promise. • Every customer is treated like Family and this is our promise. • Prepared to a standard, not a budget, this is our promise. • Even after you've bought we're still here for you this is our promise assist. • We are so proud of our service, we've even partnered with Trust Pilot, so you see impartial reviews from our customers, rather than just the good ones.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars
Carmotion logo

Reply from Carmotion

Hello Khurram Shahzad,

Thank you for your kind words and 5-star rating for Paul. We're delighted to hear that he provided you with great service.

If you have any more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.

Thank you for choosing Car Motion, and we hope you have a wonderful experience with us!

Best regards,

The Car Motion Team


Rated 5 out of 5 stars

Very good used car dealer

I was dealing with nick extremely helpful made the whole process very easy traveled from Glasgow great prices and cars were impressive

September 1, 2023
Carmotion logo

Reply from Carmotion

Hello David,

Thank you for sharing your experience with Nick and Car Motion. We greatly appreciate your feedback.

We're pleased to hear that Nick was extremely helpful and that he made the entire process very easy for you. Customer satisfaction is our priority, and we're glad that Nick's assistance met your expectations.

It's wonderful to know that you traveled from Glasgow to visit us, and we're delighted that you found our prices great and our cars impressive.

If you have any more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we hope you have many enjoyable journeys in your new car!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Another great car bought from Carmotion

Another great car bought from carmotion,think this is my 5th consecutive.No pushy sales people allowed to browse with no hassle.Can even test drive alone which gives you chance to get a feel of the car without feeling pressured.Nick is brilliant very professional and friendly nothing is too much trouble.Thank you so much

September 1, 2023
Carmotion logo

Reply from Carmotion

Hello Mrs. Tracey Haigh,

Thank you for being a valued and loyal customer of Car Motion, and for sharing your wonderful experience with us. We greatly appreciate your continued trust in us.

We're thrilled to hear that you've purchased another great car from us and that you've had a positive experience during all your visits. Providing a hassle-free and pressure-free environment for our customers is something we prioritize, and we're glad that you've been able to browse and test drive at your own pace.

Nick's professionalism and friendliness shine through, and it's fantastic to know that he provided you with excellent service. Your satisfaction is important to us, and we're pleased to hear that nothing was too much trouble for him.

Thank you once again for choosing Car Motion. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.

We hope you enjoy your latest purchase, and we look forward to serving you again in the future!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Very welcoming

Very helpful service, welcoming with no pressure whilst car shopping. 3rd car here i would definitely recommend

August 31, 2023
Carmotion logo

Reply from Carmotion

Thank you for sharing your positive experience with Car Motion. We greatly appreciate your feedback.

We're delighted to hear that you found our service to be very helpful and welcoming, without any pressure during your car shopping experience. Providing a relaxed and customer-focused environment is important to us.

We also want to thank you for being a repeat customer, as this shows your trust and satisfaction with our services. We truly value your recommendation.

If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we look forward to serving you again in the future!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Indecisive Customers!

We were looking for a car but were really indecisive…Nick was really patient with us and suggested many cars he thought would be suitable but was also honest regarding cars we chose that he didn’t think would suit us long term. Eventually Nick found us a car and we’re really happy with it. Purchasing was really easy and Nick communicated really well. We’ve had the car for about twos months now and it’s been fab!

June 30, 2023
Unprompted review
Carmotion logo

Reply from Carmotion

Thank you for sharing your experience with Nick at Car Motion. We greatly appreciate your feedback.

It's wonderful to hear that Nick was patient and helpful in assisting you during your car search. Providing honest advice and suggestions is important, and we're glad that Nick's guidance led you to a car that you're really happy with.

We're pleased to know that the purchasing process was easy and that Nick's communication was excellent throughout. Your satisfaction is important to us, and we're delighted to hear that you've been enjoying your car for the past two months.

If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we hope you continue to have a fabulous experience with your car!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Very efficient service

Very efficient service, car looks to be exactly as described and fairly sold. Brook provided an effective sales process and was a pleasure to deal with

August 29, 2023
Unprompted review
Carmotion logo

Reply from Carmotion

Hello Martin,

Thank you for sharing your experience with Car Motion. We greatly appreciate your feedback.

We're pleased to hear that you found our service to be very efficient and that the car you purchased matched the description and was fairly sold. Providing accurate information and a transparent sales process is important to us.

It's fantastic to know that Brook provided you with an effective and pleasant sales experience. Customer satisfaction is our top priority, and we're glad that Brook's assistance met your expectations.

If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we hope you have many enjoyable journeys in your new car!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

No pressure sale

Gernell, the salesman was excellent. He answered all our questions honestly and fully pre-sale, and fulfilled all his promises when we picked up the car such as having removed small scratches, windscreen chip etc. The sale went smoothly and we didn’t feel pressured.

July 19, 2023
Unprompted review
Carmotion logo

Reply from Carmotion

Thank you for sharing your experience with Gernell at Car Motion. We greatly appreciate your feedback.

We're thrilled to hear that Gernell provided you with excellent service. Honest and informative answers to your questions are essential, and we're pleased that he fulfilled all his promises, including addressing minor issues like small scratches and a windscreen chip.

Creating a pressure-free sales environment is a priority for us, and we're glad you didn't feel pressured during the sale.

If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we hope you have a fantastic experience with your new car!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Many thanks to the freindly sales team

Many thanks to the freindly sales team. With no hassle layed back approach what a refreshing change . Also offering a good affordable 3yr extended warranty. They trusted me to take the suv for a test drive . now i own this lovely motor. Thanks

August 19, 2023
Carmotion logo

Reply from Carmotion

Hello Mark,

Thank you for sharing your experience with the friendly sales team at Car Motion. We greatly appreciate your feedback.

We're delighted to hear that you found our laid-back and hassle-free approach to be refreshing. Trusting you to take the SUV for a test drive is part of our commitment to providing a comfortable and customer-focused experience.

It's wonderful to know that you now own a lovely motor from us, and we appreciate your trust in choosing Car Motion.

If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we hope you enjoy many great drives in your new SUV!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Audi no pressure

Mike and the team were fantastic from start to finish no pressure selling nice and relaxed all the way through from buying to collection day.
5 star service

August 18, 2023
Carmotion logo

Reply from Carmotion

Hello Janie,

Thank you for sharing your experience with Mike and the Car Motion team. We greatly appreciate your feedback.

We're thrilled to hear that Mike and the team provided you with fantastic service from start to finish. Our commitment to a no-pressure and relaxed buying experience is important to us, and we're pleased that you found it to be a 5-star service.

If you have any more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we hope you enjoy your purchase!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Mike was a lovely man.

Mike was a lovely man and very helpful..he made my experience with carmotion comfortable and welcoming. I will definitely be using carnation again.
Thanks Mike.

August 19, 2023
Carmotion logo

Reply from Carmotion

Thank you for sharing your positive experience with Mike at Car Motion. We greatly appreciate your feedback.

It's wonderful to hear that Mike was a lovely and helpful person, and that he made your experience with Car Motion comfortable and welcoming. We're delighted to know that you plan to use our services again in the future.

If you have any more questions or need further assistance, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we look forward to serving you again!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Had a great buying experience with Paul…

Had a great buying experience with Paul Johnson.Everything was done without any problems,and Paul was excellent.

August 18, 2023
Carmotion logo

Reply from Carmotion

Hello Nigel,

Thank you for sharing your great buying experience with Paul Johnson at Car Motion. We greatly appreciate your feedback.

It's wonderful to hear that your purchase went smoothly, without any problems, and that Paul provided you with excellent service. We strive to make the car-buying process as hassle-free as possible, and it's always rewarding to know when we've succeeded.

If you have any more feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing Car Motion, and we hope you enjoy your new vehicle!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Great service

Great service love my new car

August 17, 2023
Carmotion logo

Reply from Carmotion


Hello Sarah,

Thank you for taking the time to share your feedback. We're delighted to hear that you received great service and that you love your new car.

Customer satisfaction is our top priority, and it's always wonderful to know when we've made our customers happy with their purchases.

If you have any more comments or questions in the future, please feel free to reach out. We're here to assist you.

Thank you for choosing Car Motion, and enjoy your new car!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Great experience

I had a great experience buying from car motion. I was not hassled my any members of staff there and was left to brouse at my leasure. When I asked to look at the vehicles I was handed the keys to check the interiors and was not pressured into any purchases. I went again the day after with family members for their opinion and was handed the keys and left to it.

The member of staff Paul, who looked dafter me was very nice and spoke to me like I'd known him for years. He sorted everything out for me very quickly and I was able to have my new car within a couple of days.

All of the selection of vehicles had varied price ranges for different budgets and all were in very good condition. I would 100% return for my next vehicle purchase and would recomend anyone who reads this to check it out.

August 10, 2023
Carmotion logo

Reply from Carmotion

Hello Rob,

Thank you for sharing your positive experience with Car Motion. We're thrilled to hear that you had a great car-buying experience and that our team provided you with a hassle-free and pressure-free environment.

It's wonderful to know that you felt comfortable while browsing our selection of vehicles, and we're pleased to hear that Paul, who assisted you, made the process smooth and efficient. Providing a wide range of vehicles in good condition to suit various budgets is something we aim for to meet our customers' needs.

We greatly appreciate your recommendation and look forward to assisting you with your next vehicle purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Thank you for choosing Car Motion, and enjoy your new car!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Habib

Best customer service they have nice cars in stock very reliable service

August 16, 2023
Carmotion logo

Reply from Carmotion

Hello Habib Mohammed,

Thank you for your positive feedback regarding our customer service and vehicle selection at Car Motion. We're delighted to hear that you found our service reliable and our cars to your satisfaction.

Providing the best customer service and offering reliable vehicles is our priority, and it's always rewarding to receive such positive comments from our customers.

If you have any more comments or questions in the future, please feel free to reach out. We're here to assist you.

Thank you for choosing Car Motion, and we appreciate your support.

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Gernell was really professional and…

Gernell was really professional and went above and beyond to help. Very patient and friendly

August 16, 2023
Carmotion logo

Reply from Carmotion

Thank you for taking the time to appreciate Gernell's professionalism and dedication at Car Motion. We're pleased to hear that he went above and beyond to assist you and that his patience and friendliness were noteworthy.

Customer satisfaction is of utmost importance to us, and it's always gratifying to receive feedback that reflects our commitment to providing exceptional service.

If you have any more comments or questions in the future or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Thank you for choosing Car Motion, and we hope you enjoy your vehicle!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Carmotion,my go to, from now on.

Just bought a car from carmotion a guy called brook delt with me and my purchase. Very friendly and helpful with no pushyness( if that's a word). Overall a no stress experience, also a great car. Very happy.

August 16, 2023
Carmotion logo

Reply from Carmotion

Hello David,

Thank you for sharing your experience with Car Motion and the assistance you received from Brook. We're pleased to hear that he provided friendly and helpful service without any pressure, making your car-buying experience stress-free.

Customer satisfaction is important to us, and we're delighted to know that you're very happy with both the service and your new car.

If you have any more comments or questions in the future or if there's anything else we can assist you with, please feel free to reach out. We're here to help.

Thank you for choosing Car Motion, and enjoy your new car!

Best regards,

The Car Motion Team

Rated 5 out of 5 stars

Very quick and efficient service great…

Very quick and efficient service great communication gernell

August 16, 2023
Unprompted review
Carmotion logo

Reply from Carmotion

Hello Leon,

Thank you for your positive feedback about the quick and efficient service you received from Gernell at Car Motion. We appreciate your comments about the great communication, as customer satisfaction and clear communication are important aspects of our service.

If you have any more comments or questions in the future or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Thank you for choosing Car Motion, and we hope you enjoy your vehicle!

Best regards,

The Car Motion Team

Rated 1 out of 5 stars

Absolutely shocking company and…

Absolutely shocking company and terrible customer service.
My partner bought a car from them it was agreed with the salesman Nick that the car would be supplied with a 12 month mot the car should have been delivered on the 5th of Jan 2023 after not hearing my partner called car motion to find out what time the car would arrive only to be informed the car was in the workshop and now wouldn't be delivered untill the 13th of Jan. The car arrived using their delivery service initially quoted 500 to deliver but due to the delay was charged at a lesser amount. The delivery driver handed the keys of vehicle and took our old car as part exchange no Inspection with my partner was carried out the guy left. 3 weeks later my partner noticed that the passenger door was not working / locking and then saw that one of the tyres was completely bald this raised red flags so went on to the mot checker and noticed that the car mot ran out in July 2023. My partner telephoned numerous times. Each time discovering new problems with promises of call back etc on one occasion spoke to Adrian who sent a new door lock but what are we supposed to do with that as my partner is not a mechanic. There have now been numerous emails and calls made to Car motion and then the day arrived for the car to have an mot well you guessed it the car failed on numerous issues with suspension and cost us 541.00 to get it through with still a number of advisories left to address. The tyre cost us 241. As the car is a range rover evoke we didn't go for the highest costing tyte one just middle of the road. I then have contacted a number of times and have spoken to Adrian my partner even emailed the MD with no response. I have been fobbed off by Adrian a number of times giving different excuses etc I even sent them the email from our finance company confirming the car will come with a 12 month mot. Since 13th January 2023 when we took possession of the vehicle my partner has only done 3000 miles up to its mot date on 15th of July 2023 therefore these issues where already there when the car was sold to us. My last conversation with Adrian was he would email me whilst we was on holiday last week. Guess what that did not happen. The customer service for this garage is like nothing I have ever experienced we have been ringing and trying to sort these issues out for the last 6 months since we took possession of this vehicle and have got nowhere. They are very quick to take your money and supply you with unroad worthy vehicles. I have no choice now but to go to tracing standards and take this absolute shower of poop company to court. You have been warned do not buy from this garage

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, really easy and a pleasure to buy from

August 14, 2023
Carmotion logo

Reply from Carmotion

Thank you for sharing your fantastic experience with us. We're delighted to hear that your buying process was easy and that it was a pleasure to purchase from Car Motion.

Customer satisfaction is important to us, and we're thrilled to have provided you with a positive experience. If you have any more comments or questions in the future or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Thank you for choosing Car Motion, and we hope you enjoy your new car!

Best regards,

The Car Motion Team

Rated 4 out of 5 stars

Highly recommend Brook 👍

Dealt with Brook at Mexborough rang him and asked him to describe the car as I was sick at looking at cars which were ment to good in great condition and should be in scrap yard he was totally honest and went to look at the car and bought it straight away

August 4, 2023
Carmotion logo

Reply from Carmotion

Hello John,

Thank you for sharing your experience with Brook at Car Motion. It's great to hear that Brook provided you with an honest description of the car, and this helped you make a confident decision to purchase it. Transparency and honesty in our dealings with customers are values we hold in high regard.

We're glad that you had a positive car-buying experience with us. If you have any more comments or questions in the future or if there's anything else we can assist you with, please feel free to reach out. We're here to help.

Thank you for choosing Car Motion, and we hope you're enjoying your new car!

Best regards,

The Car Motion Team

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