Casa Cenina Reviews 1,445

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including hard-to-find materials and a wide range of fabrics. Many appreciate the fast and well-packaged delivery, with orders often arriving quickly and in perfect condition. The service is frequently described as excellent, with consumers highlighting the helpfulness and responsiveness of the team, especially when issues arise. However, some customers experienced problems with delivery, such as torn or dirty packages, and occasionally missing items. A few people also mentioned that the selection of patterned Aida/evenweave fabric was not extensive, and some found the website's pictures unclear for ordering specific yarn colors. Additionally, a small number of customers were surprised by high customs duties and shipping costs, which sometimes significantly increased the total price of their order.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wide and impressive selection, including... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently praising the speed and... See more

Service

People report positive experiences with service. Customers consistently praise the team for being... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the speed and accuracy of order... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

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Rated 5 out of 5 stars

I like the goods of this store very much.

I like the goods of this store very much. Th Browsing through the available goods is a pleasant experience. The quality appears to be high, suggesting durability and lasting value. The presentation is well-organized, making it easy to find what one is looking for.

September 16, 2025
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Reply from Casa Cenina

We’re so happy to hear this, Daiva! It’s wonderful that browsing our store is such a pleasant experience and that you’re impressed by the quality and organization of our products. Your feedback truly brightens our day!
Happy crafting :-)
The Casa Cenina Team

Rated 5 out of 5 stars

I like to order from you

I like to order from you. Quick delivery and great quality. What else do you need?
I can find the newest charts and older ones too. And the site has a lot of other stuff as well. Think of finishing? Do you need a new scissor or needle or a needleminder? Just buy it from Casa Cenina.

September 27, 2025
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Reply from Casa Cenina

Thank you so much, Rita! We’re really happy to hear how much you enjoy shopping with us. It’s great that you can always find what you need, from the newest charts to little stitching treasures like scissors, needles, and needleminders.
We love being part of your creative world!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very helpful and fast shipping and I…

Very helpful and fast shipping and I will order again

October 2, 2025
Unprompted review
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Reply from Casa Cenina

Thank you so much for your kind feedback! We’re really glad to hear that you appreciated our quick service. It’s wonderful to know you’ll be ordering again ;-)
We look forward to helping you with your next creative project!
The Casa Cenina Team

Rated 5 out of 5 stars

Wonderful store

Fast transaction shipping and packaging were great. Received my items in timely manner. Great customer service :)

September 24, 2025
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Reply from Casa Cenina

Thank you so much for your lovely review, Chris! We’re thrilled that your order arrived quickly and that our service met your expectations. Wishing you lots of fun and joy with your new projects!
The Casa Cenina Team

Rated 5 out of 5 stars

Casa cenina is a great shop

Casa cenina is a great shop with excellent client service and wide variety of products. Great people and good prices. Strongly recommend. Thank you guys 🙏❤️🙏

September 24, 2025
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Reply from Casa Cenina

Thank you so much for your wonderful review, Yana! We’re thrilled to hear that you enjoyed our customer service, product variety, and value. Your kind words mean a lot, and we hope your future projects bring you plenty of joy and creativity!
The Casa Cenina Team

Rated 5 out of 5 stars

My favourite stitching shop

My favourite stitching shop. So many patterns, threads, beads. I always find something I need to :))

September 20, 2025
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Reply from Casa Cenina

We’re thrilled to hear this, Katarzyna! It sounds like your creative spirit feels right at home among our patterns, threads, and beads ✨🧵. There’s always a new little treasure waiting for you, and we can’t wait to see what you’ll create next!
The Casa Cenina Team

Rated 5 out of 5 stars

Customer wellness

Casa Cenina always gives the correct information about the product itself, delivery time, ...
They are very helpful and deliveries are very fast.
You are feeling welcome as a customer.

September 19, 2025
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Reply from Casa Cenina

Thank you for your lovely review, Nathalie! We’re so glad to hear that you appreciate our clear information, helpful service, and speedy deliveries. It’s wonderful to know you feel truly welcome with us 🤗🌸
The Casa Cenina Team

Rated 5 out of 5 stars

Wonderful team

The courier lost the goods i bought, and Casa cenina sent me all the items again for frer

September 19, 2025
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Reply from Casa Cenina

Thank you so much for your kind words, Codrina! We’re delighted to know that our support met your expectations and that you received all your items safely in the end. Your satisfaction means a lot to us, and we look forward to accompanying you in many more creative projects ✨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Kind and helpful! I didn't have to wait long for response.

September 4, 2025
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Reply from Casa Cenina

Thank you for your kind review Linda! We’re so glad to hear that you found our customer service friendly and helpful, and that you received quick responses. Your satisfaction is our priority 💕
Happy stitching,
The Casa Cenina Team

Rated 5 out of 5 stars

Very quick delivery, great range

Very quick delivery, great range of products and good prices, no custom charges to Republic of Ireland which is a major plus. The only issue I had was the selection of patterned aida/evenweave fabric available wasn't great. Picture this plus fabric not in stock.

September 12, 2025
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Reply from Casa Cenina

Thank you for your thoughtful review Edel! We’re glad to hear that you enjoyed the quick delivery, our range of products, and the convenience of no custom charges to Ireland. We truly appreciate your feedback regarding the selection of patterned aida and evenweave fabrics, and we’ll keep it in mind as we continue to expand our assortment. We hope your next creative project brings you lots of joy!
The Casa Cenina Team

Rated 5 out of 5 stars

Reliable as usual

A great price for the cross stitch kit I ordered and arrived well packed.

September 12, 2025
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Reply from Casa Cenina

Thank you for your lovely review Mary! We’re so happy to hear that you found a great price on the cross stitch kit and that it arrived safely and well packed. It’s always a joy to know our service keeps meeting your expectations, and we look forward to being part of your next stitching project!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great!!

Easy to purchase and the delivery was quick and flexible!

September 12, 2025
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Reply from Casa Cenina

Thank you so much for your kind words Sari! We’re delighted to hear that your shopping experience was smooth and that the quick and flexible delivery met your expectations. We look forward to welcoming you back soon for more creative finds!
The Casa Cenina Team

Rated 5 out of 5 stars

Transaction was smooth and pleasant.

The products I purchased arrived safe and sound, shipped quickly, and was everything I would hope for through a long-distance (international) transaction. Overall, this was a smooth and pleasant experience, thank you!

September 9, 2025
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Reply from Casa Cenina

Karla, we’re absolutely delighted that your experience with us was smooth and enjoyable 🌸 From the moment you placed your order to its safe arrival across the miles, it’s wonderful to know everything met your hopes ✈️🧵 Your kind words truly brighten our day and inspire us to keep making every international order just as seamless!
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent website

Excellent website, easy to order and order was delivered extremely quickly. I shall definitely use this company again.

August 27, 2025
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Reply from Casa Cenina

Knowing that our website made ordering easy and your delivery arrived so quickly truly makes us happy 🌸 Linda, your kind words and trust warm our hearts 🧵 We’re thrilled to have you as part of our creative community and can’t wait to delight you again!
The Casa Cenina Team

Rated 5 out of 5 stars

The booklet I purchased is beautiful.

The booklet I purchased is beautiful.

September 6, 2025
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Reply from Casa Cenina

We’re absolutely thrilled that you find your new booklet beautiful 🌟 Candice, it warms our hearts to know it brings inspiration and joy to your creative moments 🧵 Thank you so much for your lovely 5-star review!
The Casa Cenina Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, my order was shipped on the same day and delivered within days to Canada! Shipping seems expensive but I have paid more from the States, in relation to distance. Thank you for using DHL, their tracking system is the best and even provided a 3 hour time frame when it was being delivered to ensure I was home to receive. Extremely happy with my order! Thank you

August 28, 2025
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Reply from Casa Cenina

Sandra, we’re absolutely delighted to hear about your wonderful experience 🌸 From same-day shipping to DHL’s precise tracking, it’s fantastic that everything arrived smoothly and on time all the way to Canada ✈️ We know shipping can feel tricky, so it means so much that you appreciated the care we put into every step. Your excitement about your order truly warms our hearts!
The Casa Cenina Team

Rated 5 out of 5 stars

Easy to work with

Delivery was fast and ordering was easy.

September 2, 2025
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Reply from Casa Cenina

Paula, we’re thrilled that ordering was simple and your delivery arrived quickly 🌟 Making your cross stitch experience smooth and enjoyable is what we love most 🧵
The Casa Cenina Team

Rated 5 out of 5 stars

I received my order very fast.

I received my order very fast.

September 2, 2025
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Reply from Casa Cenina

Margit, we’re happy to hear your order reached you so quickly 🌸 Fast delivery is part of the joy!! Now the fun of your creative projects can begin right away ✂️
The Casa Cenina Team

Rated 5 out of 5 stars

Great product assortment

Fast shipping plus the several choices of shipping are great. And a very broad assortment of products. One of the best in EU.

August 25, 2025
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Reply from Casa Cenina

Thank you, Deszi 🌟 We’re delighted you appreciate both our wide range of products and the flexible shipping options 🚀 It means a lot to be considered among the best in Europe, and we can’t wait to accompany you in many more creative adventures!
The Casa Cenina Team

Rated 5 out of 5 stars

Casa Cenina is always the best place to…

Casa Cenina is always the best place to buy cross stitch staff

August 23, 2025
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Reply from Casa Cenina

Thank you, Monica 🌸 We’re thrilled to be your favorite place for cross stitch supplies 🪡 Your support means the world to us and keeps our creative spirit shining!
The Casa Cenina Team

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