Carsa Reviews 

Xander took great care of us, He was Extremely professional and deserves full credit for the sale. We are very happy with the car we bought.

The Sales Executive I met with, George Parker could not have been more helpful and made the entire test drive, part exchange and purchase experience extremely smooth and helped with the multiple questions I had.

Just bought a new car from Carsa my first from here. The sales assistant Greg was really good didn't force anything but listened to what I needed and helped me sort out what I needed. Thank you for all your help

Great experience, thanks Sam!

Terrible experience with Carsa Motor Trade – very poor customer service

I had an appointment with Carsa Motor Trade at 5pm. Before travelling, we called to let them know that we were going to be around 30 minutes late. I spoke to Douglas, who confirmed that this would be fine.

We travelled all the way from London, only to arrive at reception and receive no proper greeting or welcome. Rosie immediately told us that they “didn’t have time” because they were closing in 30 minutes. We explained that we had travelled from London, had called beforehand and had been told it would be fine.

There were still other customers being dealt with and 30 minutes remained before closing. Eventually, we were simply given the keys to look at the vehicle ourselves. Jay then approached us and said they were closing and that they couldn't do anything for us. We explained that we were genuinely interested in purchasing the vehicle and were ready to proceed. I even asked, “Are you turning down a sale?”

We had already reserved the vehicle and were paying by bank transfer, not finance. The advertised price was reduced to £11,094 for payment in full, but then we were suddenly told there was an additional £100 administration fee.

This led to a dispute because we had screenshots of the advert and believed the advertised price was the price we were agreeing to pay.

Jay spoke to Radu, who then came over. Unfortunately, his approach was extremely unprofessional and confrontational. Rather than calmly explaining the situation, we were made to feel as though we were causing a problem. When we asked why the advert appeared misleading when we had screenshots showing the advertised price, the response was essentially “buy it or leave it.”

Kevin, who we were told was the manager, then became involved. Unfortunately, the attitude remained the same. We were told things along the lines of “I’ve got places to go” and again made to feel that our only options were to buy the car or leave.

We weren't asking for anything unreasonable. We were simply asking for an explanation regarding an additional charge and expected basic customer service, especially as we were paying for the vehicle in full.

Because we had travelled a long way, had reserved the vehicle and wanted the car, we decided not to argue any further and proceeded with the purchase. However, the whole experience left us feeling extremely uncomfortable and rushed. We didn't even get the opportunity to properly inspect the vehicle as we should have.

For a company selling vehicles, I find this level of customer service extremely disappointing. Customers should be treated respectfully, given proper time to inspect a vehicle and provided with clear and transparent pricing.

I will be raising this matter with senior management and looking into whether the advertising and additional administration charge should also be referred to Trading Standards.

The vehicle itself may be fine, but the way we were treated as paying customers was completely unacceptable. I would strongly recommend anyone considering buying from Carsa Motor Trade to carefully check the advertised price, all additional charges and the vehicle thoroughly before proceeding.

Oman helped us by Hyundai Tuscon. The whole experience was easy and Oman was really helpful the entire time. Very happy we bought our car from here, thank you.

Norris was really professional

Great experience, car purchased same day no hassles!

Barry was absolutely great - thank you so so much!!
Really helped with the whole experience and talked me through the whole process.

The reception was by, they explained what was expected of us to, they were polite and friendly

Very welcoming
When me and my partner arrived here we felt very welcomed and looked after by Akaash. He was able to sort us out with test drives the same day of looking at the cars. This helped us with our decision and the same day got the car that we wanted and loved! We then picked up the car the very next day. The whole time he helped us with anything that we need to do for the next stage.

Excellent experience, we were looked after by K and Byron. We found our perfect car and method of payment through some good advice.

Akaash was absolutely amazing - quick and thorough. Didn’t waste any time with sorting us out. Answered all our questions and was very patient was it all. Honestly the best service I’ve ever had.

Would happily come back here again. Thank you :)

Elizabeth was really helpful and informative
They process of buying a new car was made really enjoyable due to her friendly personality and knowledge
A wonderful smooth transaction. I’m really satisfied
Thank you Elizabeth
Kate.

It was an ev Car and as we travelled from Scotland and were travelling back we asked for the car to be charged with some decent mileage maybe enough to get us to Carlisle where we could recharge but the car had 32 miles on it not even enough to get us to Newcastle

Jordan at towcester was great and helped me get the car of my dreams

Absolutely brilliant service, communication via WhatsApp (automated) is brilliant, the car was brought down country for us so we didn't have to travel far.
Extended warranty information is clear, and I think, reasonably priced.
Show room staff friendly and very helpful, chilled, no pressure approach was really good
When we found a minor fault with the car there was no argument or dispute, they immediately got to work sorting out the solution.
Drove the car away same day
Very happy customers

Courtney was very helpful and informative, explained everything, answered all my questions not pushy at all.

Adam at Halesowen fantastic experience and sale from him very recommended