CLOSED WEBSITE EX: Cash-For-gold.co.uk Reviews 

96
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I was sceptical using an online service but after reading reviews i decided to sell my gold. The special delivery package arrived and i sent it off the same day. I got a phone call from Mitchell the v... See more

Rated 5 out of 5 stars

Cannot fault this service. Pack received with instructions within 48 hours - all postage by special delivery and insured in the post all free, so I sent my items to them and not even 24 hours later,... See more

Rated 5 out of 5 stars

Firstly, service is second to none owner has been in the industry a long time and knows what he is talking about. I had some family trinkets and personal items that I needed selling so I shopped a... See more

Rated 5 out of 5 stars

Excellent service. Got a valuation within 24hrs and cash was in my account that day. Such a straightforward transaction and Lauren who contacted me was so pleasant and helpful whilst being totally pro... See more

Company details

  1. Gold and Silver Trading Company

Written by the company

COMPANY CLOSED: 01/07/21 Outstanding clients please find contact info in you inbox We are a family run business which has multiple generations working together providing gold buying services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.4

All reviews

(96)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM havent received and…

SCAM SCAM SCAM SCAM havent received and offer and company website now doesn’t work DO NOT USE

July 8, 2021
Unprompted review
CLOSED WEBSITE EX: Cash-For-gold.co.uk logo

Reply from CLOSED WEBSITE EX: Cash-For-gold.co.uk

Hi Cait,

We can see that you have not sent us any items, but did order a gold pack from us, there are many websites out there so please check who you sent your items to.

Thank you

Rated 5 out of 5 stars

Sent gold and received my offer.

Sent gold and received my offer which I accepted.
Professional customer care from Thomas from start to finish. Had minor hic up with bank transfer though Thomas rectified the issue. Will definitely be using Cash for Gold again.

June 16, 2021
Unprompted review
Rated 2 out of 5 stars

It would be good if someone contacted me!

I posted items on 14th May and have been trying either to talk to someone or get someone to email me since then. In the letter that arrived with the gold selling pack it stated
Sit back and a senior valuer will contact you with your fantastic offer within the next 24 hours.
That has not happened and as you may appreciate at this moment I believe this to be a scam, perhaps someone from the company might like to contact me and put my mind at rest

Up-date this review with 1 star originally given prompted someone to contact me and we finally did a deal but not at the initial price quoted. It is such a shame I had to resort to posting a bad review to get action from this company. Some of the reasons I was given I believed but there was also some I am afraid I couldn't. The money came through quickly once a price had been agreed. I have reviewed up to 2 stars now and if I hadn't had the initial bad experience it would have been more.

June 1, 2021
Unprompted review
Rated 4 out of 5 stars

Easy to work with ..only problem was…

Easy to work with ..only problem was getting a status update but got back to me within couple a hrs and remember ppl always haggle!! Do not take 1st offer ..I got extra 10% on top off the 300plus for scrap..I'd use them again ..In fact scratching around now for silver too!!

May 19, 2021
Unprompted review
Rated 1 out of 5 stars

Don't send them your gold

Don't send them your gold. They will rip you off and pay nearly 50% less than other places. They damage your gold when testing it and then offer you a ridiculous price and tell you some rubbish about the prices on their website being spot prices. I got offered 1k for a 4 k necklace that as scrap I was offered 2.2k at a local shop. Will never send them anything again and would urge people to try your local jewelers first and support local business not these con artists

April 23, 2021
Unprompted review
CLOSED WEBSITE EX: Cash-For-gold.co.uk logo

Reply from CLOSED WEBSITE EX: Cash-For-gold.co.uk

Good afternoon Mr Tuckwell,
We are sorry we couldn't meet the price you expected for your items. As a scrap metal buying service we are unable to value individual items based on their resale value as a shop may be able to and only calculate values based on the weight and gold content of your items.

To ensure our clients always receive the highest possible value we offer a best price guarantee and of course, as in your case, if you're unhappy with the offer it is returned tracked, insured and completely free of charge.

Rated 1 out of 5 stars

Top tip

Top tip. Always ask the actual price they pay to compare.

April 23, 2021
Unprompted review
CLOSED WEBSITE EX: Cash-For-gold.co.uk logo

Reply from CLOSED WEBSITE EX: Cash-For-gold.co.uk

Hi John,

We actually have no record of you using us in our database, it seems you have may have mistaken us for a competitor, we don't agree with your one star rating but we do agree that asking questions always helps!

Please if you get a chance double check the company you used.

Rated 3 out of 5 stars

Not the most competitive prices

Review amendment!
I have sent some gold and have received an offer which I was less than I expected, however after discussions, they have now paid the rate similar to other scrap companies. Please note that the price of gold at the top is not the scrap price so don't get fooled thinking you'll get that. They don't have scrap prices on their website.
Do your research and compare prices and don't feel the need to accept offer if you don't think it's right. You can ask for them to send it back and you can get second opinion.

April 22, 2021
Unprompted review
CLOSED WEBSITE EX: Cash-For-gold.co.uk logo

Reply from CLOSED WEBSITE EX: Cash-For-gold.co.uk


Good Afternoon,

We would ask you to please check your e-mail spam for our reply dated 16/4 as we explained our valuation process thoroughly.

To achieve the transparency we use the latest technology available. Often gold items produced in different parts of the world vary in purity despite carrying the same hallmark. 9 karat should signify a gold purity of 37.5%, often when we test items (which we do for all items) using our XRF laser device these will return a variance often down to as low as 33%. This device feeds the percentage purity into a computer for each item and using these percentages gives us the offer we are able to make to our clients in real time. As such we are confident that the offer we made and you accepted was the highest possible price for your items.

We wish you all the best,

Cash-for-Gold.co.uk

Rated 5 out of 5 stars

Highly Recommended

Tried this company after being recommended. Received an offer which was only slightly less than I was expecting, I accepted and the cash was in my account fifteen minutes later. Highly recommended. Thank You.

April 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Items posted and an offer made within a day or two. Once I accepted the cash was paid into my bank account that afternoon. Very happy with service and would recommend.

April 10, 2021
Unprompted review
Rated 3 out of 5 stars

Don’t offer top prices like they claim.

Was offered £40 less than another postal service Gold Valuer. At a local jewellery shop
I was offered more for one item than what these offered for the lot. I appreciate the one item would have been re-sold in a shop and these will just melt the gold down but still found these offered lower than most. Just found the whole experience pointless. The service was quick and efficient hence the 3 stars.

April 9, 2021
Unprompted review
CLOSED WEBSITE EX: Cash-For-gold.co.uk logo

Reply from CLOSED WEBSITE EX: Cash-For-gold.co.uk

Hi Christian,

Sorry we could not reach a price that was acceptable for you, your items were valued just as gold as they did not have any precious stones or high antique value, your offer on the chain you had was much higher than we could offer. As you’ve mentioned we only price based on the gold value as we melt these items down to supply the gold industry, we’re glad you found the service quick and efficient and hope we may be able to assist you in the future.

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