I found the entire shopping process easy and effective. The product was exactly as represented online. I chose a translucent case with a giant mirror ball. It’s fabulous! The case is surprisingly ro... See more
Location
Switch locationTEST, 999077 Hong Kong, HK
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See what reviewers are saying
I haven’t gotten my package yet and the ‘days in transit’ keeps increasing everyday. Today it’s 10 days, yesterday it was 9, the day before it was 8. Why does it keep going up?
I’m giving this 2 stars because, to be fair, the case itself is actually pretty solid. It feels sturdy, well-built, and offers good protection — no complaints there. What really let me down w... See more
Company replied
I used to love Keigo’s characters. The Casetify Phone case x Keigo series caught my eyes no sooner the news pops up in Instagram . And there are so many patterns, colours and materials to choose. It i... See more
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
TEST, 999077, Hong Kong, Hong Kong
2.6
Poor
452 reviews
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Reply from CASETiFY - HONGKONG
Hi there,
Thank you for your review.
We truly appreciate your feedback and we will definitely highlight this issue to the relevant team.
If you have any other enquiries, please feel free to reach out to us at hello@casetify.com.
Regards,
Kingston @ CASETiFY
Website is so lag
May 22, 2021
Reply from CASETiFY - HONGKONG
Hello there,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Kendra @ CASETiFY
It is an excellent case
May 19, 2021
Bad services
Suggested to change the delivery company or biggest improvement for the online purchase process. Nowadays, you still needs a week for a local order...really ? I think you will be obsoleted.
May 18, 2021
Reply from CASETiFY - HONGKONG
Hello Nav,
Thanks for taking time to share your feedback with us. Shipping is part of the key components we're always looking to improve, so we appreciate your feedback on your experience. We'll surely take into account your precious feedback for future improvement!
In the mean time, we hope for your understanding that at CASETiFY, quality has always been our first priority, therefore we don’t cut corners and make sure you only get the best. Every order is checked personally from corner-to-corner. We are sorry that the quality check of the order takes time. Please assured that your order has been dispatched on May 15. Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible.
As always, if you have any further questions or would like to share with us your feedback – we would love to hear from you!
Regards,
Yvette@CASETiFY
Very creative and convenient to buy a…
Very creative and convenient to buy a casetify case from your provided web site! Looking forwarding to finding more and more lovely characters to make a new phone case from you
May 18, 2021
12.9 inch's case is too ugly
May 17, 2021
the delivery time is a bit slow
May 17, 2021
Reply from CASETiFY - HONGKONG
Hi Thomas,
Thanks for taking time to share your feedback with us. Shipping is part of the key components we're always looking to improve, so we appreciate your feedback on your experience.
We always provide an approximate timeframe at checkout for the estimated delivery time - and we're sorry if you're not aware of it! We're sorry that the quality check of the order took time. Please allow a bit more time for the dispatch.
Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible.
Regards,
Yvette @ CASETiFY
I through the mobile apps for…
I through the mobile apps for purchasing the case, however, it can’t buy anything and only allow me to design the case...this may better to improve.
Furthermore, on the web site which lacked some catalogs for selecting the artists name such as “Messy desk”, which had to improve as well. Thank you!
May 17, 2021
Reply from CASETiFY - HONGKONG
Hello there,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our APP and website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Yvette @ CASETiFY
good quality
May 17, 2021
Very efficient and professional
May 16, 2021
Shipping waiting days had changed from…
Shipping waiting days had changed from three days to more than one week. I feel sad and angry. Can't catch my wife's birthday anymore.
Never shop online again.
May 14, 2021
Reply from CASETiFY - HONGKONG
Hey Kei Nam!
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate Brooke has been in touch via Email and has offered assistance to you. Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible.
Kindly get back to us in Email if further assistance is needed and we will surely follow up! Thank you very much.
Regards,
Yvette @ CASETiFY
Stay consistent
Fairly straight forward to choose and order, however the languages are all over the place (one minute operating in Chinese, next screen in English...etc.)
May 14, 2021
Reply from CASETiFY - HONGKONG
Hello Fabian,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Kendra @ CASETiFY
The website can be Smooth a bit but…
The website can be Smooth a bit but over all is good
May 12, 2021
Hong Kong has no postal code
May 11, 2021
Nice Customization
Impressive layouts for customization, looking forward for extra fonts to choose from.
May 11, 2021
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