Nothing beats a good and fun experience go rocket play!! U keep doing you.. payment was received within few hours after withdrawal
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I was told from live support that there is no more technical error for vip upgrade can you please approve now asap VIP Diamond upgrade status • Any eligible VIP bonuses • Possible... See more
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I was a bit cautious and taken back when I experienced a few issues with with glitches and withdrawals. But after chatting live with a few of the friendly, helpful and efficient staff I have come to r... See more
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Avoid this website! They make withdrawing your money a nightmare, with constant problems and delays. No proper bank transfer options, just excuses. The games feel like scams designed to make you lose,... See more
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Company details
Written by the company
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Contact info
Canada
- casinorocket.com
3.8
Great
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I deposited using XRP
I deposited using XRP. Had a small win and went to cash out and a Red box popped up saying is invalid.
Contacted live chat and they told me to do a bank withdrawal instead so I did.
A day and a half later they cancel it saying I have to withdrawal via the same method. So I try again and again and the same red box appears saying is invalid which means I cannot withdraw my money. Contacted support again and keep getting the run around with the same answers and now they are ignoring me.
I even sent them my XRP wallet address to see if they can manually do it and they are still ignoring me, they are a rogue casino.
You will 100% have issues withdrawing your money from this casino if you play here, I highly recommend you do not as I still have not received my money or any help with any options.
Rogue at best
January 19, 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello Andrew,
I'm sorry to hear about the difficulties you've encountered. Your experience is important to us, and I want to assure you that we take your concerns seriously. I apologize for any inconvenience you've faced with the withdrawal process.
To address this issue promptly, please provide your account details or the email associated with your account. I'll personally investigate this matter and work towards a resolution.
Thank you for bringing this to our attention, and I appreciate your patience as we look into this matter.
Kind Regards,
Casino Rocket
Rocket play all day
Easy website and structure, random game pick available, lots of bonuses given
December 30, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hello Chrystal,
Thank you for sharing your positive experience with us. We're thrilled you find our website easy to navigate. It's fantastic to know you've been enjoying our bonuses.
If you ever have suggestions or preferences you'd like us to consider, please let us know. We're committed to making your gaming experience enjoyable and convenient.
Thank you for being a valued player, and we look forward to providing you with more great experiences in the future.
Kind Regards,
Casino Rocket
Still having issues with casino rocket
Still having issues with casino rocket, they took my money but didn’t deposit to my account. The payments showed as “discarded” but payment was still taken.
They reviewed the wrong payments and advised all is in order but didn’t review the “discarded” payments where the issue is. And are now refusing to further investigate and return my funds.
Absolute scam of a casino
December 1, 2023
Reply from Rоckеt Саsіnо
Hello Deirdre,
I'm genuinely sorry to hear about the issues you're facing with your deposit.
Your frustration is understandable, and I want to assure you that we take this matter seriously.
To assist you effectively, please provide the email address associated with your account.
This will enable us to investigate the issue thoroughly and work towards a resolution.
The team is committed to resolving this matter and ensuring a fair and positive outcome.
I appreciate your cooperation and your patience as we strive to improve your experience with us.
Kind Regards,
Casino Rocket
Reply from Rоckеt Саsіnо
Hello William,
Hello,
Thanks for your positive feedback! We're delighted you appreciate our low minimum deposit of $5. It's indeed designed to provide flexibility and accessibility for our players.
If you ever have more thoughts to share or if there's anything specific you enjoy about our platform, feel free to let us know. We're here to make your gaming experience enjoyable and hassle-free.
We wish you lots of luck and fun on our site!
Kind Regards,
Rocket Casino
I enjoy playing the games but not…
I enjoy playing the games but not liking the pays
December 12, 2023
Reply from Rоckеt Саsіnо
Hello Betty,
Hello,
Thank you for sharing your feedback. We appreciate hearing from our players about their experiences. If you have specific suggestions or thoughts on how we can make your gaming experience even more enjoyable, we'd love to hear them.
You can adjust your bets based on deposits to maximize your chances of hitting free spin rounds and scoring big jackpots.
Also, if a game doesn't deliver satisfactory payouts in the initial spins, consider exploring a different game for a better experience.
If there's anything specific you'd like us to address or if you have further insights, please feel free to let us know. We're here to ensure your time with us is both entertaining and rewarding.
Kind Regards,
Rocket Casino
Rogue Casino
They took my money but never deposited to my account. I provided details of the payments from my bank for the funds to be returned to my bank account but they put impossible obstacles in the way and are refusing to search for the payments.
They keep requesting a bank statement showing the reference numbers of the transactions but this information is not on a bank statement!! I have showed Skye a copy of a bank statement in the past and you can see this information requested is not on a statement! How can they find 1 payment with the information provided but not the 4 other payments.
December 1, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hello Deidre,
I sincerely appreciate you reaching out about the payment issue you've encountered. I understand the frustration and inconvenience this has caused and am committed to helping resolve this matter.
To proceed, please provide your account details or the email associated with your account. This will allow us to conduct a thorough investigation and work towards a solution.
Please remember that the verification process is essential to ensuring the security of your account and transactions. It may take some time, especially if there are any issues with the submitted documents. If a document needs to be clarified or we need any information initially requested, this can lead to delays in the verification process.
You may also reach out to us via Live Chat. We are available 24/7.
Kind Regards,
Casino Rocket
---------------
Hi Deidre,
Thank you for sending your details.
I looked into your account and I can see that there was just one withdrawal made and it was cancelled.
However, I noticed that there is a missing deposit and the relevant team is just waiting for a bank statement to be able to investigate on your concern further.
I will also be looking into that so we can find a resolution.
Thank you for your patience.
Kind Regards,
Casino Rocket
I don't know why so many negative…
I don't know why so many negative comments. Ive personally have had a great experience.good Customer and quick withdrawal.👌🏻⭐️
September 29, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hi Mateen Ismail,
I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Reply from Rоckеt Саsіnо
Hi Cain,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
I can't validate my withdraw adress and…
I can't validate my withdraw adress and they ignore my mail.
I have send you my email Can you contact me .
I delete this review if solution is find
September 14, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Greg,
Thank you for your feedback.
We are sorry that you have had an unpleasant experience with our platform.
We want to offer you the opportunity to share your account details with our team so we can investigate this further.
We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.
Kind Regards,
Casino Rocket
Recommend
Site is looking great with more promotions to come
And lots of games to play love it
September 9, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good day Scott Mcintosh,
Thank you so much for that awesome feedback!
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Play all the time
Play all the time. Once you learn the withdrawal process then everything runs smoothly. I often win back more than i lose. The customer care chat is great service. Do not knw what sll the bad reveiws are about. Best online gaming so far. Love the free spins everyday.
August 28, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good day Sandra,
Thank you so much for that awesome feedback!
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Great casino
Great casino, easy to get Paid highly recomended it. It work pretty good for me :) cheers
August 1, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Ricky M,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Terrible...
Terrible...
Me ETH gone , never touch the account, already 20days. They telling me I transfer 0$ worth of crypto... scamers?
Impossible to win.... if you win withdrawal takes up to 7 days.
Bonuses wager go up to 99% ant then straight to 0.....
Terrible casino. Stay away...
August 26, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Minde,
We are sorry to hear that you haven't had the best gaming experience.
I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.
In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.
I'd love to look into your account and find out what happened.
We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.
Kind Regards,
Casino Rocket
Newest casualty of Casino rocket…
Newest casualty of Casino rocket withdraw marry go round 😅 id still be going around trying to find each lil bit of this and that they want if I didn’t find all these reviews 👋🏼👋🏼 shambles
July 31, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good Day nB.CoelCons Coelho
Thank you for taking the time to tell us about your experience.
We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.
Because most banks are only open on weekdays, most businesses do not process payments on weekends.
Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.
Thank you for your utmost understanding.
If there is anything we can do to improve your experience, please let us know.
Kind Regards,
Casino Rocket
They stole $80 from me and gave me no…
They stole $80 from me and gave me no bonus after sending me a offer for 200 free spins after I deposited. I only deposited $50 and they took $150 out. Would no take accountability. Desperados
July 24, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Gina Vegas GinaGod GinaDevil,
Thank you for your feedback.
We are sorry that you have had an unpleasant experience with our platform.
We want to offer you the opportunity to share your account details with our team so we can investigate this further.
Please reach out at contact@casinorocket.com or you can contact us via live chat. We are available 24/7.
Kind Regards,
Casino Rocket
How do I transfer money into an…
How do I transfer money into an australian bank account when we don't use IBAN numbers?
June 27, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Jesse,
Congradulations on your win and we happy to hear you are wanting to withdraw! In order for you to be able to make a bank transfer withdrawal, you would need to enter your bsb code (clearing number) + account number where it asks for the IBAN number.
I hope this informations helps and if you reuqire any further assistance, please do not hesitate to contact us. Our Live Chat is available 24/7!
Kind Regards,
Casino Rocket
Pure Thieves!
They are making up reasons why not to approve your withdrawal request. That's No.1. No. 2 you can only withdraw €1000 a day, €4000 a week, if you somehow manage to get paid. The communication is dreadful and promised them to trash them on every single review website and to report them to a Gambling Commission. They are thieves and as such they need to disappear from online gambling. Avoid them, don't deposit any money here. You won't get your winnings!!!
June 14, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hello Daniel,
Thank you for taking the time to share your concerns and feedback with us.
I am sorry for the difficulty and inconvenience you experienced through this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete.
I'd love to look into this for you. To do so, please provide your email address.
I also understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.
We apologize for this, and we thank you for your utmost understanding.
At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Sincerely,
Casino Rocket
Horrible site
Horrible site, keep putting back when my withdraw would come through. You’ll never get your winnings so do not deposit into this site it’s a scam.
June 7, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hello Jarran,
Thank you for taking the time to tell us about your experience.
We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.
Because most banks are only open on weekdays, most businesses do not process payments on weekends.
Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.
I'd love to look into your account and find out what happened, if you would please provide me with your email address.
We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.
Sincerely,
Rocket Casino
STAY WELL CLEAR OF THIS SITE
STAY WELL CLEAR OF THIS SITE
They will not payout thier customer support team will fob you off for days looking for this and that which I sent everything bar the pants I was wearing then they totally ignored me.
It is clear that this is something that they are trained to do if you read more of Trustpilot reviews my regret is i didnt read reviews before joining this scam site.
They probably think i will just accept them not paying my winnings and move on but they are under estimating pissing off an Irishman and should know irish never give up
Oh i forgot to mention they had already paid out 8n 1 win bless them:) but funnily enough when i won a 2nd time they had no details to pay me but the payment doesnt come from casino rocket it comes from CT Holycorn N.V. who owns casino rocket.funny how they lost my details between wins my 2n win was bigger than 1st maybe thats why.
Oh and by the way dont get taking in by the answers from their customer support team on reviews, all lies
Please any victims of this site yes you are a victim they are witholding your money yes your money it belongs to you so please report them.
Got a reply from their support team as you see asking me to send my email to them but no contact details to send it thats because they have been reading my emails i have been sending them.i have been emailing them for 2 weeks are they for real what a sham they have my email and have no intention of resolving this not a hope in hell. These reples are all fake and lies
Again they ask for my email but read it have they provided a contact to send my email to that be be a big fat NO what are we dealing with here can anyone tell me.
As I said earlier in my review customer support just fob you of have they provided a contact email NO will they NO.so they just proved me right.
They have my email address and i have sent them numerous emails and i know they are reading them but they cant block me because that would prove they already have it.
Going into week 3 still no contact from so called support
Dont bother reporting this scam site lets say there are pockets being filled if you know what i mean. My advice stay well clear of casino rocket an absolute pure scam.
May 8, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hello Paddy,
Thank you for sharing your feedback and concerns with us.
We're sorry to hear that you feel this way. This is not at all how we want any of our players to feel.
Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.
If that's the case, you'll be told what you need to supply and how the document or image should appear.
Furthermore, all payment methods utilized should be confirmed as a license holder obligation.
If you could kindly supply me with your email address, I would be more than happy to look into
your account.
I can fully understand if your disappointment from previous communications has contributed to this concern. We can assure you that we do our best to ensure customer satisfaction and would like this opportunity to correct any possible wrongdoings and get the best possible resolution for you regarding your withdrawal. The only way for me to do this is to locate your account with your email address if you would be so kind as to provide it.
Please provide us with your email address here, and we will be able to email you directly to assist with the issue as well as locate your account.
Sincerely,
Casino Rocket
Worst online casino I've ever played in my 13 years of online casinos
After being signed up with rocket casino for around 2 months, I have been experiencing inconsistencies with thier cash back for wagered losses. I have advanced through 6 tiers of thier loyalty program earning 1 point for every $150 wagered with a resulting total of 753 points (that's approximately $113,000 wagered without any bonuses). As for taking a profit from any of my sessions it's a %100 loss rate. Never being in profit after a session. Their RTP is definitely not what is says.
I have been in discussions with my vip manager regarding how the whole VIP program works. I am unable to get any clarification from the numerous emails we have exchanged. This leed me to 'actually' reading the terms and conditions...
Through doing this I cross referenced rocket casino with 2 other online casinos available in my area. Rocket casino is by far the worst performer in many areas such as daily, weekly and monthly withdrawal limits, with them being 1/4 of what is offered by thier competitors. Not to mention the way it reads is that rocket casino are able to make and change decisions regarding thier loyalty program amongst many other areas of thier terms and conditions.
There are so many better casinos online to choose from that actually value thier customers and policies.
I will be closing my account and taking my money somewhere else where atleast it doesn't feel like I am being scamed.
May 3, 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hello Lifenest,
Thank you for taking the time to share your concerns and feedback with us.
I understand that you have compared our casino to others and that your RTP and cashback program are not up to par.
We constantly review our policies and procedures to provide our players with the best possible experience.
Please know that other casinos may offer various programs or higher percentages of bonuses. We offer a cashback program for eligible players, and the terms and conditions are communicated. We review our programs regularly to ensure it remains competitive and rewarding for our players.
As for understanding the VIP program, it is a level reached where you receive exclusive offers from your personal VIP manager. These offers could range anywhere between free spins or cashback offers. If you were to clarify what you would like to know about the program, we would be more than happy to provide you with the correct explanation.
We can only speak on behalf of Casino Rocket, and as always, we would like your experience with us to be exciting and fun - more about the entertainment.
We will gladly review your account to see if we can offer any other advice. For this, please provide your email address.
One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this.
Kind Regards,
Casino Rocket
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