We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
Company replied
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Noth... See more
Company replied
Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I put a deposit on a car did not have…
I put a deposit on a car did not have it
£39 deposit they say fully refundable.
There is no customer service in place. Nobody will answer a phone. Email's had no response. Automatic replys. But nothing done. If you buy a car from them be very careful because you won't be able to contact them about it. Cowboy outfit for sure. Cheap cars because they don't care about customer service.
August 3, 2026
Unprompted review
Reply from Carsa
Dear Lee,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that you have experienced difficulties obtaining a response regarding your £39 reservation deposit.
We appreciate how frustrating it must be to feel that you have been unable to reach someone directly and that your emails have not received the response you expected.
We will look into the concerns you have raised internally, including the handling of your deposit and the communication surrounding your query.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience has been disappointing.
Best Regards,
The Carsa Team
Came down south to buy a used car
Came down south to buy a used car. Service and customer experience was great all the way - special shout out to Barry who looked after me!
August 11, 2026
Unprompted review
Reply from Carsa
Dear Callum,
We're so happy to hear that your experience buying a used car was great! We appreciate your kind words about the service and customer experience you received.
Best Regards,
The Carsa Team
Eric was amazing
Eric was amazing, great help and great support, would not of got it without him
August 10, 2026
Reply from Carsa
Dear Timothy,
We're so pleased to hear about the great help and support you received. Your positive feedback is truly valued and appreciated.
Best Regards,
The Carsa Team
Down the middle
A few good points
1. Good range of cars available
2. Guy who I was dealing with was personable and helpful
3. Let you test drive on your own and take your time
A few not so good points
1. Car was about £300 overpriced given its condition. Gash in front bumper and kerbed alloys.
2. Bit too pushy with the extended warranty for my liking.
3. Clean was poor. I saw them doing rush job on it when I turned up.
4. Was looking at a hybrid but it had no charge so I basically could only test drive it in petrol mode.
5. No battery health docs. Should be standard with any electric or hybrid car
July 22, 2026
Unprompted review
Reply from Carsa
Dear James,
Thank you for your feedback. We're glad to hear you appreciated the car selection, the helpfulness of our staff, and the relaxed test drive experience. However, we sincerely apologise for the issues you encountered with the car's condition, the cleanliness, the extended warranty, and the hybrid's uncharged battery. This certainly falls short of the high standards we aim to provide, and we will address these points with our team to improve our service.
Best Regards,
The Carsa Team
I was greeted by Xander straight away…
I was greeted by Xander straight away to test drive my car, he was very friendly and Alan who I’d met the previous week to look at cars was so helpful, he came with me to test drive my car and made me feel very comfortable. All the other staff were lovely too. I had a great experience and drove away with my new car with a huge smile on my face! Would highly recommend
August 10, 2026
Unprompted review
Reply from Carsa
Dear Steffi,
We're delighted to hear you had such a wonderful experience and drove away with a huge smile. It's fantastic that our team made you feel comfortable and provided such helpful service. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Norris was a great salesperson
Norris was a great salesperson, very enjoyable and easy experience. Highly recommend.
August 10, 2026
Reply from Carsa
Dear Nuha,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson provided a very enjoyable and easy experience for you. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Radu was Great!
Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a while, after it was all completed we were over the moon, my son is next to buy a car and we will definitely try to go through carsa!
August 10, 2026
Unprompted review
Reply from Carsa
Dear Customer,
We're delighted to hear about your positive experience purchasing your new car. We appreciate your kind words regarding the well-informed and kind assistance you received. We look forward to assisting your son with his car purchase!
Best Regards,
The Carsa Team
Illy was really helpful
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Nothing seemed much trouble. Thanks again.
August 10, 2026
Unprompted review
Reply from Carsa
Dear Stephen,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so helpful and patient, especially with the technical issues you faced. It's great to know that the minor issue was quickly resolved and that missing items were provided without any trouble.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Mark,
We're so happy to hear you received great customer service at our Cannock store. We truly appreciate your positive feedback!
Best Regards,
The Carsa Team
Gregg and Kay in Wolverhampton were…
Gregg and Kay in Wolverhampton were quality, quick and easy experience, best place to buy in West Mids
August 10, 2026
Unprompted review
Reply from Carsa
Dear Jude,
Thank you for taking the time to share your experience. We're delighted to hear that you had a quality, quick, and easy experience with our team in Wolverhampton. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
A Great Experience
Courtney was incredibly helpful and answered all our questions more than satisfactorily. She was very friendly and knowledgeable. Would highly recommend.
August 10, 2026
Unprompted review
Reply from Carsa
Dear Lisa,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was incredibly helpful and provided satisfactory answers to all your questions. It's wonderful to know they were friendly and knowledgeable. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Kayden was so helpful and guided me…
Kayden was so helpful and guided me through the part exchange process, very clear, great communication. Thank you
August 10, 2026
Unprompted review
Reply from Carsa
Dear Shelly,
We are so pleased to hear about your positive experience with the part exchange process. We truly appreciate you sharing your kind words and are glad everything was clear and well-communicated.
Best Regards,
The Carsa Team
Easy and fast process
August 10, 2026
Reply from Carsa
Dear Viola,
We're so happy to hear that you found our process to be both easy and fast. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Hannah,
We are so happy to hear that you found our team to be very helpful. We appreciate your positive feedback and thank you for sharing.
Best Regards,
The Carsa Team
I had a great experience visiting Carsa…
I had a great experience visiting Carsa for the first time to test drive a car that I booked online . That I was over the moon with the car so I bought it that day many thanks to the team
August 8, 2026
Unprompted review
Reply from Carsa
Dear Phillip,
Thank you for taking the time to share your experience. We're delighted to hear that your first visit and test drive went so well and that you were so pleased with the car you purchased. We appreciate your kind words to the team.
Best Regards,
The Carsa Team
Very professional and helpful staff
August 9, 2026
Reply from Carsa
Dear Mr Tunmore,
Thank you for your review and your kind words. We're delighted to hear you found our team professional and helpful, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
The service at Carsa Bolton was…
The service at Carsa Bolton was amazing. Everything about the car was explained in detail and I tested the car to my satisfaction. All my questions were answered properly. Louis, who attended to me was really helpful.
August 9, 2026
Unprompted review
Reply from Carsa
Dear Afeez,
Thank you for taking the time to share your experience. We're delighted to hear that the service at our Bolton branch was amazing and that everything about the car was explained in detail. It's great to know that all your questions were answered properly and that our team member was really helpful.
Best Regards,
The Carsa Team
Courtney was very friendly and…
Courtney was very friendly and professional, made the purchase of our new car and the sale of our old car easy and transparent.
August 9, 2026
Unprompted review
Reply from Carsa
Dear D Jackson ,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly and professional, making both your new car purchase and the sale of your old car easy and transparent. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Following on from my recent complaint…
Following on from my recent complaint about how they ruined my car by applying ceramic paint protection to a matte car (stupid, I know) I want to expand on the story. Following the complaint and bad review the company ‘attempted’ to solve the issue. However, they weren’t willing to provide me with an adequate loan car whilst the car was going to be ‘attempted’ to be repaired. This would have been a respray and they wouldn’t provide me with a timeframe that was without the car. Following on from this and after weeks of back and forth, they had decided to settle the issue by unwinding my finance. I had received my money back in due course. However, the customer service was the worst I have ever experienced.
I write this email to warn you that they are selling the car again, with evidently the same issues on the paint work as you can see on the pictures. Avoid this company and do not buy a car from them ever. Bad service, poor understanding of their own cars and products, lastly just all round typical tyre kickers!
July 12, 2026
Unprompted review
Reply from Carsa
Dear Jake,
Thank you for taking the time to provide this further update and for sharing your experience with Carsa. We’re sorry to hear that, despite the efforts made to resolve the concerns you raised, you remained disappointed with the process and the level of communication you received.
We appreciate that being without your vehicle while a resolution was being considered would have been frustrating, particularly where there were uncertainties around the proposed repair and timescales. We’re pleased to hear that the finance was ultimately unwound and the funds returned to you, although we’re sorry that you feel the process leading to that outcome was not handled as you would have expected.
We will look into the concerns you have raised internally, including the points regarding the vehicle’s paintwork and its subsequent sale, as well as the communication and arrangements surrounding the proposed resolution.
Thank you again for being a Carsa customer and for bringing this further feedback to our attention. We’re sorry that your overall experience has left you with such a negative impression of Carsa.
Best Regards,
The Carsa Team
Mushi was brilliant
Mushi was brilliant, helpful throughout all the transactions. Went through every detail and made it smooth and easy. Would def recommend him if you go to Carsa for a new, used or part exchange car
August 9, 2026
Reply from Carsa
Dear Angelina,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was brilliant and helpful throughout your transactions, making everything smooth and easy for you. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.