We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
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Review summary
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
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Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Noth... See more
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Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
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I was greeted by Xander straight away…
I was greeted by Xander straight away to test drive my car, he was very friendly and Alan who I’d met the previous week to look at cars was so helpful, he came with me to test drive my car and made me feel very comfortable. All the other staff were lovely too. I had a great experience and drove away with my new car with a huge smile on my face! Would highly recommend
August 10, 2026
Unprompted review
Reply from Carsa
Dear Steffi,
We're delighted to hear you had such a wonderful experience and drove away with a huge smile. It's fantastic that our team made you feel comfortable and provided such helpful service. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Norris was a great salesperson
Norris was a great salesperson, very enjoyable and easy experience. Highly recommend.
August 10, 2026
Reply from Carsa
Dear Nuha,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson provided a very enjoyable and easy experience for you. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Radu was Great!
Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a while, after it was all completed we were over the moon, my son is next to buy a car and we will definitely try to go through carsa!
August 10, 2026
Unprompted review
Reply from Carsa
Dear Customer,
We're delighted to hear about your positive experience purchasing your new car. We appreciate your kind words regarding the well-informed and kind assistance you received. We look forward to assisting your son with his car purchase!
Best Regards,
The Carsa Team
Illy was really helpful
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Nothing seemed much trouble. Thanks again.
August 10, 2026
Unprompted review
Reply from Carsa
Dear Stephen,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so helpful and patient, especially with the technical issues you faced. It's great to know that the minor issue was quickly resolved and that missing items were provided without any trouble.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Mark,
We're so happy to hear you received great customer service at our Cannock store. We truly appreciate your positive feedback!
Best Regards,
The Carsa Team
Gregg and Kay in Wolverhampton were…
Gregg and Kay in Wolverhampton were quality, quick and easy experience, best place to buy in West Mids
August 10, 2026
Unprompted review
Reply from Carsa
Dear Jude,
Thank you for taking the time to share your experience. We're delighted to hear that you had a quality, quick, and easy experience with our team in Wolverhampton. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
A Great Experience
Courtney was incredibly helpful and answered all our questions more than satisfactorily. She was very friendly and knowledgeable. Would highly recommend.
August 10, 2026
Unprompted review
Reply from Carsa
Dear Lisa,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was incredibly helpful and provided satisfactory answers to all your questions. It's wonderful to know they were friendly and knowledgeable. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Kayden was so helpful and guided me…
Kayden was so helpful and guided me through the part exchange process, very clear, great communication. Thank you
August 10, 2026
Unprompted review
Reply from Carsa
Dear Shelly,
We are so pleased to hear about your positive experience with the part exchange process. We truly appreciate you sharing your kind words and are glad everything was clear and well-communicated.
Best Regards,
The Carsa Team
Easy and fast process
August 10, 2026
Reply from Carsa
Dear Viola,
We're so happy to hear that you found our process to be both easy and fast. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Hannah,
We are so happy to hear that you found our team to be very helpful. We appreciate your positive feedback and thank you for sharing.
Best Regards,
The Carsa Team
I had a great experience visiting Carsa…
I had a great experience visiting Carsa for the first time to test drive a car that I booked online . That I was over the moon with the car so I bought it that day many thanks to the team
August 8, 2026
Unprompted review
Reply from Carsa
Dear Phillip,
Thank you for taking the time to share your experience. We're delighted to hear that your first visit and test drive went so well and that you were so pleased with the car you purchased. We appreciate your kind words to the team.
Best Regards,
The Carsa Team
Very professional and helpful staff
August 9, 2026
Reply from Carsa
Dear Mr Tunmore,
Thank you for your review and your kind words. We're delighted to hear you found our team professional and helpful, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
The service at Carsa Bolton was…
The service at Carsa Bolton was amazing. Everything about the car was explained in detail and I tested the car to my satisfaction. All my questions were answered properly. Louis, who attended to me was really helpful.
August 9, 2026
Unprompted review
Reply from Carsa
Dear Afeez,
Thank you for taking the time to share your experience. We're delighted to hear that the service at our Bolton branch was amazing and that everything about the car was explained in detail. It's great to know that all your questions were answered properly and that our team member was really helpful.
Best Regards,
The Carsa Team
Courtney was very friendly and…
Courtney was very friendly and professional, made the purchase of our new car and the sale of our old car easy and transparent.
August 9, 2026
Unprompted review
Reply from Carsa
Dear D Jackson ,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly and professional, making both your new car purchase and the sale of your old car easy and transparent. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Following on from my recent complaint…
Following on from my recent complaint about how they ruined my car by applying ceramic paint protection to a matte car (stupid, I know) I want to expand on the story. Following the complaint and bad review the company ‘attempted’ to solve the issue. However, they weren’t willing to provide me with an adequate loan car whilst the car was going to be ‘attempted’ to be repaired. This would have been a respray and they wouldn’t provide me with a timeframe that was without the car. Following on from this and after weeks of back and forth, they had decided to settle the issue by unwinding my finance. I had received my money back in due course. However, the customer service was the worst I have ever experienced.
I write this email to warn you that they are selling the car again, with evidently the same issues on the paint work as you can see on the pictures. Avoid this company and do not buy a car from them ever. Bad service, poor understanding of their own cars and products, lastly just all round typical tyre kickers!
July 12, 2026
Unprompted review
Reply from Carsa
Dear Jake,
Thank you for taking the time to provide this further update and for sharing your experience with Carsa. We’re sorry to hear that, despite the efforts made to resolve the concerns you raised, you remained disappointed with the process and the level of communication you received.
We appreciate that being without your vehicle while a resolution was being considered would have been frustrating, particularly where there were uncertainties around the proposed repair and timescales. We’re pleased to hear that the finance was ultimately unwound and the funds returned to you, although we’re sorry that you feel the process leading to that outcome was not handled as you would have expected.
We will look into the concerns you have raised internally, including the points regarding the vehicle’s paintwork and its subsequent sale, as well as the communication and arrangements surrounding the proposed resolution.
Thank you again for being a Carsa customer and for bringing this further feedback to our attention. We’re sorry that your overall experience has left you with such a negative impression of Carsa.
Best Regards,
The Carsa Team
Mushi was brilliant
Mushi was brilliant, helpful throughout all the transactions. Went through every detail and made it smooth and easy. Would def recommend him if you go to Carsa for a new, used or part exchange car
August 9, 2026
Reply from Carsa
Dear Angelina,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was brilliant and helpful throughout your transactions, making everything smooth and easy for you. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Louis was just brilliant
Louis was just brilliant. Took time with to us and made sure we had the best deal.
August 9, 2026
Unprompted review
Reply from Carsa
Dear Jennifer,
Thank you for your wonderful feedback. We're so pleased to hear that our team member provided you with an excellent experience and helped you find the best deal. We appreciate you sharing your positive comments.
Best Regards,
The Carsa Team
Barry provided us with an excellent…
Barry provided us with an excellent service. He explained all the financial options very clearly to help us make an informed decision.
Unfortunately the car we looked at this time didnt meet our expectations, however ,we will definitely be back to hopefully see Barry once we find the right one.
August 9, 2026
Unprompted review
Reply from Carsa
Dear Karen,
Thank you for your wonderful feedback. We're delighted to hear that our team member provided excellent service and clearly explained the financial options. We understand that the car didn't meet your expectations this time, and we look forward to assisting you again in finding the perfect vehicle.
Best Regards,
The Carsa Team
Akaash- absolutely brilliant service
Akaash- absolutely brilliant service. Second experience at Carsa and nothing short of a great experience akaash put it the extra effort to make it a good deal.
August 9, 2026
Reply from Carsa
Dear Anya,
We're thrilled to hear you had another great experience with us and that our team went the extra mile to secure a good deal for you. Thank you for your kind words!
Best Regards,
The Carsa Team
Sale of Ford Kuga
Xander took great care of us, He was Extremely professional and deserves full credit for the sale. We are very happy with the car we bought.
August 8, 2026
Reply from Carsa
Dear Ben,
Thank you for taking the time to share your experience. We're delighted to hear that our team member took great care of you and was extremely professional. We're so happy you love your new car.
Best Regards,
The Carsa Team
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