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Review summary

Created with AI, based on recent reviews

Considering 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, efficiency, and professionalism, highlighting the smooth process from start to finish. Many people found the pricing to be fair and were satisfied with the offers received, often noting quick payment and excellent communication from the staff. However, some customers also noted that initial offers were sometimes lower than expected, requiring negotiation to reach a satisfactory price. A few people felt that the offers were significantly below market value or what was indicated by online calculators, leading to frustration and a need for persistent communication to resolve the discrepancy.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the outstanding customer service, noting that... See more

Price

Users describe positive interactions with price. Many customers report receiving fair prices for their items,... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as easy, simple, and... See more

Staff

Reviewers consistently report positive feedback about the staff. Customers describe the team as fast, fair,... See more

Payment

Customers had positive experiences with payment. Many reviewers highlight the fast and seamless transactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was worried about sending in my family sterling but handled very well. Communication was great. Initial offer was lower than I wanted but when I called they quickly gave more what I was expecting an... See more

Rated 5 out of 5 stars

This is my 3rd transaction with Cash For Silver USA... It is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal... See more

Rated 5 out of 5 stars

You kept me in constant contact with shipping. Transaction so far has been flawless.. What I didn't understand is how I could turn down the original offer but before silver was sent back to me you cou... See more

Rated 5 out of 5 stars

When I initially sent my sterling silver to Cash for Silver, they made an offer that was much lower than I expected. They quickly returned my silver and life went on. After watching silver prices jump... See more


Company details

  1. Gold and Silver Trading Company

Written by the company

Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces. MILLIONS IN TRANSACTIONS Our company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals. FULLY INSURED Every shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge. TENS OF THOUSANDS OF CUSTOMERS Cash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

378 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast and reliable service

I was kept informed every step of the way. The payout was fair and fast! I was so impressed by the whole process. I am so glad I chose Cash for Silver USA! I highly recommend.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Easy process to do

The process was very simple to understand and use. Once my items were received they told me so and the next thing I got was notification of the estimated amount which I said yes to. I then received a text letting me know that the check was en route to me.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T DO IT!!!!

I recently sent in a mix of silver to this company. The mix contained old jewelry, pieces of miscellaneous silver, and even 1 stagecoach 1oz. bar of .999 silver. Their appraisal once they received it in the mail was for $20!!! Silver is going for approx. $48 per ounce....the package that I sent them contained ATLEAST 3oz. of silver. The lowest grade of silver in the whole lot was 92.5. Needless to say, I DECLINED the measly $20 offer! What a joke and waste of time sending to this company

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional smooth process

Free shipping label was great and then the offer to send it back free if we declined the offer. Only 1 day to work up the quote and so it was a very speedy and smooth process. Very professional. An exceptional experience!

November 5, 2025
Unprompted review
Rated 4 out of 5 stars

Extremely simple and fast cash

This was extremely simple! I boxed up my spare silver and printed the label they provided for my via email. I was notified through text about my silver every step of the way through the shipping process and once they received it and the info for the appraisal process. The appraisal process took only 24 hours and I was sent links through text and email as well the amount they would purchase and to approve that amount or decline for the silver to be shipped back at no charge. The only issue I saw was the appraiser never notifies on the weight of the silver or the price they are purchasing per weight (not much info for invoice). I highly recommend and will definitely use this company again!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I had no idea this would be so easy

I had no idea this would be so easy! I put everything in a box, stuck the label on, and dropped it at the post office. Now I'm getting a nice check for something I never use and has no sentimental value at all.

October 23, 2025
Unprompted review
Rated 4 out of 5 stars

Communicate with the company

My experience was different. I received a really low offer on my silver items of $225. I understand it's a business and there are cost and all but I also know the value of my silver jewelry and coins was worth more than the original offer. When I emailed and asked for a listing of why the offer for the silver was so low and when would I get it back cause I declined the original offer, the sales manager was professional and apologized for the low offer and sent a second offer of $600 in which I accepted since it was a fair offer, it changed my opinion on the company in a positive way. Would providing a listed evaluation of a customer's silver maybe help the customer understand why their offer is the amount that it is? I want to acknowledge and thank the sales manager for taking the time to re-evaluate my silver and offering something more reasonable.

October 20, 2025
Unprompted review
Rated 4 out of 5 stars

Pleased overall

It was a little confusing because I had turned in two appraisal kits at the same time and text messages overlapped. I was pleased with the results overall once I called and talked to the representative personally.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

I am more than pleased with the…

I am more than pleased with the convenience and professionalism from this service. Not often you are often are you offered complimentary package pickup from home and they do, I will definitely use their service again!

October 17, 2025
Unprompted review

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